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Neutral package installation failed (exit code = 0x80092004 (2148081668)). RRS feed

  • Question

  • Hi,

    I'm trying to install IE 11 on my windows desktop (Windows 7, service pack 1, 64 bit). My IE11_main.log says: 

    00:00.047: Started: 2017/02/13 (Y/M/D) 16:47:24.164 (local)
    00:00.094: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.109: Command line: "C:\Users\user\Downloads\IE11-Windows6.1-x64-en-us.exe" 
    00:00.141: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:00.156: INFO:    Previous version of Internet Explorer: 8.0.7601.19104
    00:00.172: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:00.172: INFO:    ...and 11.1.0.0...
    00:00.187: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:00.203: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.219: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:00.234: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:00.234: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:00.250: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
    00:00.640: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:00.733: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE19934.tmp\Spelling_en.msu.
    00:00.765: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:00.811: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE19934.tmp\Hyphenation_en.msu.
    00:00.858: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
    00:01.404: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
    00:06.895: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
    00:06.958: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE19934.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE19934.tmp\IE11-support\HardwareBlockingList.xml"
    00:07.114: INFO:    Graphics Device Information: Intel(R) HD Graphics
    00:07.129: INFO:    Hardware support check succeeded. Installation will continue.
    00:07.129: INFO:    Windows 7 operating system detected.
    00:07.145: INFO:    Service pack major: 1
    00:07.161: INFO:    Service pack minor: 0
    00:07.176: INFO:    Service pack name:  Service Pack 1
    00:07.192: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
    00:07.207: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
    00:07.207: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.23539 >= 6.1.7601.21863 (True)
    00:07.223: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.23539 >= 6.1.7601.21728 (True)
    00:07.239: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.23539 >= 6.1.7601.22045 (True)
    00:07.254: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:07.270: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    00:07.270: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
    00:07.285: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
    00:21.856: INFO:    Waiting for 0 prerequisite downloads.
    01:23.258: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
    01:23.274: INFO:    Waiting for 0 language pack downloads.
    01:23.289: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
    01:23.367: INFO:    No reboot logic message NrApiStart(0), lParam=0x037827b0 returned 0x00000000.
    01:23.695: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    01:23.742: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    01:23.757: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE19934.tmp\IE11-neutral.Downloaded.cab
    01:23.773: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE19934.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
    01:42.134: INFO:    Process exit code 0x80092004 (-2146885628) [Cannot find object or property. ]
    01:42.165: ERROR:   Neutral package installation failed (exit code = 0x80092004 (2148081668)).
    01:42.212: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
    01:42.243: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    01:42.274: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    01:42.290: INFO:    Waiting for Active Setup to complete.
    01:42.306: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    01:47.329: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    01:52.336: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    01:57.407: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    02:02.960: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    02:08.841: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
    04:24.219: INFO:    Link clicked, opening URL in new window:'http://go.microsoft.com/fwlink/?LinkId=299204'

    Monday, February 13, 2017 12:58 PM

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