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Troubleshooting NOT waking up from sleep RRS feed

  • Question

  • i have a lenovo T60-6371 running Vista x86 SP1 and all the latest drivers and BIOS.

    i can hibernate fine, but it never wakes up from sleep correctly. it seems that it is about to wake up (num lock and caps lock flash, fan comes on) but the screen never shows anything. when i first got it from factory it did sleep fine, so i dont think my problem is cheap non acpi compliant hardware (not to be expected in a thinkpad anyways).

    is there a log somewhere that i can use to find out which device is interrupting the wake up sequence? the event log doesnt show much. i've been researching on this problem for almost a year now, and i never came across info about this kind of log, but i find it hard to believe such functionality isnt there to help tshoot.

    someone please help. i thought SP1 was going to fix it, but no... i still cant set it to sleep.

    thank you

    Thursday, February 14, 2008 3:43 AM

Answers

  • just an update: a recently release lenovo power manager patch solved my laptop's sleep problems.

    thanks to everyone for the help
    Friday, February 29, 2008 2:46 AM

All replies

  • Hello,

     

    Generally, you can find the event log in the location: Event Viewer – Windows Logs – System, with the Source of Power-Troubleshooter.

     

    You may also check if some unsigned devices prevent your system from entering sleep mode, via Run – “sigverif.exe”

    To exclude factors from 3rd party applications or services, it’s also recommended to perform a clean boot.

     

    (KB929135) How to troubleshoot a problem by performing a clean boot in Windows Vista

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;929135

     

    Hope it helps! Let us know the result if possible.

     

    Regards,

    Lionel Chen

    Microsoft Online Community Support

     

    Monday, February 18, 2008 8:04 AM
  • my problem is NOT entering sleep mode, but waking up. regardless,

    there are 3 unsigned drivers:

    c:\program files\biossettingswindows\i386\bswindvr.sys
    C:\Windows\System32\oreans32.sys
    C:\Windows\System32\pcouffin.sys
    (defender not AVG show any infections on these files)

    clean startup doesnt solve it either.

    thanks
    Monday, February 18, 2008 7:33 PM
  • Hello,

     

    Sorry for my misunderstanding. There are many reasons that may lead to similar issues. let’s go on to narrow down the problem’s scope:

     

    1.    Disable power management of mouse and keyboard. Refer to the following KB article:

    (KB930091) A Windows Vista-based computer does not resume from sleep mode if you move or click a USB mouse as the computer is entering sleep mode
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;930091

    Note: Also check if shortly click power button can wake up the system.

    2.    In Power Options, set Turn off the display and Put the computer to sleep to Never. In Screen Saver setting, set screen saver to None.

    3.    Disconnect USB devices attached, if possible.

    Let us know the result if possible. Nice day!

     

    Regards,

    Lionel Chen

    Microsoft Online Community Support

     

    Tuesday, February 19, 2008 2:38 AM
  • that didnt work either Sad
    Tuesday, February 19, 2008 7:24 AM
  • C:\Windows\System32\oreans32.sys

     

    -->  VIRUS/WORM

     

    Please check Your system

     

    regards

    Peter

    Wednesday, February 20, 2008 10:36 PM
  •  Peter from Munich wrote:

    C:\Windows\System32\oreans32.sys

     

    -->  VIRUS/WORM

     

    Please check Your system

     

    regards

    Peter



    it is a POSSIBLE virus:
    http://www.bleepingcomputer.com/startups/oreans32.sys-15732.html

    and in my case it isnt infected so says AVG
    Wednesday, February 20, 2008 11:58 PM
  • just an update: a recently release lenovo power manager patch solved my laptop's sleep problems.

    thanks to everyone for the help
    Friday, February 29, 2008 2:46 AM
  • Hello,

     

    Glad to hear that the problem has been solved! Thank you for sharing!

     

    Regards,

    Lionel Chen

    Microsoft Online Community Support

     

    Friday, February 29, 2008 2:55 AM