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atikmdag.sys error on Windows 7 64 bit laptop RRS feed

  • Question

  • Hi All,

    I have encountered {hung/frozen OR restart} problems with my HP tx2500 laptop on Windows 7 64 bit professional, and its graphic card is ATI Radeon HD 3200, driver details (as found in Device Manager):

    1. Driver provider: ATI Technologies Inc.
    2. Driver date:  9/28/10
    3. Driver version: 8.782.0.0
    4. Digital signer: Microsoft Windows Hardware Compatibility Publisher 

    I am not a game player and only uses my laptop for viewing documents and web browsering. Intermittently the screen will become either:

    1. completely dark
    2. whole screen white, but not completely and somehow grayish
    3. contents of the screen somehow shaking but the displacement is not too large, only within the distance of a few characters. At the same time, there will be many small green "rectangle"s appear on the screen with each of these "rectangle"s actually made up of vertical short lines in paralle.

    After any of the symptoms Windows would hang there. In 1 and 2 I need to reboot the computer and in 3 the system will reboot itself.

    In more than half the the cases when either of these symptoms happen I could find Windows prompt me that "the system has recovered from... error", but sometimes this message doesn't appear.

    In C:\Windows\Minidump there are dumps files, corresponds to more than half the the occurrences but not always. I have uploaded them to my skydrive:

    1. http://cid-553effd4c1fc33c8.office.live.com/self.aspx/public/111110-29484-01.dmp
    2. http://cid-553effd4c1fc33c8.office.live.com/self.aspx/public/110810-25630-01.dmp
    3. http://cid-553effd4c1fc33c8.office.live.com/self.aspx/public/110710-24398-01.dmp
    4. http://cid-553effd4c1fc33c8.office.live.com/self.aspx/public/110610-23680-01.dmp
    5. http://cid-553effd4c1fc33c8.office.live.com/self.aspx/public/110310-30685-01.dmp

    And I have also used BlueScreenView to get the blue screen display "screenshot" here:

    http://cid-553effd4c1fc33c8.office.live.com/self.aspx/public/BSOD.PNG

    The message was:

    1. STOP: 0x00000116
    2. dxgkrnl.sys

    And BlueScreenView shows the files that caused the error:

    1. atikmdag.sys atikmdag.sys+12d9c fffff880`0401b000 fffff880`0453d000 0x00522000 0x49f199cd 4/24/09 6:51:57 PM   
    2. dxgkrnl.sys dxgkrnl.sys+5cef8 fffff880`048bb000 fffff880`049af000 0x000f4000 0x4ac5509e 10/2/09 9:00:14 AM      
    3. dxgmms1.sys dxgmms1.sys+ff07 fffff880`049af000 fffff880`049f5000 0x00046000 0x4a5bc578 7/14/09 7:38:32 AM      

     Below are some of the solutions I have tried with no effect:

    1. Using the latest HP driver from their support site.
    2. Using the latest (released on Oct-10-2010, although Device Manager recognize its data as 9/28/10) ATI driver from AMD website
    3. Uninstall both of 1 and 2 by selecting "uninstall drivers" and "delete driver files" in device manager, and Windows will automatically find a driver with its name ended with "WDDM 1.1".
    4. In Power Options-> Advanced Power Options->ATI Graphics Power Options-> ATI Powerplay Settings, change both "On Battery" and "Plugged in" to "Maximize Battery Life".
    5. Had my CPU fan thoroughly cleaned and removed all dust.

    As a comparion, I found that

    1. These problems never appeared on Windows Vista 64 which is installed on the HP shipped new computer, and I have been working fine with Vista for almost two years.
    2. On Windows 7 after three weeks of use it appears.
    3. After I revert back to Vista 64 it never happens.

     

    I am using a genuine version of Windows 7 Professional bought in the United States and I really love its features, both for its convenience and visual appeal, and I am really reluctant to revert back to Vista in order to solve this problem.

    I have searched through the web and Microsoft's forums, but there doesn't seem to be a solution, or simply I could not try each of them. Could anyone here help me with this?

     

    Bob

     

    Friday, November 12, 2010 3:38 AM

All replies

  • If it only happens on Windows 7 it is an issue with HP/ATI/MSFT. Contact HP about it.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, November 12, 2010 4:30 PM
  • Dear Andre,

    Did my .dmp files reveal any apparent hardware of software problem?

    And what does "HP/ATI/MSFT" mean? Does the forward slash mean "OR"?

     

    Bob

    Friday, November 12, 2010 4:44 PM
  • Dear Andre,

    I viewed from your page that Windows 7 SP1 beta is now available. Does it include fix to this problem?

     

    Bob

    Friday, November 12, 2010 4:57 PM
  • I don't have this error. The Sp1 RC is available. You can try it, but this is an ATI/AMD issue.

    The dump says the driver is from 2009:

        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Fri Apr 24 12:51:57 2009

    update it to the Catalyst 10.10


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Tuesday, November 16, 2010 12:21 PM
    Friday, November 12, 2010 10:54 PM
  • Dear Andre,

    There is something weird:

    After updating to Catalyst 10.10, the problem could still happen for once: desktop turned white and hung there until I reboot it with power button. But it didn't leave any dump file.

    Why Windows doesn't log a .dmp file in this case? In situations like this how should I diagnose the problem?

     

    Bob

    Saturday, November 13, 2010 12:01 PM
  • Please look into the Eventlog. Do you get Kernel Power 41 entries?

    if yes, read this:

    http://support.microsoft.com/kb/2028504


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Saturday, November 13, 2010 1:14 PM
  • This is the first time I am learning to view Eventlog. Is it the Event Viewer tool?

    yes.

    I do have found "Kernel-power" event ID 41,

    • Critical 11/12/10 9:09:21 AM Kernel-Power 41  (63)
    ok, go to the details and look for more information.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Saturday, November 13, 2010 5:12 PM
  • Dear Andre,

    OK, I will study them first.

     

    Bob

    Sunday, November 14, 2010 2:59 AM
  • Did you install driver updates?

    I suggest you remove the current driver and download the latest driver from:

    HP Pavilion tx2500 Entertainment Notebook PC series

    Important Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, November 15, 2010 8:23 AM
  • Dear Arthur,

    I did the following two things:

    1. Upgraded to the latest 10.10 version driver from ATI (amd.com) website.
    2. Found Alidevice.sys and deleted that.

    After these the problem haven't occurred any more for a couple of days so far.

    I am not certain if 2 is the cause of the problem, but Event Viewer does log its warning or error message at time points closely matches the system hang up or reboot. I am also using Amazon.com and Ebay but no of them require me to install any "security" control. It is really curious why Taobao.com did.

     

    Bob

     

    • Proposed as answer by Andre.Ziegler Tuesday, November 16, 2010 12:21 PM
    • Marked as answer by Arthur Xie Friday, November 19, 2010 7:30 AM
    • Unmarked as answer by Bob Sun Friday, November 19, 2010 2:07 PM
    Tuesday, November 16, 2010 9:52 AM
  • Update:

    The BSOD problem actually still persists after doing 1 and 2 in the previous update. I heard that Aero effects of Windows 7 might cause graphic card overheating so I tried to disable Aero by choosing a non-Aero theme. Could anyone please look at this   post?

     

    Bob

    Friday, November 19, 2010 2:15 PM