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Outlook Sync Issue Folder RRS feed

  • Question

  • In the above folder there are some 44 modification resolution messages. Please explain what these are.
    • Moved by Perry-Pan Thursday, July 5, 2018 2:09 AM
    Wednesday, July 4, 2018 4:36 PM

All replies

  • Hi,

    It is a "sync issues" error message when you send an email message by using Outlook with Cached Exchange Mode enabled. It occurs shortly afterward, when an error is logged in the Sync Issues folder.

    In most cases, the errors in the Sync Issues folders do not mean you have issues with mailbox synchronization and it is all right to ignore them.

    Additionally, you can workaround this issue by stopping the Modification Resolution logs, which provide a description of the actions that Outlook took during a conflict situation. To stop the Modification Resolution logs, configure a registry key as described in the following table, and set the value to 0:

    Key:

    HKEY_CURRENT_USER\ Software\Microsoft\Office\16.0\Outlook\Options

    DWORD: EnableConflictLogging

    Values    0 = Never save Modification Resolution logs

    (Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

    Please refer to this article about how to back up and restore the registry in Windows)

    Hope this is helpful to you.

    Regards,

    Perry


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    • Edited by Perry-Pan Thursday, July 5, 2018 2:10 AM
    • Proposed as answer by Perry-Pan Monday, July 9, 2018 1:33 AM
    • Unproposed as answer by Perry-Pan Tuesday, July 10, 2018 7:01 AM
    • Proposed as answer by Perry-Pan Tuesday, July 10, 2018 7:01 AM
    Thursday, July 5, 2018 2:09 AM
  • Hi Perry

    Thanks for the workaround that was great.

    Thanks again

    Bill

    • Proposed as answer by Perry-Pan Wednesday, July 11, 2018 8:11 AM
    Thursday, July 5, 2018 10:31 AM
  • Hi Bill,

    So glad to see that the information was helpful to you.

    By the way, would you mind helping mark the reply as the answer so that it will benefit other community members who may encounter a similar issue?

    Thank you for your understanding and support.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Friday, July 6, 2018 1:13 AM
  • Hi,

     If the information above was helpful, could you please help mark it as answer so it will be easy for other forum members who might have similar issues to find the useful one?

    Have a nice day :-)

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Monday, July 9, 2018 1:35 AM
  • Hi Bill,

    Would you mind helping mark the reply as answer so that it will benefit other forum members and this case could be closed?

    Thank you for your support.

    Have a nice day!

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Friday, July 13, 2018 2:08 AM