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Store crashing, assistants the cause? RRS feed

  • Question

  • For the last little while I've been having issues with the information store terminating unexpectedly.

    It was causing the side effect of volume shadow copies not working, but I realized that that was not the cause, apparently that happens when the database is in a dirty state.

    I was trying to do some debugging and testing, so I changed the schedule for the assistants to only run Monday AM. For some reason, it ran this morning and crashed the information store again. I double-checked the scheduling and it was still set to run once a week, Monday AM. So for some reason it ran even though it was not supposed to.

    I did notice that one second after the assistants script ran the store dies:

    Event Type:  Information
    Event Source:  MSExchange Assistants
    Event Category:  Assistants
    Event ID:  9002
    Date:    4/20/2011
    Time:    3:42:51 AM
    User:    N/A
    Computer:  SRV01
    Description:
    Service MSExchangeMailSubmission. Stopped processing database First Storage Group/Mailbox Database (c4417171-5e25-4332-85b5-48270925cebd).
    
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    and right afterwards:

    Event Type:  Error
    Event Source:  Service Control Manager
    Event Category:  None
    Event ID:  7034
    Date:    4/20/2011
    Time:    3:42:52 AM
    User:    N/A
    Computer:  SRV01
    Description:
    The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s).
    
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    Is it possible that the scripts can get corrupted? It apparently is something that happens right at the end of its processing that the database doesn't like. All I can do is guess...

    All the script does is purge items in the Junk and Deleted Items folder if they are older than one month.

    Wednesday, April 20, 2011 3:54 PM

Answers

  • Hi
       No one knows the situation more than you.
       Many accidents like script, plug-in software will cause store crashing.  
       You have given your answer and you should test it. 
       You can post your script to
      http://social.technet.microsoft.com/Forums/en-US/exchangesvrdevelopment/threads
      maybe they can help you to find reason of crash.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Thursday, April 21, 2011 3:42 AM
    Moderator

All replies

  • Hi
       No one knows the situation more than you.
       Many accidents like script, plug-in software will cause store crashing.  
       You have given your answer and you should test it. 
       You can post your script to
      http://social.technet.microsoft.com/Forums/en-US/exchangesvrdevelopment/threads
      maybe they can help you to find reason of crash.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Thursday, April 21, 2011 3:42 AM
    Moderator
  • I am seeing similar issues on an Exchange 2010 database.

    Were you ever able to identify the problem? What storage vendor were you using?

    Thanks.

    John

    Tuesday, February 21, 2012 2:49 PM