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HP Scan and Capture not working. RRS feed

  • Question

  • HP Scan and Capture is not working on my computer or printer.  It was working fine.  I don't know what to do, how to check anything. Can you help.  I have windows 8. and HP Deskjet 3050 printer.  When I use HP Scan and Capture icon feature it does nothing now.  Thank you for your help
    Tuesday, December 9, 2014 7:40 PM

Answers

  • Please check with HP on this. 

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by arnavsharma Thursday, December 11, 2014 10:26 PM
    Wednesday, December 10, 2014 12:36 AM
  • Visit HP support website and search for your printer and under drivers , select Windows 8 as your operating system and then download the compatible version of this software for Windows 8 and if problem persist, contact their support:

    http://support.hp.com/

    • Proposed as answer by arnavsharma Wednesday, December 10, 2014 12:36 AM
    • Marked as answer by arnavsharma Thursday, December 11, 2014 10:26 PM
    Tuesday, December 9, 2014 8:30 PM

All replies

  • Visit HP support website and search for your printer and under drivers , select Windows 8 as your operating system and then download the compatible version of this software for Windows 8 and if problem persist, contact their support:

    http://support.hp.com/

    • Proposed as answer by arnavsharma Wednesday, December 10, 2014 12:36 AM
    • Marked as answer by arnavsharma Thursday, December 11, 2014 10:26 PM
    Tuesday, December 9, 2014 8:30 PM
  • Please check with HP on this. 

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by arnavsharma Thursday, December 11, 2014 10:26 PM
    Wednesday, December 10, 2014 12:36 AM
  •  defect shown on the printer is 12 telling that earlier document scan is in progress but I am not able to cancel and go for next scanning
    Saturday, August 26, 2017 2:13 AM
  • How do I un-vote for an answer?  There doesn't seem to be a way to mark that it doesn't answer the question.

    I've been through all the typical nonsense pass-the-buck answers for 2 years now, and they seem to be getting worse instead of better.  I have a generic scanner driver that seemed to work OK, but it now has stopped.  Don't know why you  even mention "Windows 8" since this is a Win10 problem.  HP has no solutions, so I don't even bother with them; a waste of time.  The driver that was working wasn't theirs, so what changed?  This is the problem with Windows, it only seems to get worse with every new up-date and version.  If it ain't broken, don't fix it!

    Wednesday, November 8, 2017 10:59 PM