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Skype for Business get not responding RRS feed

  • Question

  • Hi everyone, 

    I upgraded some computers to Office 365 and found some of Skype for Business on Windows 10 computers have problem. When the users see the screen that someone else shared to them, their SfB will get not responding. But meanwhile, they can still hear the voice. 

    I already tried to update the drivers for the computers. But doesn't work. 

    BR,

    Eric

    Wednesday, June 12, 2019 3:54 AM

All replies

  • Hi Eric,

    Please check the SFB client version in the PCs, if the SFB client is not the latest version, please update the SFB client at first then check whether this issue has been fixed.

    If this issue occurs again, please try to disable VBSS and then enable RDP-based screen sharing with making the following change in the registry:
    Registry location:HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Lync
    DWord name: EnableP2PScreenSharingOverVideo
    Value data: 0

    In addition, if above could not take effect, please also try navigate to HKLM\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters, then add the following DWORD and value: MaxUserPort=0000x3a98 (15000). After this, please remember to reboot for the changes to take effect. 

    Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 
    How to back up and restore the registry in Windows

    Best Regards,
    Evan Jiang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Proposed as answer by woshixiaobai Thursday, June 13, 2019 6:00 AM
    Wednesday, June 12, 2019 7:27 AM
  • Hi Eric,

    Is there any update for this issue? If the reply is helpful to you, please try to mark it as an answer, it will help others who have the similar issue.

    Best Regards,
    Evan Jiang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Friday, June 14, 2019 7:49 AM