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Windows 2012 R2 client not updating RRS feed

  • Question

  • Hello,

    We have an issue with one of our Windows Server 2012 R2 clients. Two months ago this server suddenly stopped syncing with our corporate WSUS server with error code 80244007. During this time I tried several things to resolve this issue including re-naming SoftwareDistribution folder, re-registration of Windows Update dlls according to MS TechNet article and patching WSUS server which is also 2012 R2 fully patched at the moment. In the WindowsUpdate.log the latest records are:

    2017-12-19	12:31:57:328	 948	5374	PT	+++++++++++  PT: Synchronizing server updates  +++++++++++
    2017-12-19	12:31:57:328	 948	5374	PT	  + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://xxxx.xxxx.corp:8530/ClientWebService/client.asmx
    2017-12-19	12:31:57:409	 948	5374	Agent	Reading cached app categories using lifetime 604800 seconds
    2017-12-19	12:31:57:409	 948	5374	Agent	Read 0 cached app categories
    2017-12-19	12:31:57:409	 948	5374	Agent	SyncUpdates adding 0 visited app categories
    2017-12-19	12:31:59:194	 948	5374	IdleTmr	WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 45; does use network; is at background priority
    2017-12-19	12:31:59:681	 948	5374	WS	WARNING: Nws Failure: errorCode=0x803d0013
    2017-12-19	12:31:59:681	 948	5374	WS	WARNING: The body of the received message contained a fault.
    2017-12-19	12:31:59:681	 948	5374	WS	WARNING: Soap fault info:
    2017-12-19	12:31:59:681	 948	5374	WS	WARNING: reason: Fault occurred
    2017-12-19	12:31:59:682	 948	5374	WS	WARNING: code: Client
    2017-12-19	12:31:59:682	 948	5374	WS	WARNING: detail: <detail><ErrorCode>InvalidParameters</ErrorCode><Message>parameters.OtherCachedUpdateIDs</Message><ID>002566b7-4bad-4c23-9d37-405647487b94</ID><Method>"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"</Method></detail>
    2017-12-19	12:31:59:682	 948	5374	WS	WARNING: Soap fault detail: errorCode='InvalidParameters', message='parameters.OtherCachedUpdateIDs', id='002566b7-4bad-4c23-9d37-405647487b94', method='"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"'
    2017-12-19	12:31:59:682	 948	5374	WS	FATAL: OnCallFailure failed with hr=0X80244007
    2017-12-19	12:31:59:682	 948	5374	PT	WARNING: PTError: 0x80244007
    2017-12-19	12:31:59:682	 948	5374	PT	WARNING: SyncUpdates_WithRecovery failed.: 0x80244007
    2017-12-19	12:31:59:682	 948	5374	IdleTmr	WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 45) stopped; does use network; is at background priority
    2017-12-19	12:31:59:682	 948	5374	PT	  + SyncUpdates round trips: 1
    2017-12-19	12:31:59:682	 948	5374	PT	WARNING: Sync of Updates: 0x80244007
    2017-12-19	12:31:59:682	 948	5374	PT	WARNING: SyncServerUpdatesInternal failed: 0x80244007
    2017-12-19	12:31:59:682	 948	5374	Agent	  * WARNING: Failed to synchronize, error = 0x80244007
    2017-12-19	12:31:59:684	 948	5374	Agent	  * WARNING: Exit code = 0x80244007
    2017-12-19	12:31:59:684	 948	5374	Agent	*********
    2017-12-19	12:31:59:684	 948	5374	Agent	**  END  **  Agent: Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 3]
    2017-12-19	12:31:59:684	 948	5374	Agent	*************
    2017-12-19	12:31:59:685	 948	5374	Agent	WARNING: WU client failed Searching for update with error 0x80244007
    2017-12-19	12:31:59:685	 948	5374	IdleTmr	WU operation (CSearchCall::Init ID 3, operation # 44) stopped; does use network; is not at background priority
    2017-12-19	12:31:59:685	 948	5374	IdleTmr	Decremented idle timer priority operation counter to 1
    2017-12-19	12:31:59:686	 948	2980	AU	>>##  RESUMED  ## AU: Search for updates [CallId = {325C1831-23C7-4B79-8D73-5CE6369B782D} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
    2017-12-19	12:31:59:686	 948	2980	AU	  # WARNING: Search callback failed, result = 0x80244007
    2017-12-19	12:31:59:686	 948	2980	AU	#########
    2017-12-19	12:31:59:686	 948	2980	AU	##  END  ##  AU: Search for updates  [CallId = {325C1831-23C7-4B79-8D73-5CE6369B782D} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
    2017-12-19	12:31:59:686	 948	2980	AU	#############
    2017-12-19	12:31:59:686	 948	2980	AU	All AU searches complete.
    2017-12-19	12:31:59:686	 948	2980	AU	  # WARNING: Failed to find updates with error code 80244007
    2017-12-19	12:31:59:687	 948	2980	AU	AU setting next detection timeout to 2017-12-19 12:13:04
    2017-12-19	12:31:59:687	 948	2980	AU	Adding timer: 
    2017-12-19	12:31:59:687	 948	2980	AU	    Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2017-12-19 12:13:04, not idle-only, not network-only
    2017-12-19	12:31:59:689	 948	2980	AU	  # Publishing WNF Per user update count event Count: 0 SID {S-1-5-21-3931654058-2456635002-2752713460-2188} Service {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}
    2017-12-19	12:31:59:690	 948	2980	AU	Currently AUX is enabled - so not show any WU Upgrade notifications.
    2017-12-19	12:31:59:691	 948	2980	AU	WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2017-12-19	12:31:59:698	 948	2980	AU	WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    

    Could you please assist us with the issue?

    Many thanks in advance!

    Nikolay

    Tuesday, December 19, 2017 9:36 AM

Answers

  • Hi Sir,

    It seems that WSUS server is working for other clients without any issue ,right ?

    If yes , I'd suggest you first check if that server 2012R2 WSUS client was installed KB2919355 which upgrades windows update agent to latest version .

    https://www.catalog.update.microsoft.com/Search.aspx?q=2919355

    If the issue persists , please try to change value of key "maxCachedUpdates" in web.config file (change default value to 28000 ):

    C:\Program Files\Update Services\WebServices\ClientWebService\web.config

    (stop IIS service --> backup and move web.config out --> change value --> move it back --> start IIS service)

    Then test again to see if the issue persists .

    Best Regards,

    Elton


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Marked as answer by Nikolay__ Wednesday, December 20, 2017 8:19 AM
    Wednesday, December 20, 2017 3:13 AM

All replies

  • Have you try this update on client?

    https://www.microsoft.com/en-us/search/result.aspx?q=KB2883201

    Tuesday, December 19, 2017 1:25 PM
  • Yes, I did. This update is not applicable for Windows Server 2012 R2. Only for Windows Server 2012. As far as I understand in Windows Server 2012 R2 this fix is included in one of the regular commutative updates. And our server is fully patched up to the November. 

    Btw updating directly from Windows Update and not from WSUS server also fails with the same error code.

    Regards,

    Nikolay

    Tuesday, December 19, 2017 1:32 PM
  • Hi Sir,

    It seems that WSUS server is working for other clients without any issue ,right ?

    If yes , I'd suggest you first check if that server 2012R2 WSUS client was installed KB2919355 which upgrades windows update agent to latest version .

    https://www.catalog.update.microsoft.com/Search.aspx?q=2919355

    If the issue persists , please try to change value of key "maxCachedUpdates" in web.config file (change default value to 28000 ):

    C:\Program Files\Update Services\WebServices\ClientWebService\web.config

    (stop IIS service --> backup and move web.config out --> change value --> move it back --> start IIS service)

    Then test again to see if the issue persists .

    Best Regards,

    Elton


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Marked as answer by Nikolay__ Wednesday, December 20, 2017 8:19 AM
    Wednesday, December 20, 2017 3:13 AM
  • Hi Elton!

    I did the changes you suggested and now this server is syncing again! 

    Fantastic! Huge thanks!!!

     

    Wednesday, December 20, 2017 8:19 AM