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    When I attempted to download Windows 10 it at 99% and been running for 6 hours. It's been at 99% for the last two hours.  I looked at a different screen that showed an 80070652 error but I don't know if the error was from the first time I tried the download from the 'Free Download' icon at the right bottom of my PC or the 2nd time I'm downloading from the Microsoft page,

    Windows 10 free upgrade offer ends July 29

    Anyway as I said it's been at 99% for about two hours but when I bring up the Task Manager's Applications, it shows that the download is still running.

    Any ideas or thoughts on if I should let it continue or stop it and try another day?

    Tuesday, July 12, 2016 2:51 AM

Answers

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    Hello,

    I suggest you to download the ISO from here. Double click setup from within windows

    https://www.microsoft.com/en-us/software-download/techbench

    Please, let us know.


    Tuesday, July 12, 2016 10:39 AM
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    Hi jbl1944,

    The main issue is to upgrade to Windows 10, right?
    Before we upgrade to Windows 10, pleas ensure the device manufacturer has released the Windows 10 compatible drivers for your machine model.

    If you are using the upgrade apps, we could also try to upgrade with a Windows 10 ISO. We could download the Windows 10 installation ISO here. Boot from the Windows 10 ISO and choose "Upgrade" install.
    Get Windows 10
    https://www.microsoft.com/en-us/software-download/windows10

    Before we do the upgrade, please ensure the machine has got the latest updates and open an administrator command line to run "sfc /scannow"(Windows 7) or "dism /online /cleanup-image /restorehealth" to check the health of system files. Unplug all the external devices during the upgrade process. Turn off the antivirus software or uninstall it completely.
    To isolate the third party service conflict issue, we could do the upgrade in a clean boot environment.
    How to perform a clean boot in Windows
    https://support.microsoft.com/en-us/kb/929135

    If the issue persists, please check the setup.log(C:\$WINDOWS.~BT\Sources\Panther) (hidden)for more information to troubleshoot this issue. If you have troubles in analyzing the log, please upload it to OneDrive and paste the link here. We will try to analyze the log for you.

    Best regards

    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com


    Wednesday, July 13, 2016 6:51 AM

All replies

  • Question
    Sign in to vote
    1
    Sign in to vote

    Hello,

    I suggest you to download the ISO from here. Double click setup from within windows

    https://www.microsoft.com/en-us/software-download/techbench

    Please, let us know.


    Tuesday, July 12, 2016 10:39 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi jbl1944,

    The main issue is to upgrade to Windows 10, right?
    Before we upgrade to Windows 10, pleas ensure the device manufacturer has released the Windows 10 compatible drivers for your machine model.

    If you are using the upgrade apps, we could also try to upgrade with a Windows 10 ISO. We could download the Windows 10 installation ISO here. Boot from the Windows 10 ISO and choose "Upgrade" install.
    Get Windows 10
    https://www.microsoft.com/en-us/software-download/windows10

    Before we do the upgrade, please ensure the machine has got the latest updates and open an administrator command line to run "sfc /scannow"(Windows 7) or "dism /online /cleanup-image /restorehealth" to check the health of system files. Unplug all the external devices during the upgrade process. Turn off the antivirus software or uninstall it completely.
    To isolate the third party service conflict issue, we could do the upgrade in a clean boot environment.
    How to perform a clean boot in Windows
    https://support.microsoft.com/en-us/kb/929135

    If the issue persists, please check the setup.log(C:\$WINDOWS.~BT\Sources\Panther) (hidden)for more information to troubleshoot this issue. If you have troubles in analyzing the log, please upload it to OneDrive and paste the link here. We will try to analyze the log for you.

    Best regards

    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com


    Wednesday, July 13, 2016 6:51 AM