none
Crashes since 11/11/15 Updates in both Outlook 2010 and 2013 when viewing HTML e-mails.

    Question

  • Per subject, was finding that specific e-mail were consistently causing Outlook 2010 and Outlook 2013 to crash. They were always HTML messages, typically the sort of "on sale" e-mail you get from distributors etc that include a lot of tables, images etc.

    I started by removing the IE11 cumulative update but that didn't resolve the crashes. I then removed KB3097877 & KB3101746 and I've not been able to reproduce the crashes on 2 PC's since.

    "This security update resolves vulnerabilities in Windows. The most severe of the vulnerabilities could allow remote code execution if an attacker convinces a user to open a specially crafted document or to go to an untrusted webpage that contains embedded fonts."

    The patches were only release 10~ hours ago, search hasn't shown anyone else with similar problems. Wondered if anyone else was seeing similar?

    -------------

    Clarification..

    KB3097877 causes numerous problems in Outlook 2010/2013, it can also cause crashes in Excel and Powerpoint. Removing KB3097877 alone fixes the issue. Microsoft have re-released an updated hotfix so if the update is dated 12/11/2015 you shouldn't experience these problems. It would have been nice if they'd appended -v2 to the hotfix so people can easily identify it but such is life.

    If you are a touch-screen user with the on-screen keyboard enabled at CTRL+ALT+DEL and experiencing a black screen and cannot login but are able to access the registry (whether locally via Windows Repair or remotely as a Domain Admin) - changing the ShowTabletKeyboard registry value to 0 may allow you to bypass.

    Windows Registry Editor Version 5.00
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\LogonUI]
    "ShowTabletKeyboard"=dword:00000000

    To remove the patch in Windows 7, open the Control Panel, Programs and Features, click "View installed updates" on the left hand side. You can now search for KB3097877, right-click on the appropriate entry and select un-install. Alternatively and perhaps preferably (especially if you're actually able to login to Windows) simply check for Windows Updates again, if KB3097877 is available with a date of 12/11/2015 then install this and reboot again.

    There are also numerous references within this thread for un-installing the patch locally/remotely and blocking the patch.

    You can also search for and download the latest hotfix (if there is any confusion over versions) via http://catalog.update.microsoft.com but you will need to use a browser that supports Active-X (Internet Explorer) just ensure that it's dated 12/11/2015.

    See https://www.reddit.com/r/sysadmin/comments/3seii6/outlook_issues_after_windows_update_1111/ also for other experiences.


    • Edited by TrulyVexed Thursday, November 12, 2015 6:55 PM Clarification
    Wednesday, November 11, 2015 11:37 AM

Answers

  • Hello, I can confirm that uninstalling KB3097877 only, fixed the problem for me.  Running Outlook 2010 32-bit on Windows 7 Pro.

    Also can confirm that the particular combination of Windows 10 with Outlook 2007, running the latest updates, does not exhibit the crashing. Will be trying Windows 10 with Outlook 2010 soon.

    • Proposed as answer by Big_Mark Wednesday, November 11, 2015 8:24 PM
    • Marked as answer by TrulyVexed Thursday, November 12, 2015 7:20 PM
    Wednesday, November 11, 2015 2:38 PM

All replies

  • I'm getting the same problem with Outlook 2010 32bit on Windows 7 64bit, it's only affecting some HTML emails but as soon as you select one in the list I get the error "Microsoft Outlook has stopped working".

    All these emails were working fine yesterday so the updates are to blame.

    Hopefully Microsoft will release a patch soon before all my colleagues start calling me asking why they can't use Outlook without it crashing.

    Wednesday, November 11, 2015 12:09 PM
  • Hi All,

    Just wanted to mention that I have already seen the same error reported today on 3 different PCs at 3 separate locations with the end users Outlook crashing every 10 minutes - and I am guessing that number is going to rise.

    The information I have available so far is that two of the affected PCs were running Windows 7 with Outlook 2013 and one user is running Windows 8.1 with Office 2007.

    We have not been able to prove that that this problem is specifically related to html emails, but are now looking into this after reading this thread.

    Has anyone got any more feedback yet as to what the cause of the issue might be? (which patch, etc).

    Wednesday, November 11, 2015 1:36 PM
  • Has anyone got any more feedback yet as to what the cause of the issue might be? (which patch, etc).

    I've had no crashes since removing KB3097877 & KB3101746 on the problematic machines. Your mileage my vary, interested to hear of other peoples experiences.

    I am getting more and more reports of these crashes from wildly different clients and sites.

    • Edited by TrulyVexed Wednesday, November 11, 2015 2:05 PM
    • Proposed as answer by Jekum Thursday, November 12, 2015 6:39 PM
    Wednesday, November 11, 2015 1:43 PM
  • Hello to all,

    I had the same problem (in Germany) with computers that runs with Outlook 2010 and computers with Outlook 2013   (all Windows 7 Prof.).

    After deinstalling the KB3097877 the problems has gone.

    • Proposed as answer by Jekum Thursday, November 12, 2015 6:39 PM
    Wednesday, November 11, 2015 2:07 PM
  • Hello, I can confirm that uninstalling KB3097877 only, fixed the problem for me.  Running Outlook 2010 32-bit on Windows 7 Pro.

    Also can confirm that the particular combination of Windows 10 with Outlook 2007, running the latest updates, does not exhibit the crashing. Will be trying Windows 10 with Outlook 2010 soon.

    • Proposed as answer by Big_Mark Wednesday, November 11, 2015 8:24 PM
    • Marked as answer by TrulyVexed Thursday, November 12, 2015 7:20 PM
    Wednesday, November 11, 2015 2:38 PM
  • We're having the same issue, Windows 7 64bit having crashes (Microsoft Outlook has stopped working) with both Outlook 2010 and Outlook 2013

    Working through the updates now to establish if KB3097877 is actually the troublesome update.

    Wednesday, November 11, 2015 2:58 PM
  • I can confirm uninstalling KB3097877 has fixed the problem.
    Wednesday, November 11, 2015 3:31 PM
  • We can also confirm uninstalling KB3097877 has fixed the problem. The question is how do we now get Microsoft to fix this fairly substantial issue? Anyone have any ideas?
    Wednesday, November 11, 2015 3:39 PM
  • One of my users was experiencing this as well (using Windows 7 Pro-64bit with Office Pro 2010-32bit). Crash only occurred on some emails and seemed to happen during the loading of the images in the email (I could see some of the images load, but others were not loaded when the crash occurred).

    Uninstalled the KB3097877 update and the issue went away.

    Full error info for those interested:

    Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    OUTLOOK.EXE
      Application Version:    14.0.7162.5003
      Application Timestamp:    56344207
      Fault Module Name:    StackHash_c36b
      Fault Module Version:    6.1.7601.19045
      Fault Module Timestamp:    56258dbb
      Exception Code:    c0000374
      Exception Offset:    000c3f83
      OS Version:    6.1.7601.2.1.0.256.48
      Locale ID:    1033
      Additional Information 1:    c36b
      Additional Information 2:    c36bc8f69a75da9eaa3137074b5315b4
      Additional Information 3:    f807
      Additional Information 4:    f807b8b50f38e33289acea70486a25e6

    Event Log entries:

    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: OUTLOOK.EXE
    P2: 14.0.7162.5003
    P3: 56344207
    P4: StackHash_c36b
    P5: 6.1.7601.19045
    P6: 56258dbb
    P7: c0000374
    P8: 000c3f83
    P9:
    P10:

    Attached files:
    C:\Users\<USER>\AppData\Local\Temp\CVRD8F0.tmp.cvr

    These files may be available here:
    C:\Users\<USER>\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_OUTLOOK.EXE_50a27061ba861b5e49231ce675be657c6e8ca_034768c0

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 46512d64-8887-11e5-8c60-0024e8d92499
    Report Status: 0

    Faulting application name: OUTLOOK.EXE, version: 14.0.7162.5003, time stamp: 0x56344207
    Faulting module name: ntdll.dll, version: 6.1.7601.19045, time stamp: 0x56258dbb
    Exception code: 0xc0000374
    Fault offset: 0x000c3f83
    Faulting process id: 0x1124
    Faulting application start time: 0x01d11c94008ccf41
    Faulting application path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 46512d64-8887-11e5-8c60-0024e8d92499


    Wednesday, November 11, 2015 3:39 PM
  • Confirming the removal of my entire Outlook has resolved the problem. Just kidding. Removing KB3097877 fixes that problem. Thank you all for the research.
    Wednesday, November 11, 2015 3:45 PM
  • Yes, can also confirm that the removal of KB3097877 only resolved the sporadic crashing of Outlook 2010 32bit in Windows 7 Pro 64bit. Only some staff members were affected. Most have no Outlook issues after giant 11/11/15 windows update.
    Wednesday, November 11, 2015 3:51 PM
  • I can confirm the crash on multiple clients as well.  Windows 7 32 and 64 bit.  Outlook 2010 and 2013.

    I am going to try uninstalling KB3097877 and see if that works.  I would suspect that MS will roll out a quick fix later tonight after seeing the WER reporting.

    Wednesday, November 11, 2015 3:54 PM
  • I have installed KB3097877 on Windows 8.1 x64 with Office 2013 x32 and Windows 7 SP1 x64 with Office 2010 x32 and am unable to get Outlook to crash on either when opening many different HTML messages with external content. I am wondering if it relates to specific settings in Outlook or perhaps what type of account it is connected to? Or is it the combo with other updates...?

    I will install the rest of the updates now to see if it crashes after...

    Wednesday, November 11, 2015 4:03 PM
  • I can confirm that removing KB3097877 on 2 different systems (Win7 64bit, Outlook 2013 and Win7 32bit Outlook 2010) appears to have stopped the crash.

    Wednesday, November 11, 2015 4:25 PM
  • Same issues, KB3097877 causing issues in most of our client's Outlooks. All Windows x64 with 32-bit Outlook. Note that issue is not affecting Windows 10 PCs as that patch not released for it.
    Wednesday, November 11, 2015 4:59 PM
  • Same issue here, our IT company has received a flood of Outlook calls this morning ranging between Outlook 2013 not starting or 2010 randomly crashing as users click on emails.

    Googling Nov 11 outlook crashes brought me here, I'll try your solution.

    Edit: I can confirm that removing KB3097877 & KB3101746 has resolved the issue with an Outlook 2010 user. Most people here are suggesting the former but I decided to do both as people are freaking.
    • Edited by williamgault Wednesday, November 11, 2015 5:14 PM
    Wednesday, November 11, 2015 5:04 PM
  • This solution has solved my problem. I uninstalled both KB3097877 and KB3101746.
    Wednesday, November 11, 2015 5:12 PM
  • The update KB3097877 has affected window logins with touchscreen and outlook. As soon as we uninstall the update, everything is good.
    Wednesday, November 11, 2015 5:27 PM
  • Anyone else had their PC hang on "Preparing to Configure Windows" after rebooting removing KB3097877? How long will it take? 
    Wednesday, November 11, 2015 5:30 PM
  • Many Thanks.  Removing KB3097877 & KB3101746 also appears to have fixed an appcrash issue with Microsoft Publisher 2010 that just started since last nights updates:

    Problem signature:
      Problem Event Name: APPCRASH
      Application Name: MSPUB.EXE
      Application Version: 14.0.7162.5000
      Application Timestamp: 561e7ab8
      Fault Module Name: StackHash_d16c
      Fault Module Version: 6.1.7601.19045
      Fault Module Timestamp: 56258e62
      Exception Code: c0000374
      Exception Offset: 000ced0b
      OS Version: 6.1.7601.2.1.0.256.48
      Locale ID: 1033
      Additional Information 1: d16c
      Additional Information 2: d16c977b00af522c493f17bcfa309e3f
      Additional Information 3: 40d5
      Additional Information 4: 40d543c062a246c5ba4fb6db7e69f02c

    This error would occur on any of the PCs with the updates, but not on those waiting for the updates.  All windows 7 64bit with raid, ample memory.

    Wednesday, November 11, 2015 5:31 PM
  • I can confirm that removing KB3097877 also fixed the issue for my user running Outlook 2010 32 bit on Windows 7 Pro 64 bit. I'm hoping that they're scrambling to fix this today because I REALLY don't want to have to manually uninstall this update from all my managed PCs. We don't use WSUS here because it's a one man shop and I don't have the time to manage it...

    • Edited by twogunrock Wednesday, November 11, 2015 5:45 PM
    Wednesday, November 11, 2015 5:43 PM
  • At touch enabled devices (POS, Tablets, etc) this update also can cause LogonUI.exe to crash. RDP'ing to the machine and uninstalling the update solves this.
    Wednesday, November 11, 2015 5:52 PM
  • I can confirm that removing KB3097877 also fixed the issue for my user running Outlook 2010 32 bit on Windows 7 Pro 64 bit. I'm hoping that they're scrambling to fix this today because I REALLY don't want to have to manually uninstall this update from all my managed PCs. We don't use WSUS here because it's a one man shop and I don't have the time to manage it...

    Uninstall of KB3097877 did not resolve the problem on my Win7/Outlook 2010 PCs. Question for those of you for whom removing this worked: Did you restart your machines after uninstalling the KB?

    GaryK


    GaryK

    Wednesday, November 11, 2015 6:10 PM
  • Uninstall of KB3097877 did not resolve the problem on my Win7/Outlook 2010 PCs. Question for those of you for whom removing this worked: Did you restart your machines after uninstalling the KB?

    Definitely, the removal requested it. Did it not request it on your end?
    Wednesday, November 11, 2015 6:14 PM
  • Confirmed this resolved for me.
    Wednesday, November 11, 2015 6:18 PM
  • Combination of removing KB3101488 and KB3097877 has resolved it for 50-60% of the ones we've come across thus far. It's a crap shoot. For one client we are restoring to yesterday and disabling updates until MS fixes this.
    Wednesday, November 11, 2015 6:19 PM
  • No but (DOH! moment) that was because in my panic I forgot to remove the /norestart switch from the .bat file. Fix is working after a restart.

    Thanks to everyone for participating in Crowd-Solving!

    GaryK


    GaryK

    Wednesday, November 11, 2015 6:25 PM
  • Have the same problem after update. Where do I find those KB?
    Wednesday, November 11, 2015 6:27 PM
  • Have the same problem after update. Where do I find those KB?
    Wednesday, November 11, 2015 6:27 PM
  • Thanks for this post. We had dozens of users getting impacted by this issues and after removing Windows Update KB 3097877 everything is fine.



    • Edited by dejansh Wednesday, November 11, 2015 6:35 PM
    Wednesday, November 11, 2015 6:35 PM
  • I also can confirm that removing KB3097877  fixed the issue. I am running Outlook 2010 32 bit on Windows 7 Pro 64 bit. Found under Programs and Features, select View Installed Updates and select KB3097877 and press uninstall, restart the PC.
    • Proposed as answer by Ian MeliaBanned Thursday, November 12, 2015 10:09 AM
    Wednesday, November 11, 2015 6:35 PM
  • I had the same problem. Removed those two KB, since then no crash.
    Wednesday, November 11, 2015 6:36 PM
  • I had the same problem. Removed those two KB, since then no crash.
    Wednesday, November 11, 2015 6:37 PM
  • Many thanks to you, sir. We have Windows 7 64-bit with Outlook 2010 and 2013 that were crashing. I can confirm that removing KB3097877 solves the problem.

    Wednesday, November 11, 2015 6:53 PM
  • I'm having similar issues. Specifically with user quarantine report emails sent from our border email security appliance. The emails are HTML formatted and display quarantined emails in an HTML table.
    Wednesday, November 11, 2015 7:05 PM
  • Just this morning I also am experiencing Outlook 2010 crashing & it seems to be caused by HTML messages with images.  The fix I used was to delete the messages using OWA or a PDA device.  Removing KB3097877 is also working to stop the crashing.
    Wednesday, November 11, 2015 7:14 PM
  • Hello, I can confirm that uninstalling KB3097877 only, fixed the problem for me.  Running Outlook 2016 32-bit on Windows 7 Pro.
    Wednesday, November 11, 2015 7:30 PM
  • I had a similar issue today though my was resolved without uninstalling the updates, instead I started Outlook with the /RESETNAVPANE and this seems to have cured the issue. All other Outlook clients, other than this one seem to be okay at the moment.

    Faulting application name: OUTLOOK.EXE, version: 14.0.7162.5003, time stamp: 0x56344207
    Faulting module name: ntdll.dll, version: 6.1.7601.19045, time stamp: 0x56258e62
    Exception code: 0xc0000374
    Fault offset: 0x000ced0b
    Faulting process id: 0xe0c
    Faulting application start time: 0x01d11ca57f02faa9
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: dc461489-8899-11e5-a80e-3085a9ead2ed


    • Proposed as answer by Gert Jan Thursday, November 12, 2015 12:59 PM
    Wednesday, November 11, 2015 7:31 PM
  • I am having this exact issue.  "Sign Up Genius" emails crashing it EVERY time after last night's update.  I'm running Outlook 2010  and windows 7 professional. Happens with or without reading pane.

    update: Removing KB3097877  fixed the problem.

    Wednesday, November 11, 2015 7:37 PM
  • Was having the same problem with Outlook 2013 crashing on almost ALL html mails. Had tried creating a new profile, repairing the pst and ost, repairing the Office installation. Since I had noticed that there was an update installed I googled something related to that and found this thread.

    Removed the KB3097877 fix and Outlook is back to normal.

    Are we getting back to the days where we NEVER installed Microsoft's fixes?

    Thanks anyway.


    Syl

    Wednesday, November 11, 2015 7:50 PM
  • Same issue here opening HTML email messages. Also experienced Outlook crash opening a RTF email with attached Powerpoint that had animation. The PPT had to be saved to c-drive to open - could not open it within the emai.  Removed KB3097877 and issue resolved.  Running Windows 7 SP1 64bit and Outlook 2010 SP2 32bit with Exchange 2010 SP1
    Wednesday, November 11, 2015 7:53 PM
  • Same issue here. Uninstalling KB3097877 does resolve it.
    Wednesday, November 11, 2015 7:57 PM
  • I can confirm that I uninstalled KB3097877 only, and it fixed the problem for me.  Running Outlook 2010 32-bit on Windows 7 Professional SP1. The crashing email was a chamber of commerce newsletter sent through inconstantcontact.com
    Wednesday, November 11, 2015 8:18 PM
  • I can confirm that KB3097877 was also responsible for crashing sidebar.exe (Windows 7 desktop Gadgets)
    Wednesday, November 11, 2015 9:04 PM
  • Two different Windows 7 SP1 systems (Ultimate and Professional), Outlook 2010 and Outlook 365 Home.  After installing all 10-NOV-2015 updates on both systems, Outlook would open and then close without resolution.  The Event Log showed CRASH of Outlook application.  Reverted to the restore point created prior to the update and cleared the symptom after MANY HOURS!  Frustrating!

    Wednesday, November 11, 2015 9:05 PM
  • Panasonic Toughbook Model FZ-G1, Touchscreen, Windows 7 Pro (stand-alone, not domain members), after 11/10/15 Microsoft updates, presents screen with user icons, but when any user icon is selected, the icon screen returns without presenting a password entry screen. Safe mode, Safe mode with networking, Safe Mode command prompt all behave the same as above, presenting the icon screen.
    Restore from last known good configuration does nothing to resolve the issue.

    Wednesday, November 11, 2015 9:25 PM
  • Outlook would not load at all after the 11/11 update. I performed a system restore and it loads fine.

    Wednesday, November 11, 2015 10:01 PM
  • Diitto for me - Windows 7 Pro - Outlook 2016 - removing KB3097877 seems to have resolved problem with Outlook crashing whenever opening an HTML message.
    Wednesday, November 11, 2015 10:14 PM
  • Windows 10 has downloaded the patch but hasn't yet installed it. Could someone please advise how I could prevent it from installing? I've since ticked Defer Updates but I suspect that won't work in this case (since it already downloaded).
    Wednesday, November 11, 2015 10:22 PM
  • "Panasonic Toughbook Model FZ-G1, Touchscreen, Windows 7 Pro (stand-alone, not domain members), after 11/10/15 Microsoft updates, presents screen with user icons, but when any user icon is selected, the icon screen returns without presenting a password entry screen. Safe mode, Safe mode with networking, Safe Mode command prompt all behave the same as above, presenting the icon screen.
    Restore from last known good configuration does nothing to resolve the issue."

    Disable the touchscreen.

    I have an Asus all in one so I had to go into the system setup (F2 for me during boot).

    The solution worked but I can't take credit for it, it was posted in a different site's thread. I thought I would pay it forward. Now to figure out how to uninstall this update.

    Good luck.


    • Edited by RayG50 Wednesday, November 11, 2015 10:31 PM
    Wednesday, November 11, 2015 10:29 PM
  • This was exactly my experience, and I couldn't agree more: too much time and very FRUSTRATING!

    I run a small business and am head of product development, sales, marketing and IT; my entire existence in the business world relies on Outlook running, so when it CRASHES, I suffer -- immensely! Woops!

    Wednesday, November 11, 2015 10:30 PM
  • Hello to all,

    I've got the same Problem and I'm very glad to find the solution here. After deinstalling the KB3097877 Outlook works as yesterday (before Windows Update).

    Thank's to all and now let us hope that MS will have a solution!

    Wednesday, November 11, 2015 10:38 PM
  • This worked great for me thanks for all the time I spent trying to fix this. I will pass this on to all my customers.

    Chris Medina

    Wednesday, November 11, 2015 10:41 PM
  • Same system and same problem since the update came through last night. Thanks I've removed the update and all seems OK now. Microsoft wanted to charge me $390 for their problem. I would rather charge them for the 2 hours work that I've lost.
    Wednesday, November 11, 2015 11:05 PM
  • I have not seen this issue yet. Has anyone experienced this on 64bit Office 2013?
    Wednesday, November 11, 2015 11:53 PM
  • Some users reporting problems continue despite removal of 3097877. Will investigate further and report back.

    GaryK

    Thursday, November 12, 2015 12:42 AM
  • For whatever reason, the first attempted removal of the patch didn't take. Re-running the patch-removal command (wusa /uninstall /quiet /kb:3097877) and rebooting seems to have restored normal operation.

    GaryK


    GaryK

    Thursday, November 12, 2015 1:00 AM
  • My clients are facing the same issue and we removed those updates but it's still happening, I hope Microsoft can do something before it turns nasty :(
    Thursday, November 12, 2015 1:15 AM
  • KB3097877 also crashed my Outlook.  It took me a while to isolate the problem.  Microsoft should recall this update immediately.  Every second they wait to cancel this update, millions of users are going to waste their workday pulling their hairs out trying to figure out why Outlook is crashing.
    Thursday, November 12, 2015 1:21 AM
  • Right after the updates installed on my 10 pro 64 bit my outlook stopped functioning and emails stopped coming in. I tried restarting it and it was super slow to load and generated error messages. I ended up doing a repair install in order to get in working again. My pc has a clean install of 10 that is only 5 days old and office 2010 pro plus is a clean install as well so there was nothing other than the update to fubar it.
    Thursday, November 12, 2015 2:25 AM
  • I am to tech head, can some one please give me a step by step instruction on how to uninstall my outlook update  KB3097877 which according to the world is crashing my outlook.
    Thursday, November 12, 2015 2:35 AM
  • go control panel, select programs and features (same screen to uninstall programs) then on the top left side, click view installed updates. you'll see all updates that you have installed. type what you need on the search, select it and uninstall it
    Thursday, November 12, 2015 3:10 AM
  • I manage a network of about 50 Windows 7 64bit machines running Office 2010. Today I got reports from several users of the crash described when viewing HTML emails.

    None of the machines has KB3097877 but they received many other patches last night. FYI, We don't use WSUS.

    This error appears in the Application event log (below).

    I would appreciate any input. I should probably start a new thread since this not solved by removing KB3097877, but I wanted to let other searchers know who might still have the issue that they are not alone.

    Faulting application name: OUTLOOK.EXE, version: 14.0.7162.5003, time stamp: 0x56344207
    Faulting module name: ntdll.dll, version: 6.1.7601.19045, time stamp: 0x56258e62
    Exception code: 0xc0000005
    Fault offset: 0x0002e3c6
    Faulting process id: 0x1084
    Faulting application start time: 0x01d11cc99e47bbfa
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: 4e38c92f-88bd-11e5-bf48-3417ebd449e9

    Thursday, November 12, 2015 3:15 AM
  • I removed Security Update KB3097877, installed last night and Outlook can now open emails with embedded HTML code. Running Windows 7 Pro.
    Thursday, November 12, 2015 3:16 AM
  • Hello to all, we can also confirm that finally uninstalling KB3097877 only, fixed the outlook crash problem with HTML mails.  We are running Outlook 2010 32-bit on Windows 7 Pro 64Bit.
    Thursday, November 12, 2015 4:22 AM
  • Likewise.   This update crashes Outlook 2010 (14.0.7162.5003) on the Win 7 PCs I support.  Uninstalling KB3097877 fixed it and restored user productivity.     

    Hey Microsoft! Please wake up!  This is a significant and growing problem for Office users.   Please yank back KB3097877 until this issue is fixed.  


    Thursday, November 12, 2015 4:42 AM
  • I have the same error. Workaround - uninstalling update KB3097877 - solve problem.

    I have received a message from Microsoft:
    Developers know about this problem and will be fixed in a future update.



    Best Regards, Andrei ...
    Microsoft Certified Professional


    • Edited by SQx Thursday, November 12, 2015 6:32 AM fixed
    Thursday, November 12, 2015 6:32 AM
  • Having the same issue: "Outlook has stopped working" when opening some html e-mails on Windows 7 64-bit with Outlook 2010 (32-bit). Will try uninstalling KB3097877, thanks to everyone reporting that workaround here.

    Ironically, the first e-mail that crashed Outlook for me was Microsoft's lastest Technet Flash e-mail newsletter.

    Thursday, November 12, 2015 7:22 AM
  • When I found that my Outlook kept crashing after the updates, I attempted to do a Restore to the previous day's restore point but it crashed my computer so that I couldn't bring it up. The screen suggested doing a repair with the Windows disk but as mine is for Service Pack 1 I doubt that it would be useful on my Service  Pack 2 machine. 

    I restored operation by replacing my C Programs partition with one from a backup program.

    If this happens to you DO NOT DO A RESTORE TO A PRIOR DATE.

    leobk

    Thursday, November 12, 2015 7:29 AM
  • Having the same issue: "Outlook has stopped working" when opening some html e-mails on Windows 7 64-bit with Outlook 2010 (32-bit). Will try uninstalling KB3097877, thanks to everyone reporting that workaround here.

    Ironically, the first e-mail that crashed Outlook for me was Microsoft's lastest Technet Flash e-mail newsletter.

    It appears they have fixed it. Before I could uninstall KB3097877, I noticed that it was offered to me again, as an 'important' update, same KB number. After installing that (without uninstalling first) and a reboot, the crashes are over.

    Thursday, November 12, 2015 7:53 AM
  • In my company the Crashes since 11/11/15 Updates in both when open the PowerPoint.

    Anyway thank you everybody to show the solution. We hope Microsoft will fix this error as soon as.

    Thursday, November 12, 2015 7:55 AM
  • Hey,

    When you search for this update in MS download center , there is only one KB3097877 that is released on 11/10/2015. Are you sure that you have received another patch with the same name? I can't find it in our WSUS either.

    Can you look at Installed Updates and note if the same update is applied again today? 

    Thursday, November 12, 2015 8:20 AM
  • Hi

    re-synced Wsus 10 minutes ago and it expires one 3097877 and downloads a new 3097877.

    It says the same released date but after installing the new one on a computer outlook stopped crashing.

    So yes there is a new 3097877 released :)


    • Edited by Patrik Hansson Thursday, November 12, 2015 8:33 AM spelling
    • Proposed as answer by smekfis Thursday, November 12, 2015 5:45 PM
    • Unproposed as answer by smekfis Thursday, November 12, 2015 5:46 PM
    • Proposed as answer by smekfis Thursday, November 12, 2015 5:46 PM
    Thursday, November 12, 2015 8:33 AM
  • Even seen on Win7Pro& Outlook2016(upgrade from 2013). Uninstalling KB3097877 fixed the problem.

    Ivan HENDERIX Ivan Henderix Field System Engineer KPD Services NV/SA

    Thursday, November 12, 2015 8:57 AM
  • Hmm, I posted a reply but it seems to have disapeared.

    Re-synced wsus and there is a new patch out. Same relasedate though. But it fixes the problem.

    Well, we decline the first update an hour ago, when more and more users start to complain about PowerPoint issue and now after re-synced WSUS another one appear with the release day of 12/11/2015. Hope it's the correct one, because the business is starting to receive panic attacks.
    Thursday, November 12, 2015 9:09 AM
  • I have searched for KB3097877 and KB3101746 in the installed updates but they are not there.  There are plenty of other updates on 11/11/2015 - several in Outlook.  I am having the same problem with Outlook 2010 on Windows 7.  Any ideas?
    Thursday, November 12, 2015 9:10 AM
  • Search for updates again and install all that appear.
    • Proposed as answer by JameseyUK Thursday, November 12, 2015 9:29 AM
    Thursday, November 12, 2015 9:24 AM
  • KB3097877 has definitely been released again today (12/11) and the new version fixes the problem.

    Interestingly, when you look at the installed updates list, the one with this number shows up on two dates, 11/11 & 12/11 so its definitely a new version.

    Clearly, MS have spotted the issue.....................

    Thursday, November 12, 2015 9:28 AM
  • Hmm, I posted a reply but it seems to have disapeared.

    Re-synced wsus and there is a new patch out. Same relasedate though. But it fixes the problem.

    Well, we decline the first update an hour ago, when more and more users start to complain about PowerPoint issue and now after re-synced WSUS another one appear with the release day of 12/11/2015. Hope it's the correct one, because the business is starting to receive panic attacks.

    I can see now that i was wrong about the date, it says 12 november on the revised update that fixed it for us.

    It's only the one for Windows 2008 R2 that is new in my WSUS. Windows 2008 and Windows 2012 still shows as 10 november.

    Thursday, November 12, 2015 9:29 AM
  • Hello,

    Already have the whole morning Phone calls from clients with this issue.

    A total lost day due to Microsoft who is gone pay us (computer reseller) for the lost hours ?

    Confirm when deleting the KB3097877 the problem is solved.

    Thanks

    Best regards

    Didier

    Thursday, November 12, 2015 9:44 AM
  • That was quick for MS to resolve - we normally have to wait a while for updates to patch other issue causing updates!
    Thursday, November 12, 2015 9:56 AM
  • I had the same issue. windows 7 pro, 64 bit, outlook 2010

    uninstalled KB3097877, problem solved.

    I also received an auto-up-date today for Office suite to 2016, Outlook is still 2010 it did not change

    Thursday, November 12, 2015 10:10 AM
  • Same problem here, in our company. 1500 Clients, Outlook 2010 is crashing, if you try to open some HTML Mails.

    With WSUS, I have triggred the uninstall of KB 3097877. After uninstalling this KB, the problem is solved (workaround)

    Thursday, November 12, 2015 10:10 AM
  • It looks as if Microsoft release another update. I have received only 1 update today morning (12/11/15) and issue on Outlook 2010 and Win 7 is solved.

    Thursday, November 12, 2015 10:34 AM
  • Great.

    Again, what about Windows 10? It has NO KB3097877 available at all and yet my Outlook clients are still crashing.

    Outlook version is

    15.0.4771.1000

    Users are killing me and I am unable to help them.

    Answers like try to uninstall this and try to uninstall that are not good enough for me.

    Thanks.

    Thursday, November 12, 2015 10:38 AM
  • It looks as if Microsoft release another update. I have received only 1 update today morning (12/11/15) and issue on Outlook 2010 and Win 7 is solved.


    As I see - KB3097877

    Article ID: 3097877 - Last Review: 11/12/2015 09:42:00 - Revision: 4.0

    Best Regards, Andrei ...
    Microsoft Certified Professional

    • Edited by SQx Thursday, November 12, 2015 10:43 AM исправлено
    Thursday, November 12, 2015 10:39 AM
  • Hello

    we have the same Problem with Word2013 or Excel2013 with error
    Exception code: 0xc0000374
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll  

    we can fix by starting WinWord /safe

     i hope  this workaround works by all my users

    Thursday, November 12, 2015 11:14 AM
  • Great.

    Again, what about Windows 10? It has NO KB3097877 available at all and yet my Outlook clients are still crashing.

    Outlook version is

    15.0.4771.1000

    Users are killing me and I am unable to help them.

    Answers like try to uninstall this and try to uninstall that are not good enough for me.

    Thanks.

    The update KB3097877 idoesn't apply to Windows 10 product. Search for another update that is released/installed on or afterl on 11/10/2015. Or try to search again for updates and install all of appeared. At the time being our Windows 10 clients do not complain about any issues related with this problem.

    EDIT:

     - For Windows 7 clients experiencing described Outlook\Power Point issues the SOLUTION is to search again for updates and install all that appear.

     - For Windows 10 clients check this out, it seems that there is a comulative update causing some issues - KB3105213 :

    http://www.winbeta.org/news/microsofts-recent-windows-10-security-patches-are-causing-some-users-headaches


    • Edited by VBosh Thursday, November 12, 2015 12:04 PM
    Thursday, November 12, 2015 11:17 AM
  • Crap, I thought so...

    I tried to uninstall this particular update via WSUS but NO-GO...

    Thursday, November 12, 2015 11:27 AM
  • I had same problem. Windows 7 Home Premium SP1 and Outlook 2010 14.0.7162.5000 (32 bit). emails with pictures seems to be the problem. Removal of KB3097877 solves the problem. What a time-waster, Microsoft!
    Thursday, November 12, 2015 11:30 AM
  • On my side, server rds 2012R2 Hosted in Europe, removed KB3097877, reboot, no change ! Still having the issue since 11.11.2015. Office 2013 installed, Outlook crashes every 15 minutes or so for couple users, even they are not using Outlook... Like just opened in the background. New KB still not available for us !

    Joel

    Thursday, November 12, 2015 12:09 PM
  • Great.

    Again, what about Windows 10? It has NO KB3097877 available at all and yet my Outlook clients are still crashing.

    Outlook version is

    15.0.4771.1000

    Users are killing me and I am unable to help them.

    Answers like try to uninstall this and try to uninstall that are not good enough for me.

    Thanks.

    Are they seeing the same kinds of crashes described here - Outlook giving up when trying to open HTML attachments?

    Woody Leonhard, writer, curmudgeon, and card-carrying Windows Victim

    Thursday, November 12, 2015 12:40 PM
  • I had the same issue after the update. I found a few threads on the KB3097877 & KB3101746 updates but I don't have them in the list. Outlook will not open at this point. any help would be appreciated.
    Thursday, November 12, 2015 12:43 PM
  • I've just installed the latest re-issued KB3097877 update on Windows 7 Enterprise 64bit and Outlook 2010 no longer crashes.

    David


    Thursday, November 12, 2015 12:44 PM
  • KB3097877 was re-released today (made a WSUS-sync just before): problem is solved!

    Regards

    TC

    • Proposed as answer by tici12345 Thursday, November 12, 2015 12:46 PM
    • Edited by tici12345 Thursday, November 12, 2015 12:46 PM
    Thursday, November 12, 2015 12:45 PM
  • Microsoft re-released KB 3097877 around 1:30 am Redmond time on Thursday. If you haven't updated since then, go back into Windows Update and install 3097877. I'm hearing positive reports about the new version.

    Woody Leonhard, writer, curmudgeon, and card-carrying Windows Victim

    • Proposed as answer by tici12345 Thursday, November 12, 2015 12:51 PM
    Thursday, November 12, 2015 12:45 PM
  • Again, what about Windows 10? It has NO KB3097877 available at all and yet my Outlook clients are still crashing.

    I think Win10 is not affected by the KB3097877-error. See http://news.softpedia.com/news/kb3097877-update-causing-issues-on-windows-7-windows-8-1-496053.shtml

    Regards

    TC


    • Edited by tici12345 Thursday, November 12, 2015 12:49 PM
    Thursday, November 12, 2015 12:49 PM
  • Windows 10 have identical issues as KB3105213 contains the MS15-115 fix or better said "fix" :)

    So this is confirmed, that all OSes with exception of Windows XP are affected.

    Removing KB3105213 made issue on Win10 go away.

    Bravo Microsoft and their QA....

    Thursday, November 12, 2015 12:53 PM
  • I had the exact same issue ... Outlook began crashing right after the Windows Update upon opening. Per suggestions here, I uninstalled KB3097877 and the problem went away.
    • Edited by brossyg Thursday, November 12, 2015 12:59 PM
    Thursday, November 12, 2015 12:59 PM
  • I kept the updates installed and started outlook from the command prompt as proposed with C:\Program Files\Microsoft Office\Office14\Outlook.exe /resetnavpane. This worked well and I had no more Outlook crashes. Thanks to you I did not have to change anything.

    Barcode scanners and Bluetooth wireless solutions

    Thursday, November 12, 2015 1:02 PM
  • Those updates installed, but I had pushed out the re-boot time to Saturday. So they didn't finish installing. I could and did un-install the KB3105213 update that people say are causing problems at that point.
    • Edited by Rob Halligan Thursday, November 12, 2015 1:06 PM addded KB number
    Thursday, November 12, 2015 1:03 PM
  • Powerpoint 2010 began to crash every time I opened a standard .pptx file on my Windows 7 Pro 64-bit computer.
    Removing KB3097877 made the problem go away.

    UPDATE: New version released (with same number) doesn't have this problem.
    Thursday, November 12, 2015 1:07 PM
  • I am getting these crashes. How do I remove KB3097877. I am not a computer expert.
    Thursday, November 12, 2015 1:09 PM
  • I am getting these crashes. How do I remove KB3097877. I am not a computer expert.

    Configuration screen, Software, View installed Updates en search for the KB. right click the kb and uninstall.
    Thursday, November 12, 2015 1:12 PM
  • "Panasonic Toughbook Model FZ-G1, Touchscreen, Windows 7 Pro (stand-alone, not domain members), after 11/10/15 Microsoft updates, presents screen with user icons, but when any user icon is selected, the icon screen returns without presenting a password entry screen. Safe mode, Safe mode with networking, Safe Mode command prompt all behave the same as above, presenting the icon screen.
    Restore from last known good configuration does nothing to resolve the issue."

    Disable the touchscreen.

    I have an Asus all in one so I had to go into the system setup (F2 for me during boot).

    The solution worked but I can't take credit for it, it was posted in a different site's thread. I thought I would pay it forward. Now to figure out how to uninstall this update.

    Good luck.


    I have a HP Compaq L2105tm touchscreen connected to a HP re5700 POS system, and I cannot figure out how to disable the touchscreen. Any ideas? 
    Thursday, November 12, 2015 1:13 PM
  • I have a few Windows 7 x64 computers with Office 2010 x32, removed kb3097877 and everything works fine now!
    Thursday, November 12, 2015 1:13 PM
  • I have also had identical problems with KB3097877 causing Publisher to crash on opening existing files.

    I have used WSUS to approve the update for removal but I won't know if it's successful until all my PC's have contacted the WSUS server over the next 24 hours or so.

    I hope MS come up with a fix to this one soon.

    Thursday, November 12, 2015 1:20 PM
  • How do you remove KB3097877 & KB3101746 ?
    Thursday, November 12, 2015 1:33 PM
  • Same issue on Windows 7 Pro x32 with Outlook 2010, uninstalled KB3097877 and issue appears to have been resolved.  Seems to have been only HTML based E-mails causing the issue initially.

    Having the same issue with Windows 7 Ultimate x64 and Outlook 2010, will update after uninstall and testing on that machine.

    Thursday, November 12, 2015 1:37 PM
  • In Windows 7: Control Panel, Programs and Features, click "View installed updates" on the left hand side, and you can independently search for KB3097877 & KB3101746 and remove them.

    I've found that simply removing KB3097877 will resolve the issue so it may not be necessary to remove the other patch.

    Thursday, November 12, 2015 1:49 PM
  • Removing both KB3097877 & KB3101746 resolved my problem as outlined.
    Thursday, November 12, 2015 2:04 PM
  • Microsoft has released a revised version of KB3097877.

    V2.0 (November 11, 2015): Bulletin revised to inform customers running Windows 7 that the 3097877 update has been re-released to address an issue that caused crashes for some customers when they viewed certain emails. Customers who previously installed update 3097877 should reinstall the update to correct this known issue. See Microsoft Knowledge Base Article 3097877 for more information. “

    https://technet.microsoft.com/library/security/MS15-115?f=255&MSPPError=-2147217396

    Thursday, November 12, 2015 2:05 PM
  • Thanks this discussion!!

    Uninstall KB3097877 works for me, I had trouble to open any .pptx file on Power Point 2010 with Win7-32bit OS.

    Thursday, November 12, 2015 2:08 PM
  • Why did microsoft not change the KB name?

    This is a nightmare. Because the update we rolled out today still has the effect that outlook 2010/2013 freezes.

    Thursday, November 12, 2015 2:09 PM
  • I am getting this error - also

    Faulting module name: ntdll.dll, version: 6.1.7601.19045, time stamp: 0x56258dbb

    Running Windows 7 32 bit - update done lat night users can't get into outlook once their mailbox has loaded.  The 2 I checked don't have either of these -  KB3097877 & KB3101746 .  What else should I bee looking for?

    Thursday, November 12, 2015 2:22 PM
  • Uninstalling KB3097877 only, fixed it for my offices. Running Win7 Pro 32 and 64 bit all with Office 2013 Pro installed.
    Thursday, November 12, 2015 2:23 PM
  • Windows 10 have identical issues as KB3105213 contains the MS15-115 fix or better said "fix" :)

    So this is confirmed, that all OSes with exception of Windows XP are affected.

    Removing KB3105213 made issue on Win10 go away.

    Bravo Microsoft and their QA....

    How did you remove KB 3105213, and does the problem return on reboot?

    Woody Leonhard, writer, curmudgeon, and card-carrying Windows Victim

    Thursday, November 12, 2015 2:26 PM
  • I have a number of customers (4)  reporting this same issue BUT their PC did NOT have KB3097877or KB3101746 installed.  They were updated by Windows Update on Nov11.  They are all Windows 7 Pro x64-bit machines.  I resolved the issue by doing a system restore to the restore point made before the Nov11 Windows Updates.

    andy

    Thursday, November 12, 2015 2:27 PM
  • Right click on start menu --> programs and features --> view installed updates --> find it and uninstall it.

    Problem gone after reboot. Update stopped on dissaproved on wsus.

    What will MS do for Win10 users?

    For the rest they re-issued KB what about Win10 CU? I really hope they re-issue it quickly.

    Thursday, November 12, 2015 2:41 PM
  • After the MS windows 7 updates on 11/11/15 Outlook crashed as soon as it opened and I could only run in safe mode.  Started looking at add-ins and then decided to just do a system restore prior to the updates and wait and see if others were having the same problem.  The restore put Outlook back into operation.  This morning I read this thread so I allowed the MS Window updates to run again and after doing the updates looked for the KB3097877 patch dated 11/12/15 and applied it and now everything is working again.
    Thursday, November 12, 2015 3:14 PM
  • It's important to note these updates are listed under Microsoft Windows, NOT Microsoft Office on the installed updates list. I looked and looked through the Microsoft Updates list for these for about an hour before I realized they aren't updates for Office.
    Thursday, November 12, 2015 3:24 PM
  • Andy,

    All of the Win7 PCs I updated on Tuesday had the crashing issue, and none of them showed 3097877 or 3101746 in Add/Remove, but a registry search showed they were in fact there and running the WUSA uninstall command (wusa /uninstall /quiet /kb:3097877, restart) uninstalled them, after which Outlook stopped crashing. Also, after running the uninstall, rerunning "Check for updates" once again showed 3097877 as available). Point being that, on my systems at least, 3097877 was in fact there even though it didn't show up in Add/Remove Programs.

    GaryK


    GaryK

    Thursday, November 12, 2015 3:29 PM
  • Thank you! I Outlook 2010 (Win 7 64 bit) was crashing whenever an email with pictures was received.  Uninstalling KB3097877 did indeed fix the problem.
    Thursday, November 12, 2015 3:44 PM
  • Registry entry resolved the issue for 5 workstations in my environment, thanks TV.
    Thursday, November 12, 2015 4:00 PM
  • Tuve el mismo problema, desinstalé kb3097877 y problema resuelto..
    Thursday, November 12, 2015 4:28 PM
  • I can concur that this also impacted Outlook 2016 on certain emails that were highly dependent on HTML photo downloads (in this case, Best Buy advertisements would cause Outlook to crash whenever an attempt was made to open the emails). Removing KB3097877 seems to have cured the problem.

    Russ Pittman

    Thursday, November 12, 2015 5:00 PM
  • Outlook 2013 kept crashing as well due to ntdll.dll crashing.  Removing KB3097877 fixed the issue for me.
    Thursday, November 12, 2015 5:12 PM
  • Microsoft, I luv u!

    To Microsoft.

    For 30 years u hv thought me to become an expert user.

    Altogether, of this 30 years being a Microsoft software user, I must have spent, accumulated, close to a full year in problem solving of Microsoft caused issues. Yes, yes, I know, I am a masochist.

    So, thank u, Microsoft. Thank you very much!

    I would have not known what to do with all this time anyway. Truly, u have given my life meaning!

    Yesterday was another one of these wonderful Microsoft days. After Outlook constantly crashed and I didn't yet find any clues as to KB3097877, I decided to reinstate the system to before the 11-11-15 updates. Which caused Windows 7 to a) fail reinstating to pre 11-11 update status b) fail booting at all c) let me work for hours to get my system to work again.

    Thank you, Microsoft, thank you so much!

    Thursday, November 12, 2015 5:15 PM
  • I began to experience crashes in Outlook and Excel starting 11/11.  Followed several false leads until I saw this thread and references to KBKB3097877.  I just uninstalled the update and am happy to report that the crash condition is fixed.
    Thursday, November 12, 2015 5:29 PM
  • I have not tested it extensively, but the new version, which I downloaded and installed on one sandbox machine, seems to have solved the problem.

    GaryK


    GaryK

    Thursday, November 12, 2015 5:32 PM
  • Confirmation: Installing the today's release of KB3097877 fixed my issue with Powerpoint (2010) appcrash. No need to uninstall, just run windows update again and install KB3097877 once more (since they released a fix fast, for once).
    Thursday, November 12, 2015 5:45 PM
  • Windows 7 Pro 64bit, Outlook 2010.  I do not have KB3097877, KB3105213 nor KB3101746 installed.  I've tried starting Outlook with the /resetnavpane switch.  Outlook is still crashing when dealing with HTML messages.

    Please advise.

    Thursday, November 12, 2015 5:55 PM
  • Only KB3097877 is the problem. Fixed the problem after uninstalling it. Running Outlook 2010 32-bit on Windows 7 Pro.
    Thursday, November 12, 2015 6:01 PM
  • I'm currently having the same problem - how long did it take in the end?
    Thursday, November 12, 2015 6:31 PM
  • Removing KB3097877 definitely fixes the issue. I have confirmed it on 5 different machines.
    • Proposed as answer by Jekum Thursday, November 12, 2015 6:38 PM
    Thursday, November 12, 2015 6:37 PM
  • Removing KB3097877 definitely fixes the issue. I have confirmed it on 5 different machines.
    There apparently a new version of this update already available. i had users with this problem today. I checked for new updates as I read this post, and by the time I found this KB as the problem, windows update was showing this same KB # as 'available', I checked the installed updates, and confirmed it was already installed, so rather than uninstall I installed the new one and all is good now...
    • Proposed as answer by MickBurke Thursday, November 12, 2015 6:40 PM
    • Edited by MickBurke Thursday, November 12, 2015 7:37 PM Misspelling.
    Thursday, November 12, 2015 6:40 PM
  • Yes. But I was doing a couple of things at once. If it takes properly it shouldn't take but a few moments.  I had to do a "(no, no)" and power off while in the "Please wait while Windows Updates" screen. Rebooted in Safe Mode. Installed my update first and rebooted to to make sure all was good. Then went back to uninstall KB3097877 and it went pretty quick.
    Thursday, November 12, 2015 6:47 PM
  • I began the reboot after uninstalling KB 3097877 20 minutes ago. It writes to disk very infrequently. It is still Preparing to Configure Windows.

    Peter

    Thursday, November 12, 2015 7:31 PM
  • Yes, it's now 35 minutes and still seems to be hanging and does not complete Preparing to Configure Windows. Peter

    Thursday, November 12, 2015 7:45 PM
  • Peter, I also did the reboot 30 minutes ago (Server 2008r2), it still seems to be busy on "preparing to configure".. i think we just Need some Patience :)
    Thursday, November 12, 2015 8:09 PM
  • Thank you. Perfect fix!
    Thursday, November 12, 2015 8:18 PM
  • Removal of KB 3097877 and then Configure Windows took just over one hour.
    Thursday, November 12, 2015 8:25 PM
  • FYI - I ran into this issue with Outlook 2010. Windows didn't have the KB update. I installed the KB3097877, reboot the computer and now its working.
    Thursday, November 12, 2015 8:45 PM
  • TrulyVexed, thanks much for the tip.

    My wife's Win 7 laptop with Outlook 2010 started showing the same problem around two days ago, 11/10/2015.  Opening a couple of HTML messages from well-known sources (Amazon order-confo and NYT news) were causing Outlook to crash. Most messages, HTML or not, were OK.  We didn't check explicitly, but she thinks it likely there were also links in many of the other messages that did *not* cause a crash.  So it may have something to do with the link target, or the way it's coded in the HTML.

    In at least one case the start of the message would show OK in the preview pane.  But when she scrolled it, as soon as the link-button scrolled into the preview pane, bye-bye Outlook.

    Removing the KB3097877 update seems to have fixed it.  I forgot to check what date that "update" was installed, but it was recent.  (On my Win 7 system, also Office 2010, it was installed early today, 11/12.  I don't know if that's the original patch or a revised version, as someone suggested.  (Is there a way to tell?)  I don't use Outlook so don't know if I have, or had, the problem.)

    Thursday, November 12, 2015 8:53 PM
  • Completion took 1 hour and 20 minutes on 2008R2, so don't panic :) Everything working again now...
    Thursday, November 12, 2015 9:14 PM
  • Thank you for this post.  I thought I was going crazy with email crashes.  I spent 8 hours on this yesterday.  I have now uninstalled KB3097877.  Unfortunately, before seeing this thread, I uninstalled Outlook 2013 and purchased Office 365 to see if that fixed the problem (it didn't).  I'm somewhat ticked off at Microsoft and don't feel like I should have to pay for something that was there mistake.
    Thursday, November 12, 2015 10:58 PM
  • Just replying to say Confirmed the cash on versions 2010, 2013, 2016 (32bit and 64bit) only removing that KB877 did the trick.
    Friday, November 13, 2015 2:56 AM
  • I believe this update also re-enabled the CTRL + ENTER keyboard shortcut option that would send emails. Previously I disabled this because sometimes I would inadvertently (and embarrassingly) send draft emails before they were finalized. I found this was re-enabled both at work and at home, so I suspect this was re-enabled via an Outlook Update. <o:p></o:p>

    <o:p> </o:p>

    More info on how to disable:
    http://ccm.net/faq/10709-outlook-2010-disable-the-ctrl-enter-keyboard-shortcut

    <o:p></o:p>

    <o:p></o:p>

    Friday, November 13, 2015 3:30 AM
  • Microsoft Update for Outlook 2010 issued 11/11/2015 crashes Outlook.  A "Critical Update" was issued 11/12/2015 that fixes the problem.  Although Microsoft does not admit guilt, their faulty update clearly caused the problem, and the critical update fixed it, although not specifically noted as a fix for the problem.  Anyone for full disclosure of the issue?  At least specify the update that needs to be applied to fix it.  A more professional way to inform the public is necessary. But first and foremost, do no harm!  The first update should have been more thoroughly tested.  How did this happen?  Heads should roll.
    Friday, November 13, 2015 5:41 AM
  • Microsoft Update for Outlook 2010 issued 11/11/2015 crashes Outlook.  A "Critical Update" was issued 11/12/2015 that fixes the problem.  Although Microsoft does not admit guilt, their faulty update clearly caused the problem, and the critical update fixed it, although not specifically noted as a fix for the problem.  Anyone for full disclosure of the issue?  At least specify the update that needs to be applied to fix it.  A more professional way to inform the public is necessary. But first and foremost, do no harm!  The first update should have been more thoroughly tested.  How did this happen?  Heads should roll.
    Friday, November 13, 2015 5:42 AM
  • Microsoft Update for Outlook 2010 issued 11/11/2015 crashes Outlook.  A "Critical Update" was issued 11/12/2015 that fixes the problem.  Although Microsoft does not admit guilt, their faulty update clearly caused the problem, and the critical update fixed it, although not specifically noted as a fix for the problem.  Anyone for full disclosure of the issue?  At least specify the update that needs to be applied to fix it.  A more professional way to inform the public is necessary. But first and foremost, do no harm!  The first update should have been more thoroughly tested.  How did this happen?  Heads should roll.
    Friday, November 13, 2015 5:45 AM
  • Outlook 2010 also crashes when right-clicking on any of the virtual business cards inside the "Contacts" window. Not sure if that problem is related to the new update as well, since I only use that function once in a while.

    Greetings from Germany.

    Friday, November 13, 2015 6:22 AM
  • Uninstalling KB3097877 fixed me, but remember to turn off automatic updates or when you reboot after uninstall, it will get installed right back!
    Friday, November 13, 2015 7:22 AM
  • Hi,

    We had the same issue where the MS Outlook crash when opening.  Is there any KB related with this issue, other then KB3097877 & KB3101746.  

    Greeting form Malaysia.


    m_nafiz

    Friday, November 13, 2015 7:22 AM
  • In my case it also made PowerPoint 2010 crush when using a background.

    Hope that MS will fix it very soon.

    Friday, November 13, 2015 8:10 AM
  • In my case it also made PowerPoint 2010 crush when using a background.

    Hope that MS will fix it very soon.

    HELLO?!

    DO YOU GUYS EVEN READ THIS THREAD?

    Microsoft has already fixed it. Re-run Windows Update and install the updated version of KB3097877.

    Windows 10 version: KB3105213 


    • Edited by smekfis Friday, November 13, 2015 8:19 AM
    • Proposed as answer by smekfis Friday, November 13, 2015 11:26 AM
    Friday, November 13, 2015 8:18 AM
  • In my case it also made PowerPoint 2010 crush when using a background.

    Hope that MS will fix it very soon.

    HELLO?!

    DO YOU GUYS EVEN READ THIS THREAD?

    Microsoft has already fixed it. Re-run Windows Update and install the updated version of KB3097877.

    Windows 10 version: KB3105213 

    Yeah , someone should mark another post as an ANSWER , because the current one is confusing the people reading the thread.
    Friday, November 13, 2015 10:49 AM
  • Deleting seems to have worked for me, too.  Windows 7 64, Outlook 2010.  Really annoying MS.  One step closer to going to a Mac,
    Friday, November 13, 2015 2:43 PM
  • The "new" patch does not fix the Outlook crashing issue.  No need to be condescending, this is a tech forum.

    I have tested this and confirmed that Outlook crashes with the initial KB3097877 patch, and it still crashes with the updated patch.

    I updated a set of user machines with the initial patch through WSUS, and then let WSUS push out the new patch. Verified dates on the patched files.  Result: Outlook crashes.

    I then took a set of user machines that had the patches staged, cleared the update cache, and let only the new patch install; verified dates on the patched files.  Result: Outlook crashes.

    So as of now, Fri 13 7:30am, the only solution is to remove (or not install) KB3097877.

    Friday, November 13, 2015 3:36 PM
  • Has anyone facing issues with .Net Framework after removing those 2 kbs? Just after removing both Kbs, Outllok works pretty fine, but during the day, I start getting the error below, can someone helps how to solve it?

    

    ee the end of this message for details on invoking

    just-in-time (JIT) debugging instead of this dialog box.

     

    ************** Exception Text **************

    System.Runtime.InteropServices.COMException (0x8004010F): Falha na operação tentada. Objeto não encontrado.

       at Microsoft.Office.Interop.Outlook.NameSpaceClass.GetDefaultFolder(OlDefaultFolders FolderType)

       at TeamViewerMeetingAddIn.AddIn.DoStartup()

       at TeamViewerMeetingAddIn.AddIn.CheckOnlineTimer(Object sender, EventArgs e)

       at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)

       at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

     

     

    ************** Loaded Assemblies **************

    mscorlib

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.18444 built by: FX451RTMGDR

        CodeBase: file:///C:/Windows/Microsoft.NET/Framework64/v4.0.30319/mscorlib.dll

    ----------------------------------------

    ManagedAggregator

        Assembly Version: 1.0.0.0

        Win32 Version: 1.0.0.0

        CodeBase: file:///C:/Program%20Files%20(x86)/TeamViewer/outlook/ManagedAggregator.DLL

    ----------------------------------------

    TeamViewerMeetingAddIn

        Assembly Version: 10.0.47484.0

        Win32 Version: 10.0.47484.0

        CodeBase: file:///C:/Program%20Files%20(x86)/TeamViewer/outlook/TeamViewerMeetingAddIn.DLL

    ----------------------------------------

    System.Windows.Forms

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.34251 built by: FX452RTMGDR

        CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll

    ----------------------------------------

    System.Drawing

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.34270 built by: FX452RTMGDR

        CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll

    ----------------------------------------

    System

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.34238 built by: FX452RTMGDR

        CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll

    ----------------------------------------

    Microsoft.Office.Interop.Outlook

        Assembly Version: 14.0.0.0

        Win32 Version: 14.0.4760.1000

        CodeBase: file:///C:/windows/assembly/GAC_MSIL/Microsoft.Office.Interop.Outlook/14.0.0.0__71e9bce111e9429c/Microsoft.Office.Interop.Outlook.dll

    ----------------------------------------

    office

        Assembly Version: 15.0.0.0

        Win32 Version: 15.0.4569.1506

        CodeBase: file:///C:/windows/assembly/GAC_MSIL/office/15.0.0.0__71e9bce111e9429c/office.dll

    ----------------------------------------

    System.Core

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.18408 built by: FX451RTMGREL

        CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll

    ----------------------------------------

    WindowsBase

        Assembly Version: 4.0.0.0

        Win32 Version: 4.0.30319.18408 built by: FX451RTMGREL

        CodeBase: file:///C:/windows/Microsoft.Net/assembly/GAC_MSIL/WindowsBase/v4.0_4.0.0.0__31bf3856ad364e35/WindowsBase.dll

    ----------------------------------------

     

    ************** JIT Debugging **************

    To enable just-in-time (JIT) debugging, the .config file for this

    application or computer (machine.config) must have the

    jitDebugging value set in the system.windows.forms section.

    The application must also be compiled with debugging

    enabled.

     

    For example:

     

    <configuration>

        <system.windows.forms jitDebugging="true" />

    </configuration>

     

    When JIT debugging is enabled, any unhandled exception

    will be sent to the JIT debugger registered on the computer

    rather than be handled by this dialog box.

     

    Friday, November 13, 2015 7:46 PM
  • Hi andrechasse,

    Could you tell me, if you are using TeamViewer Meeting Add-in for Outlook?

    Try next workaround:
    ---------------------------------

    Remove your Teamviewer addin from outlook:

    1. File > Options > Addins

    2. At the bottom, Manage Com Addins

    3. Remove teamviewer.



    Best Regards, Andrei ...
    Microsoft Certified Professional

    • Edited by SQx Friday, November 13, 2015 9:19 PM fixed
    Friday, November 13, 2015 9:16 PM
  • FYI-Also had this problem with MS365 2016 Win7 sp1 the APPCRASH was happening while I was using outlook. The instructions above to remove/uninstall the updates KB3101746 and KB3097877 did solve the issue however after the uninstall and during the required restart my system was frozen. It may help to remove these KBs one at a time and restart after each one separately.

    BTW I am very grateful this information was so readily available to help me troubleshoot my issue!

    • Edited by TJCarr Friday, November 13, 2015 9:19 PM
    Friday, November 13, 2015 9:18 PM
  • Anyone else having crashing problems with Excel and Word 2013 since solving the Outlook crash problems? just noticed today now these programs crash upon startup since the fix to correct the Outlook crashing.
    Saturday, November 14, 2015 3:30 AM
  • I have had three users complain today. Outlook crashes new composing new message. Others when opening emails I saw they all got this in their event viewer. Faulting application name: OUTLOOK.EXE, version: 15.0.4771.1000, time stamp: 0x561cc988 Faulting module name: ntdll.dll, version: 6.3.9600.18007, time stamp: 0x55c4bc8e Exception code: 0xc0000005 Fault offset: 0x0001df63 Faulting process id: 0x16c Faulting application start time: 0x01d11da1a6b9b563 Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: 11929ce7-8a27-11e5-82ac-448a5b858550 Faulting package full name: Faulting package-relative application ID: Could this issue be related to the patch mentioned in this post.
    Saturday, November 14, 2015 3:43 AM
  • I had the same issue with Outlook crashing when opening any email containing HTML... My Outlook is part of the Office 365 2016 subscription.. 

    I removed the one update as per this post and it was all OK again... This morning I have let Windows update do the update again using the new patch and it still seems OK.. What I did notice, and this may also be the cause of other peoples issues is that the first update showed as "failed" in Windows update, but it still let me uninstall the update.. the new one shows "successful" maybe that was the issue? 

    Saturday, November 14, 2015 9:41 AM
  • Uninstalling the Updates did not fix it for us.

    This did:

    https://support.microsoft.com/en-us/kb/3118497

    • Proposed as answer by chavaij1 Wednesday, November 18, 2015 9:44 AM
    Monday, November 16, 2015 9:25 AM
  • That's a good news ! I will try that right away... Three customers (total 60 users) who had automatic updates on, using Office 365 with exchange plan on their Windows 2012 R2 RDS have this problem for couple days now...

    Removing the KB mentioned in this topic did not help at all, hope this one does !

    Monday, November 16, 2015 11:29 AM
  • Hi Andrei, 

    I had remove teamviewer add-in and it appears to solve the issue, until now, Outlook is working fine!

    Thank you

    Monday, November 16, 2015 1:04 PM
  • I am seeing the same error on my end after the weekend. 11/13 Outlook was fine, updates were installed then I rebooted before leaving work. Here's the error:

    Faulting application name: OUTLOOK.EXE, version: 15.0.4420.1017, time stamp: 0x506734e2
    Faulting module name: ntdll.dll, version: 6.1.7601.19045, time stamp: 0x56258dbb
    Exception code: 0xc0000374
    Fault offset: 0x000c3f83
    Faulting process id: 0x64ec
    Faulting application start time: 0x01d1208a222cda56
    Faulting application path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 7009dfc6-8c7d-11e5-9364-2c44fd275930

    Take note that other programs may use the ntdll.dll file and this may cause issues with other programs not just MS Office.

    Here's a Viso error:

    Faulting application name: VISIO.EXE, version: 15.0.4569.1504, time stamp: 0x52c5ec0f
    Faulting module name: ntdll.dll, version: 6.1.7601.19045, time stamp: 0x56258dbb
    Exception code: 0xc0000374
    Fault offset: 0x000c3f83
    Faulting process id: 0x20dc
    Faulting application start time: 0x01d11e4f2539dd3f
    Faulting application path: C:\Program Files\Microsoft Office\Office15\VISIO.EXE
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 15d18f79-8a43-11e5-9364-2c44fd275930

    Here's a Citrix related error:

    Faulting application name: WFICA32.EXE, version: 13.4.400.9, time stamp: 0x546ee3da
    Faulting module name: ntdll.dll, version: 6.1.7601.19018, time stamp: 0x5609fdaf
    Exception code: 0xc0000005
    Fault offset: 0x00059f4f
    Faulting process id: 0x155c
    Faulting application start time: 0x01d1208f0f6fbd13
    Faulting application path: C:\PROGRA~1\Citrix\ICACLI~1\WFICA32.EXE
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 59a870b6-8c82-11e5-bd8e-2c41380c0242

    Same .dll file....

    Monday, November 16, 2015 5:43 PM
  • Same issue here, crashing with the new patch on a heap of Windows Server 2012 R2 Datacenter servers. I noticed that the re-release was to fix Windows 7 and Server 2008 R2. Hopefully they fix it for this OS too. Uninstalling the patch for the mean time.
    Wednesday, November 18, 2015 1:37 AM
  • This also fix the issue on my RDS 2012 R2 servers !

    https://support.microsoft.com/en-us/kb/3118497

    • Edited by chavaij1 Wednesday, November 18, 2015 9:46 AM
    Wednesday, November 18, 2015 9:45 AM
  • This also fix the issue on my RDS 2012 R2 servers !

    https://support.microsoft.com/en-us/kb/3118497

    Hello

    Been struggling with this issue on RDS 2012 R2 Server today.

    Was the solution to uninstall KB3101488 ?


    Thx /Tony

    Wednesday, November 18, 2015 1:51 PM
  • Thanks. This fixed it for our servers too.
    Friday, November 20, 2015 5:22 AM