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Word crashes after pc suspension RRS feed

  • Question

  • Opening a Word 2016 (O365 Business suite) document on a network share, suspend pc.

    Resuming pc from suspension Word raise an error 'Word cannot establish a network connection' and document became in read-only.

    Pc was joined to a 2012 AD domain.

    What can i do ?

    Tuesday, October 31, 2017 2:18 PM

All replies

  • Hi,

    What's your detailed Windows version? Also check if other Office applications encounter the same issue such as Excel, PowerPoint etc.

    On Windows, try to change your Power Plan to check if the issue can be fixed:

    • Click on Settings; then select Power & sleep.
    • Under Related settings; click Additional power settings.
    • Once another Window pops up, select High performance.

    Any updates in your side, feel free to let us know.

    Best Regards,
    Winnie Liang


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, November 1, 2017 7:58 AM
  • windows 10 build 1607 (build SO 14393.1715)

    High performance was already active.

    Issue only on Word.

    Monday, November 6, 2017 9:22 AM
  • windows 10 build 1607 (build SO 14393.1715)

    High performance was already active.

    Issue only on Word.

    Hi,

    Does the issue only happen to one specific computer? Please try to install the latest updates for Windows 10:
    https://support.microsoft.com/en-us/help/4018124/windows-10-update-history

    Also disable any third-party antivirus programs. Try using Word in safe mode to confirm if the issue can be reproduced or not. To run safe mode in Word, please do:

    Press Win+R to open Run in Windows, type winword /safe, press Enter.

    Best Regards,
    Winnie Liang


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, November 6, 2017 10:14 AM
  • Issue reproduced on several version of Windows 10, also last build 1703.

    Issue reproduced also opening Word in Safe mode

    Monday, November 6, 2017 11:06 AM
  • Issue reproduced on several version of Windows 10, also last build 1703.

    Issue reproduced also opening Word in Safe mode

    Try to change a network shape path for Word documents sharing.

    Additionally, please try to create the following registry key for Office 2016:

    HKEY_CURRENT_USER\Software\Microsoft\office\16.0\common\internet
    On the Edit menu, point to New, and then click Dword Value.
    Type NetworkAvailableTimeInSeconds, and then press ENTER.
    In the Details pane, right-click NetworkAvailableTimeInSeconds, and then click Modify.
    In the Value data box, click Decimal, type number, and then click OK.

    Note This registry key sets the time, in seconds, that Word waits for the network to resume. For example, if you type the value 15, Word waits 15 seconds for the network to resume.

    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, November 8, 2017 9:03 AM
  • Tried to set registry value, 15 sec, 30 sec, 120 sec.

    Issue still exist.

    Monday, November 20, 2017 4:28 PM
  • Tried to set registry value, 15 sec, 30 sec, 120 sec.

    Issue still exist.

    Wednesday, December 27, 2017 3:57 PM