This forum has migrated to Microsoft Q&A. Visit Microsoft Q&A to post new questions.

Learn More

Remove From My Forums

The ordinal 303 could not be located in the dynamic link library iertutil.dll

Question
0

Sign in to vote

As discussed in http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/getting-error-using-rdc-the-ordinal-303-could-not/86d4479e-3152-4052-a959-1f86fe608774we are experiencing an issue with patch 2956283. After rebooting, our users can no longer use IE and receive the error "The ordinal 303 could not be located in the dynamic link library iertutil.dll". I have seen this on several machines and it may involve Lync. The title of the error is "Microsoft Lync: communicator.exe - Ordinal Not Fount". After removing 2956283 everything starts working again. Any fix for this? It appears to be pretty wide spread based on the posts in the previously mentioned forum.

Monday, April 28, 2014 1:18 PM

All replies

0

Sign in to vote

Hi Frank,

Why did you install that package for your system? Did you encounter the issue in the article below?

Internet Explorer 11 crashes when you turn on or turn off Enterprise Mode in the Tools menu

http://support.microsoft.com/kb/2956283

If no, please uninstall it.

If yes, check the following settings:

1. Press WIN+R to open the Run window, type SystemPropertiesAdvanced and press Enter.

2. Click the environment variables... button.

3. Find the path variable and check if c:\windows\system32 (or %SystemRoot%\system32) is present between all the paths.
If not, add it at the end of the entire string (preceded by a semi colon) and click Always ok.

4. Check if you have got IERTUTIL.DLL in c:\windows\system32.
Karen Hu
TechNet Community Support

Tuesday, April 29, 2014 6:27 AM
0

Sign in to vote

We do want to use Enterprise Mode and that is the reason we were deploying that patch to our workstations. We deployed 2929437 and 2956283 in order to get Enterprise Mode on our machines. As we started moving those out we started to see the issues I mentioned above and had to pull 2956283 from our deployments, which will now mean we can't use Enterprise Mode as we had hoped. If that is the case, we may not be upgrading users to IE11. Only users who were testing IE11 experienced this issue. I have verified a few of the users machines and they contain %systemroot%\system32 in their path variable. The IERTUTIL.DLL file is in their system32 directory and in their syswow64 directory.

Wednesday, April 30, 2014 2:00 PM
0

Sign in to vote

Any update from anyone on this? We are holding off our implementation of Enterprise Mode, and possibly our upgrade to IE11, until we can find a resolution to this.

Monday, May 19, 2014 2:53 PM