locked
When click Credential Manager in control panel, get a white window and the error 0x800705B4. RRS feed

  • Question

  • Am testing a recent installation of 7100 x86. When click Credential Manager in control panel, get a white window and the error message below. When click Close button do get the Credential Manager. This error happens on the first launch, subsequent launches no error, but after a restart happens again.



    Can this be repaired please.
    Thursday, August 20, 2009 3:33 AM

Answers

  • Since it happens only on the first start, it may be a dependency service is set to manual rather than auto so it is initialized only after the first failed attempt. If may be if one of these services was set to auto it would already be initialized and the error would not occur.

    Service: Credential Manager
    Dependencies: RPC

    Also you can sift through your event viewer to see if there are any warnings.
    • Marked as answer by duglhai Tuesday, August 25, 2009 7:03 AM
    Tuesday, August 25, 2009 6:25 AM

All replies

  • Hi,

     

    Thanks for posting in Microsoft TechNet Forum.

     

    Error code 0x800705B4 is often associated with Logon Scripts, network connectivity. Do you execute credential manager with online ID linked? Please make sure that you have a good quality of network connection, you can run Internet Connection troubleshooter to automatically fix the problem.

     

    Best Regards.

    Dale Qiao

    Friday, August 21, 2009 10:36 AM
  • Hi Dale.

    Am not aware of any logon scripts. the network seems ok, had a strange disconnection problem with vista on this computer, but seems ok with 7. don't have any credentials in the manager and no online id linked. did run the Internet Connection troubleshooter and "Troubleshooting couldn't identify the problem". the error still happens.

    Thank you, Doug.

    Friday, August 21, 2009 12:44 PM
  • Hi,

    Thanks for you update,

    Let's try to initial the Credential Manager from the User Accounts:

    1) Press Win+ R to open a run box.
    2) Type: control userpasswords2.
    3) Click Manage passwords.

    Note if the error appears.

    Best Regards.
    Dale Qiao
    Monday, August 24, 2009 6:41 AM
  • Hi Dale.

    Have given that a try, and yes the error still appears.

    Doug.
    Monday, August 24, 2009 11:18 AM
  • Open a command promt and type or paste "sfc /scannow" w/o quotes. This checks your system for missing or corrupt files which are required for critical system processes and replaces them as needed.

    Monday, August 24, 2009 1:24 PM
  • Hi Mr Seven.

    Thank you, have given that a try, and sfc reports: "Windows Resource Protection did not find any integrity violations".

    The error still happens.

    Doug.
    Monday, August 24, 2009 11:02 PM
  • Hi,

    Thanks for you update,

    Let's try to initial the Credential Manager from the User Accounts:

    1) Press Win+ R to open a run box.
    2) Type: control userpasswords2.
    3) Click Manage passwords.

    Note if the error appears.

    Best Regards.
    Dale Qiao

    You won't get any messege or interface if you include the period after control userpasswords2 so make sure you leave off the dot.  
    Monday, August 24, 2009 11:30 PM
  • Hi Mr Seven.

    It's ok, did leave off the period.

    Thank you, Doug.
    Monday, August 24, 2009 11:47 PM
  • Some type of anti virus or a firewall could be blocking connections.

    Tuesday, August 25, 2009 12:04 AM
  • Hi Mr Seven.

    Have tried turning off Windows Firewall, and turned off the Defender service. Have no other FW or A/V. But the error still happens.

    Thank you, Doug.
    Tuesday, August 25, 2009 12:39 AM
  • Hi Doug,

    Try to switch to other user accounts and see if the issue occurs.

    Best Regards
    Dale Qiao
    Tuesday, August 25, 2009 3:12 AM
  • Hi Dale.

    Switched to Guest account, logged off and on, at first the error did not happen. So restarted back into Guest, but the error still appears.

    Also got a "Windows Explorer not responding", while in user accounts.

    Thank you, Doug.
    Tuesday, August 25, 2009 3:47 AM
  • Since it happens only on the first start, it may be a dependency service is set to manual rather than auto so it is initialized only after the first failed attempt. If may be if one of these services was set to auto it would already be initialized and the error would not occur.

    Service: Credential Manager
    Dependencies: RPC

    Also you can sift through your event viewer to see if there are any warnings.
    • Marked as answer by duglhai Tuesday, August 25, 2009 7:03 AM
    Tuesday, August 25, 2009 6:25 AM
  • Hi Mr Seven.

    You are right, The Credential Manager service was stopped and set to manual. Set to auto, restarted and now no more error message.

    Thank you so much, Doug.
    Tuesday, August 25, 2009 7:03 AM