Hello,
We have an issue with one of our Windows Server 2012 R2 clients. Two months ago this server suddenly stopped syncing with our corporate WSUS server with error code 80244007. During this time I tried several things to resolve this issue including re-naming SoftwareDistribution
folder, re-registration of Windows Update dlls according to MS TechNet article and patching WSUS server which is also 2012 R2 fully patched at the moment. In the WindowsUpdate.log the latest records are:
2017-12-19 12:31:57:328 948 5374 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2017-12-19 12:31:57:328 948 5374 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://xxxx.xxxx.corp:8530/ClientWebService/client.asmx
2017-12-19 12:31:57:409 948 5374 Agent Reading cached app categories using lifetime 604800 seconds
2017-12-19 12:31:57:409 948 5374 Agent Read 0 cached app categories
2017-12-19 12:31:57:409 948 5374 Agent SyncUpdates adding 0 visited app categories
2017-12-19 12:31:59:194 948 5374 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 45; does use network; is at background priority
2017-12-19 12:31:59:681 948 5374 WS WARNING: Nws Failure: errorCode=0x803d0013
2017-12-19 12:31:59:681 948 5374 WS WARNING: The body of the received message contained a fault.
2017-12-19 12:31:59:681 948 5374 WS WARNING: Soap fault info:
2017-12-19 12:31:59:681 948 5374 WS WARNING: reason: Fault occurred
2017-12-19 12:31:59:682 948 5374 WS WARNING: code: Client
2017-12-19 12:31:59:682 948 5374 WS WARNING: detail: <detail><ErrorCode>InvalidParameters</ErrorCode><Message>parameters.OtherCachedUpdateIDs</Message><ID>002566b7-4bad-4c23-9d37-405647487b94</ID><Method>"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"</Method></detail>
2017-12-19 12:31:59:682 948 5374 WS WARNING: Soap fault detail: errorCode='InvalidParameters', message='parameters.OtherCachedUpdateIDs', id='002566b7-4bad-4c23-9d37-405647487b94', method='"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"'
2017-12-19 12:31:59:682 948 5374 WS FATAL: OnCallFailure failed with hr=0X80244007
2017-12-19 12:31:59:682 948 5374 PT WARNING: PTError: 0x80244007
2017-12-19 12:31:59:682 948 5374 PT WARNING: SyncUpdates_WithRecovery failed.: 0x80244007
2017-12-19 12:31:59:682 948 5374 IdleTmr WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 45) stopped; does use network; is at background priority
2017-12-19 12:31:59:682 948 5374 PT + SyncUpdates round trips: 1
2017-12-19 12:31:59:682 948 5374 PT WARNING: Sync of Updates: 0x80244007
2017-12-19 12:31:59:682 948 5374 PT WARNING: SyncServerUpdatesInternal failed: 0x80244007
2017-12-19 12:31:59:682 948 5374 Agent * WARNING: Failed to synchronize, error = 0x80244007
2017-12-19 12:31:59:684 948 5374 Agent * WARNING: Exit code = 0x80244007
2017-12-19 12:31:59:684 948 5374 Agent *********
2017-12-19 12:31:59:684 948 5374 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdatesWuApp Id = 3]
2017-12-19 12:31:59:684 948 5374 Agent *************
2017-12-19 12:31:59:685 948 5374 Agent WARNING: WU client failed Searching for update with error 0x80244007
2017-12-19 12:31:59:685 948 5374 IdleTmr WU operation (CSearchCall::Init ID 3, operation # 44) stopped; does use network; is not at background priority
2017-12-19 12:31:59:685 948 5374 IdleTmr Decremented idle timer priority operation counter to 1
2017-12-19 12:31:59:686 948 2980 AU >>## RESUMED ## AU: Search for updates [CallId = {325C1831-23C7-4B79-8D73-5CE6369B782D} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
2017-12-19 12:31:59:686 948 2980 AU # WARNING: Search callback failed, result = 0x80244007
2017-12-19 12:31:59:686 948 2980 AU #########
2017-12-19 12:31:59:686 948 2980 AU ## END ## AU: Search for updates [CallId = {325C1831-23C7-4B79-8D73-5CE6369B782D} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
2017-12-19 12:31:59:686 948 2980 AU #############
2017-12-19 12:31:59:686 948 2980 AU All AU searches complete.
2017-12-19 12:31:59:686 948 2980 AU # WARNING: Failed to find updates with error code 80244007
2017-12-19 12:31:59:687 948 2980 AU AU setting next detection timeout to 2017-12-19 12:13:04
2017-12-19 12:31:59:687 948 2980 AU Adding timer:
2017-12-19 12:31:59:687 948 2980 AU Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2017-12-19 12:13:04, not idle-only, not network-only
2017-12-19 12:31:59:689 948 2980 AU # Publishing WNF Per user update count event Count: 0 SID {S-1-5-21-3931654058-2456635002-2752713460-2188} Service {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}
2017-12-19 12:31:59:690 948 2980 AU Currently AUX is enabled - so not show any WU Upgrade notifications.
2017-12-19 12:31:59:691 948 2980 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
2017-12-19 12:31:59:698 948 2980 AU WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
Could you please assist us with the issue?
Many thanks in advance!
Nikolay
