Answered by:
Skype fo Business 2016 Crashing on Load
Question
-
Folks,
Experiencing issues loading Skype, was working fine until this morning. Not effecting any other users across the business. Working fine from a test machine.
Tried, reinstallation, repair, SFC, removing SIP, disabling video, audio devices.
Here's the log file. If a guru wouldn't mind having a look?
********************************************************************************
####### module=UccApi flavor=fre version=16.0.4266.1001 ######
####### branch=UNKNOWN architecture=X86 ######
************************************************************************************************************************
****************************************08/30/2016|10:52:46.805 A74:1BBC INFO :: Initialization flags (100)
08/30/2016|10:52:47.530 A74:2B90 INFO :: Function: CUccPlatform2::FlushMediaLogs
08/30/2016|10:52:47.530 A74:2B90 ERROR :: HRESULT API failed: 8007139f = hr
08/30/2016|10:52:48.304 A74:1BBC TRACE :: CUccMediaManagerEventAdapter::Initialize Start Initialize message handler(...)
08/30/2016|10:52:48.304 A74:1BBC TRACE :: CUccMediaManagerEventAdapter::Initialize End Initialize message handler(...)
08/30/2016|10:52:48.307 A74:1BBC INFO :: HID: UC certification string is UCQ11111000001001
08/30/2016|10:52:48.307 A74:1BBC INFO :: CHidManager::AddHidDevice - HID Device <HID\VID_095D&PID_9205&MI_03&COL01\8&2CED48F6&0&0000> was added to HidManager properties = 0xbf
08/30/2016|10:52:48.307 A74:1BBC INFO :: CHidManager::AddHidDevice - HID device <\\?\hid#vid_095d&pid_9205&mi_03&col02#8&2ced48f6&0&0001#{4d1e55b2-f16f-11cf-88cb-001111000030}> is not a telephony device
08/30/2016|10:52:48.307 A74:1BBC ERROR :: CHidManager::AddHidDevice - CreateFile(\\?\hid#vid_4168&pid_1004&mi_00#7&677dd3c&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}) failed with 0x80070005
08/30/2016|10:52:48.307 A74:1BBC ERROR :: CHidManager::EnumerateHidDevices - AddHidDevice failed 0x80070005
08/30/2016|10:52:48.307 A74:1BBC INFO :: CHidManager::AddHidDevice - HID device <\\?\hid#vid_095d&pid_9205&mi_03&col03#8&2ced48f6&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030}> is not a telephony device
08/30/2016|10:52:48.307 A74:1BBC INFO :: CHidManager::AddHidDevice - HID device <\\?\hid#tossyshid&col02#4&b2a0d9&0&0001#{4d1e55b2-f16f-11cf-88cb-001111000030}> is not a telephony device
08/30/2016|10:52:48.307 A74:1BBC INFO :: CHidManager::AddHidDevice - HID device <\\?\hid#tossyshid&col03#4&b2a0d9&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030}> is not a telephony device
08/30/2016|10:52:48.307 A74:1BBC INFO :: CHidManager::AddHidDevice - HID device <\\?\hid#vid_4168&pid_1004&mi_01#7&2a4f1afe&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}> is not a telephony device
08/30/2016|10:52:48.307 A74:1BBC INFO :: CHidManager::AddHidDevice - HID device <\\?\hid#tossyshid&col01#4&b2a0d9&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}> is not a telephony device
08/30/2016|10:52:48.307 A74:1BBC INFO :: MediaManager found 0 devices
08/30/2016|10:52:48.309 A74:1BBC ERROR :: CUccMediaDeviceManager::LoadCustomTelephonyDeviceCollection: HRESULT failed: 80070002 = hr. Audio capture
08/30/2016|10:52:48.309 A74:1BBC ERROR :: CUccMediaDeviceManager::LoadCustomTelephonyDeviceCollection: HRESULT failed: 80070002 = hr. Audio capture
08/30/2016|10:52:48.309 A74:1BBC WARN :: We did not find device based on Name and Moniker match. Let's try to find device based on only name match
08/30/2016|10:52:48.309 A74:1BBC INFO :: Function: CUccMediaDeviceManager::GetBoolProperty
08/30/2016|10:52:48.309 A74:1BBC TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
08/30/2016|10:52:48.309 A74:1BBC INFO :: Function: CUccMediaDeviceManager::GetBoolProperty
08/30/2016|10:52:48.309 A74:1BBC TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
08/30/2016|10:52:48.309 A74:1BBC INFO :: Function: CUccMediaDeviceManager::GetBoolProperty
08/30/2016|10:52:48.309 A74:1BBC TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
08/30/2016|10:52:48.309 A74:1BBC INFO :: Function: CUccMediaDeviceManager::GetBoolProperty
08/30/2016|10:52:48.309 A74:1BBC TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
08/30/2016|10:52:48.309 A74:1BBC INFO :: Function: CUccMediaDeviceManager::GetBoolProperty
08/30/2016|10:52:48.309 A74:1BBC TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
08/30/2016|10:52:48.309 A74:1BBC INFO :: Function: CUccMediaDeviceManager::GetBoolProperty
08/30/2016|10:52:48.309 A74:1BBC TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
08/30/2016|10:52:48.312 A74:1BBC TRACE :: SipStackGlobalInit - Doing WSAStatusup(1,1)
08/30/2016|10:52:48.312 A74:1BBC TRACE :: SipStackGlobalInit - WsaData fields: wsaVersion=1.1(0x101), wVersion=1.1(0x101), wHighVersion=2.2(0x202)
08/30/2016|10:52:48.312 A74:1BBC INFO :: ProxyMessageHandler::Initialize: ProxyMessageHandler Initialized
08/30/2016|10:52:48.312 A74:1BBC TRACE :: client[008F8F98] new sipStack[0EBE2E20]
08/30/2016|10:52:48.317 A74:1BBC INFO :: SIP_STACK::GetLocalIPAddresses - Skipping Adapter, Friendly Name = Wi-Fi, OperStatus = 2
08/30/2016|10:52:48.317 A74:1BBC INFO :: SIP_STACK::GetLocalIPAddresses - Skipping Adapter, Friendly Name = Local Area Connection* 2, OperStatus = 2
08/30/2016|10:52:48.317 A74:1BBC INFO :: SIP_STACK::GetLocalIPAddresses - Skipping Adapter, Friendly Name = Bluetooth Network Connection, OperStatus = 2
08/30/2016|10:52:48.317 A74:1BBC INFO :: SIP_STACK::GetLocalIPAddresses - Skipping Adapter, Friendly Name = Cellular, OperStatus = 2
08/30/2016|10:52:48.317 A74:1BBC INFO :: SIP_STACK::QueryPlatformAuthCaps ProtocolsFromPlatform=0x2f
08/30/2016|10:52:48.318 A74:1BBC WARN :: CUccPlatform::EnableTracing: tracing is already enabled
08/30/2016|10:52:48.373 A74:1BBC INFO :: Crop=2
08/30/2016|10:52:48.620 A74:2BBC INFO :: IMediaPlatformNotify::DevicePnpEvent(), DeviceAdded: 1, MediaDevice: 14695190, MediaType: 65536, MediaDirection 1, Description: Microphone (Realtek High Definition Audio)
08/30/2016|10:52:48.620 A74:2BBC INFO :: IMediaPlatformNotify::DevicePnpEvent(), DeviceAdded: 1, MediaDevice: 14695F58, MediaType: 65536, MediaDirection 1, Description: Polycom CX600 Microphone (2- Polycom CX600)
08/30/2016|10:52:48.620 A74:2BBC INFO :: IMediaPlatformNotify::DevicePnpEvent(), DeviceAdded: 1, MediaDevice: 14695A00, MediaType: 65536, MediaDirection 2, Description: Speakers (Realtek High Definition Audio)
08/30/2016|10:52:48.620 A74:2BBC INFO :: IMediaPlatformNotify::DevicePnpEvent(), DeviceAdded: 1, MediaDevice: 14695B68, MediaType: 65536, MediaDirection 2, Description: Polycom CX600 (2- Polycom CX600)
08/30/2016|10:52:48.636 A74:1BBC INFO :: Function: CUccAudioMediaDevice::InternalInitialize
08/30/2016|10:52:48.636 A74:1BBC ERROR :: HRESULT API failed: 80004005 = hr. ParsePidVidMi
08/30/2016|10:52:48.636 A74:1BBC INFO :: CUccAudioMediaDevice::InternalInitialize - DisplayName set to Realtek High Definition Audio
08/30/2016|10:52:48.669 A74:1BBC INFO :: CUccMediaDeviceManager::DeviceAdded - Device was added: id=247832288 name=[Microphone (Realtek High Definition Audio)]
08/30/2016|10:52:48.669 A74:1BBC INFO :: CUccMediaDeviceManager::UpdateTelDeviceAdded - Checking if PnpName \\?\HDAUDIO#FUNC_01&VEN_10EC&DEV_0269&SUBSYS_11790644&REV_1002#4&1422899c&0&0001#{0.0.1.00000000}.{5bfb34e9-0690-4915-a381-259e0e3c3cec}# has EndpointID or not
08/30/2016|10:52:48.669 A74:1BBC INFO :: CUccMediaDeviceManager::UpdateTelDeviceAdded - Found endpointID. PnpName without EndpointID is \\?\HDAUDIO#FUNC_01&VEN_10EC&DEV_0269&SUBSYS_11790644&REV_1002#4&1422899c&0&0001#
08/30/2016|10:52:48.669 A74:1BBC WARN :: We did not find device based on Name and Moniker match. Let's try to find device based on only name match
08/30/2016|10:52:48.669 A74:1BBC INFO :: CUccMediaDeviceManager::InitializeVolumeForDevice: Volume was not found for the new deviceid = Microphone (Realtek High Definition Audio) in registry, initialized default volume to 26214
08/30/2016|10:52:48.669 A74:1BBC INFO :: Function: CUccMediaDeviceManager::GetBoolProperty
08/30/2016|10:52:48.669 A74:1BBC TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
08/30/2016|10:52:48.669 A74:1BBC INFO :: Function: CUccMediaDeviceManager::GetBoolProperty
08/30/2016|10:52:48.669 A74:1BBC TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
08/30/2016|10:52:48.669 A74:1BBC INFO :: Function: CUccMediaDeviceManager::GetBoolProperty
08/30/2016|10:52:48.669 A74:1BBC TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
08/30/2016|10:52:48.669 A74:1BBC TRACE :: CUccMediaManagerEventAdapter::OnMediaPlatformEvent - Processed MPEMT_DevicePnpEvent for 9408900l.
08/30/2016|10:52:48.669 A74:1BBC TRACE :: CUccMediaManagerEventAdapter::OnMessage - Processed WM_MMGR_PLATFORM_EVENT.
08/30/2016|10:52:48.669 A74:1BBC INFO :: CUccAudioMediaDevice::InternalInitialize - DisplayName set to 2- Polycom CX600
08/30/2016|10:52:48.682 A74:1BBC INFO :: CUccMediaDeviceManager::DeviceAdded - Device was added: id=343307744 name=[Polycom CX600 Microphone (2- Polycom CX600)]
08/30/2016|10:52:48.682 A74:1BBC INFO :: CUccMediaDeviceManager::UpdateTelDeviceAdded - Checking if PnpName \\?\USB#VID_095D&PID_9205&MI_00#7&9b4ad8e&0&0000#{0.0.1.00000000}.{a3bbf061-6eb8-47e4-b77f-c2d45d35419f}# has EndpointID or not
08/30/2016|10:52:48.682 A74:1BBC INFO :: CUccMediaDeviceManager::UpdateTelDeviceAdded - Found endpointID. PnpName without EndpointID is \\?\USB#VID_095D&PID_9205&MI_00#7&9b4ad8e&0&0000#
08/30/2016|10:52:48.684 A74:1BBC WARN :: We did not find device based on Name and Moniker match. Let's try to find device based on only name match
08/30/2016|10:52:48.684 A74:1BBC INFO :: CUccMediaDeviceManager::InitializeVolumeForDevice: Volume was not found for the new deviceid = Polycom CX600 Microphone (2- Polycom CX600) in registry, initialized default volume to 26214
08/30/2016|10:52:48.684 A74:1BBC INFO :: Function: CUccMediaDeviceManager::GetBoolProperty
08/30/2016|10:52:48.684 A74:1BBC TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
08/30/2016|10:52:48.684 A74:1BBC INFO :: Function: CUccMediaDeviceManager::GetBoolProperty
08/30/2016|10:52:48.684 A74:1BBC TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
08/30/2016|10:52:48.684 A74:1BBC INFO :: Function: CUccMediaDeviceManager::GetBoolProperty
08/30/2016|10:52:48.684 A74:1BBC TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
08/30/2016|10:52:48.684 A74:1BBC TRACE :: CUccMediaManagerEventAdapter::OnMediaPlatformEvent - Processed MPEMT_DevicePnpEvent for 9408900l.
08/30/2016|10:52:48.684 A74:1BBC TRACE :: CUccMediaManagerEventAdapter::OnMessage - Processed WM_MMGR_PLATFORM_EVENT.
08/30/2016|10:52:48.685 A74:1BBC INFO :: Function: CUccAudioMediaDevice::InternalInitialize
08/30/2016|10:52:48.685 A74:1BBC ERROR :: HRESULT API failed: 80004005 = hr. ParsePidVidMi
08/30/2016|10:52:48.685 A74:1BBC INFO :: CUccAudioMediaDevice::InternalInitialize - DisplayName set to Realtek High Definition Audio
08/30/2016|10:52:48.706 A74:1BBC INFO :: CUccMediaDeviceManager::DeviceAdded - Device was added: id=179190472 name=[Speakers (Realtek High Definition Audio)]
08/30/2016|10:52:48.706 A74:1BBC INFO :: CUccMediaDeviceManager::UpdateTelDeviceAdded - Checking if PnpName \\?\HDAUDIO#FUNC_01&VEN_10EC&DEV_0269&SUBSYS_11790644&REV_1002#4&1422899c&0&0001#{0.0.0.00000000}.{00ba2900-ce6c-48f9-b2e0-b53eac2f0ec7}# has EndpointID or not
08/30/2016|10:52:48.706 A74:1BBC INFO :: CUccMediaDeviceManager::UpdateTelDeviceAdded - Found endpointID. PnpName without EndpointID is \\?\HDAUDIO#FUNC_01&VEN_10EC&DEV_0269&SUBSYS_11790644&REV_1002#4&1422899c&0&0001#
08/30/2016|10:52:48.706 A74:1BBC WARN :: We did not find device based on Name and Moniker match. Let's try to find device based on only name match
08/30/2016|10:52:48.707 A74:1BBC INFO :: CUccMediaDeviceManager::FireTelephonyDeviceCollectionChanged - Telephony device was added type=0x8 name=<[Microphone (Realtek High Definition Audio)], [Speakers (Realtek High Definition Audio)]>
08/30/2016|10:52:48.707 A74:1BBC INFO :: CUccMediaDeviceManager::InitializeVolumeForDevice: Volume was not found for the new deviceid = Speakers (Realtek High Definition Audio) in registry, initialized default volume to 26214
08/30/2016|10:52:48.707 A74:1BBC INFO :: CUccMediaDeviceManager::InitializeVolumeForDevice: Volume was not found for the new deviceid = Speakers (Realtek High Definition Audio) in registry, initialized default volume to 26214
08/30/2016|10:52:48.707 A74:1BBC INFO :: Function: CUccMediaDeviceManager::GetBoolProperty
08/30/2016|10:52:48.707 A74:1BBC TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
08/30/2016|10:52:48.707 A74:1BBC INFO :: Function: CUccMediaDeviceManager::GetBoolProperty
08/30/2016|10:52:48.707 A74:1BBC TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
08/30/2016|10:52:48.707 A74:1BBC INFO :: Function: CUccMediaDeviceManager::GetBoolProperty
08/30/2016|10:52:48.707 A74:1BBC TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
08/30/2016|10:52:48.707 A74:1BBC INFO :: Function: CUccMediaDeviceManager::GetBoolProperty
08/30/2016|10:52:48.707 A74:1BBC TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
08/30/2016|10:52:48.707 A74:1BBC INFO :: Function: CUccMediaDeviceManager::GetBoolProperty
08/30/2016|10:52:48.707 A74:1BBC TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
08/30/2016|10:52:48.707 A74:1BBC INFO :: CUccMediaDeviceManager::FireDeviceChanged - Default device changed to <Microphone (Realtek High Definition Audio)> for category=2 media=1 direction=1 reason=2
08/30/2016|10:52:48.707 A74:1BBC INFO :: CUccMediaDeviceManager::FireDeviceChanged - Selected device changed to <Microphone (Realtek High Definition Audio)> for category=2 media=1 direction=1 reason=2
08/30/2016|10:52:48.707 A74:1BBC INFO :: CUccMediaDeviceManager::FireDeviceChanged - Default device changed to <Speakers (Realtek High Definition Audio)> for category=2 media=1 direction=2 reason=2
08/30/2016|10:52:48.707 A74:1BBC INFO :: CUccMediaDeviceManager::FireDeviceChanged - Selected device changed to <Speakers (Realtek High Definition Audio)> for category=2 media=1 direction=2 reason=2
08/30/2016|10:52:48.707 A74:1BBC INFO :: CUccMediaDeviceManager::FireTelephonyDeviceChanged - Default telephony device changed to type=0x8 name=<[Microphone (Realtek High Definition Audio)], [Speakers (Realtek High Definition Audio)]>
08/30/2016|10:52:48.707 A74:1BBC INFO :: CUccMediaDeviceManager::FireTelephonyDeviceChanged - Selected telephony device changed to type=0x8 name=<[Microphone (Realtek High Definition Audio)], [Speakers (Realtek High Definition Audio)]>
08/30/2016|10:52:48.707 A74:1BBC INFO :: CUccMediaDeviceManager::FireDeviceChanged - Default device changed to <Speakers (Realtek High Definition Audio)> for category=3 media=1 direction=2 reason=2
08/30/2016|10:52:48.707 A74:1BBC INFO :: CUccMediaDeviceManager::FireDeviceChanged - Selected device changed to <Speakers (Realtek High Definition Audio)> for category=3 media=1 direction=2 reason=2
08/30/2016|10:52:48.707 A74:1BBC TRACE :: CUccMediaManagerEventAdapter::OnMediaPlatformEvent - Processed MPEMT_DevicePnpEvent for 9408900l.
08/30/2016|10:52:48.707 A74:1BBC TRACE :: CUccMediaManagerEventAdapter::OnMessage - Processed WM_MMGR_PLATFORM_EVENT.
08/30/2016|10:52:48.707 A74:1BBC INFO :: CUccAudioMediaDevice::InternalInitialize - DisplayName set to 2- Polycom CX600
08/30/2016|10:52:48.720 A74:1BBC INFO :: CUccMediaDeviceManager::DeviceAdded - Device was added: id=247987776 name=[Polycom CX600 (2- Polycom CX600)]
08/30/2016|10:52:48.720 A74:1BBC INFO :: CUccMediaDeviceManager::UpdateTelDeviceAdded - Checking if PnpName \\?\USB#VID_095D&PID_9205&MI_00#7&9b4ad8e&0&0000#{0.0.0.00000000}.{b91f8c9c-9c48-49ca-86a4-052e1fea7df9}# has EndpointID or not
08/30/2016|10:52:48.720 A74:1BBC INFO :: CUccMediaDeviceManager::UpdateTelDeviceAdded - Found endpointID. PnpName without EndpointID is \\?\USB#VID_095D&PID_9205&MI_00#7&9b4ad8e&0&0000#
08/30/2016|10:52:48.724 A74:1BBC INFO :: Found complementary device Polycom CX600 Microphone (2- Polycom CX600) for device Polycom CX600 (2- Polycom CX600) based on DisplayName 2- Polycom CX600 matching with DisplayName 2- Polycom CX600
08/30/2016|10:52:48.724 A74:1BBC INFO :: Hid device (HID\VID_095D&PID_9205&MI_03&COL01\8&2CED48F6&0&0000) properties = 0xbf
08/30/2016|10:52:48.724 A74:1BBC INFO :: CUccMediaDeviceManager::FireTelephonyDeviceCollectionChanged - Telephony device was added type=0x1 name=<[Polycom CX600 Microphone (2- Polycom CX600)], [Polycom CX600 (2- Polycom CX600)]>
08/30/2016|10:52:48.724 A74:1BBC WARN :: We did not find device based on Name and Moniker match. Let's try to find device based on only name match
08/30/2016|10:52:48.724 A74:1BBC INFO :: CUccMediaDeviceManager::InitializeVolumeForDevice: Volume was not found for the new deviceid = Polycom CX600 (2- Polycom CX600) in registry, initialized default volume to 26214
08/30/2016|10:52:48.724 A74:1BBC INFO :: CUccMediaDeviceManager::InitializeVolumeForDevice: Volume was not found for the new deviceid = Polycom CX600 (2- Polycom CX600) in registry, initialized default volume to 26214
08/30/2016|10:52:48.724 A74:1BBC INFO :: Function: CUccMediaDeviceManager::GetBoolProperty
08/30/2016|10:52:48.724 A74:1BBC TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
08/30/2016|10:52:48.724 A74:1BBC INFO :: Function: CUccMediaDeviceManager::GetBoolProperty
08/30/2016|10:52:48.724 A74:1BBC TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
08/30/2016|10:52:48.724 A74:1BBC INFO :: Function: CUccMediaDeviceManager::GetBoolProperty
08/30/2016|10:52:48.724 A74:1BBC TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
08/30/2016|10:52:48.724 A74:1BBC INFO :: Function: CUccMediaDeviceManager::GetBoolProperty
08/30/2016|10:52:48.724 A74:1BBC TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
08/30/2016|10:52:48.724 A74:1BBC INFO :: Function: CUccMediaDeviceManager::GetBoolProperty
08/30/2016|10:52:48.724 A74:1BBC TRACE :: Condition failed with 80ee0058: 'spProperty.IsValid()'
08/30/2016|10:52:48.724 A74:1BBC INFO :: CUccMediaDeviceManager::FireDeviceChanged - Default device changed to <Polycom CX600 Microphone (2- Polycom CX600)> for category=1 media=1 direction=1 reason=2
08/30/2016|10:52:48.724 A74:1BBC INFO :: CUccMediaDeviceManager::FireDeviceChanged - Selected device changed to <Polycom CX600 Microphone (2- Polycom CX600)> for category=1 media=1 direction=1 reason=2
08/30/2016|10:52:48.724 A74:1BBC INFO :: CUccMediaDeviceManager::FireDeviceChanged - Default device changed to <Polycom CX600 (2- Polycom CX600)> for category=1 media=1 direction=2 reason=2
08/30/2016|10:52:48.724 A74:1BBC INFO :: CUccMediaDeviceManager::FireDeviceChanged - Selected device changed to <Polycom CX600 (2- Polycom CX600)> for category=1 media=1 direction=2 reason=2
08/30/2016|10:52:48.724 A74:1BBC INFO :: CUccMediaDeviceManager::FireDeviceChanged - Default device changed to <Polycom CX600 Microphone (2- Polycom CX600)> for category=2 media=1 direction=1 reason=2
08/30/2016|10:52:48.724 A74:1BBC INFO :: CUccMediaDeviceManager::FireDeviceChanged - Selected device changed to <Polycom CX600 Microphone (2- Polycom CX600)> for category=2 media=1 direction=1 reason=2
08/30/2016|10:52:48.724 A74:1BBC INFO :: CUccMediaDeviceManager::FireDeviceChanged - Default device changed to <Polycom CX600 (2- Polycom CX600)> for category=2 media=1 direction=2 reason=2
08/30/2016|10:52:48.724 A74:1BBC INFO :: CUccMediaDeviceManager::FireDeviceChanged - Selected device changed to <Polycom CX600 (2- Polycom CX600)> for category=2 media=1 direction=2 reason=2
08/30/2016|10:52:48.724 A74:1BBC INFO :: CUccMediaDeviceManager::FireTelephonyDeviceChanged - Default telephony device changed to type=0x1 name=<[Polycom CX600 Microphone (2- Polycom CX600)], [Polycom CX600 (2- Polycom CX600)]>
08/30/2016|10:52:48.724 A74:1BBC INFO :: CUccMediaDeviceManager::FireTelephonyDeviceChanged - Selected telephony device changed to type=0x1 name=<[Polycom CX600 Microphone (2- Polycom CX600)], [Polycom CX600 (2- Polycom CX600)]>
08/30/2016|10:52:48.724 A74:1BBC TRACE :: CUccMediaManagerEventAdapter::OnMediaPlatformEvent - Processed MPEMT_DevicePnpEvent for 9408900l.
08/30/2016|10:52:48.724 A74:1BBC TRACE :: CUccMediaManagerEventAdapter::OnMessage - Processed WM_MMGR_PLATFORM_EVENT.
08/30/2016|10:52:48.870 A74:1BBC INFO :: CUccServerEndpoint::Initialize - Using the compression Setting from Regkey(Default is UCCSCS_ALWAYS_ENABLED): 1
08/30/2016|10:52:48.870 A74:1BBC INFO :: CUccServerEndpoint::Initialize - This endpoint is sharing presentity data.
08/30/2016|10:52:48.870 A74:1BBC INFO :: CUccEndpoint::put_TelephonyTypewrite - Set TTY enabled to false
08/30/2016|10:52:48.871 A74:1BBC INFO :: UCCP:ClientAllowedAuthProts0x1000c
08/30/2016|10:52:48.871 A74:1BBC INFO :: CUccServerSignalingSettings::put_AllowedHttpProxyAuthenticationModes set auth modes 0x3f
08/30/2016|10:52:48.871 A74:1BBC INFO :: CUccDnsResolverManager::Start MR-INFO - [14848B38] DNS resolver manager started
08/30/2016|10:52:48.871 A74:1BBC INFO :: UCCP:NegotiatedAuthProt0x0
08/30/2016|10:52:48.871 A74:1BBC INFO :: UCCP:ServerAuthProts0x0
08/30/2016|10:52:48.871 A74:1BBC INFO :: CUccPrincipalServerEndpoint::GetSipProviderProfile - Found no http proxy creds
08/30/2016|10:52:48.871 A74:1BBC INFO :: SIP_ENDPOINT::SetSipAuthBroker (14849568) _IUccSipAuthBroker(0x00000000)
08/30/2016|10:52:48.872 A74:1BBC INFO :: UCCP:ServerAuthProts0x0
08/30/2016|10:52:48.872 A74:1BBC INFO :: SIP_AUTH(14849bbc) PrepareAuth at state: 0
08/30/2016|10:52:48.872 A74:1BBC INFO :: SIP_REGISTER:State (0) => (1)
08/30/2016|10:52:48.872 A74:1BBC INFO :: Outgoing 14850940-<sip:jlocke@jhg.com.au>, local=(null)
08/30/2016|10:52:48.872 A74:1BBC TRACE :: SIP_MSG_PROCESSOR::ResolveSipUrlAndSetRequestDestination no open connection for pszDest lyncfevic01.jhg.com.au:5061
08/30/2016|10:52:48.872 A74:1BBC INFO :: Function: StringToSockAddress
08/30/2016|10:52:48.872 A74:1BBC ERROR :: HRESULT failed: 80072726 = HRESULT_FROM_WIN32(::ShimWSAGetLastError()) . Failed to convert string IP to SOCKADDR
08/30/2016|10:52:48.872 A74:1BBC INFO :: Created Async workitem 148553D4, txn timeout 0, time sensitive 0, txn (00000000)
08/30/2016|10:52:48.872 A74:1BBC INFO :: Out trxn corr-id (147E3DD0)
08/30/2016|10:52:48.872 A74:1BBC INFO :: SIP_MSG_PROCESSOR::ShimGetLocalConnectionAddrSubnet get loca IP address returned NULL
08/30/2016|10:52:48.872 A74:1BBC INFO :: SIP_MSG_PROCESSOR::GetSubnetHeader Invalid subnet -1
08/30/2016|10:52:48.872 A74:2034 INFO :: Function: StringToSockAddress
08/30/2016|10:52:48.872 A74:2034 ERROR :: HRESULT failed: 80072726 = HRESULT_FROM_WIN32(::ShimWSAGetLastError()) . Failed to convert string IP to SOCKADDR
08/30/2016|10:52:48.872 A74:1BBC INFO :: REGISTER_CONTEXT(14850940) SetAndNotify Recv(4) at State (0)
08/30/2016|10:52:48.872 A74:1BBC INFO :: REGISTER_CONTEXT:State (0) => (4)
08/30/2016|10:52:48.882 A74:1BBC TRACE :: SIP_MSG_PROCESSOR::OnDnsResolutionComplete[14850940] Entered host lyncfevic01.jhg.com.au
08/30/2016|10:52:48.882 A74:1BBC TRACE :: SIP_MSG_PROCESSOR::OnDnsResolutionComplete get DNS result server: lyncfevic01.jhg.com.au IP: 10.30.104.15:5061
08/30/2016|10:52:48.882 A74:1BBC INFO :: Use proxy server cache:1
08/30/2016|10:52:48.882 A74:1BBC INFO :: Remote Addr: 10.30.104.15
08/30/2016|10:52:48.882 A74:1BBC INFO :: Verification Flags: 1
08/30/2016|10:52:48.882 A74:1BBC INFO :: Interface Index: 5
08/30/2016|10:52:48.882 A74:1BBC INFO :: Interface Type: 0
08/30/2016|10:52:48.883 A74:1BBC INFO :: GetAdaptersAddresses Succeeded.
08/30/2016|10:52:48.883 A74:1BBC INFO :: Identified local Ipv4 address: 10.135.1.113
08/30/2016|10:52:48.883 A74:1BBC INFO :: Found local routable Ipv4 address for SIP proxy server from proxy address list
08/30/2016|10:52:48.883 A74:1BBC INFO :: SockMgr: Create New Connection:DestName:(lyncfevic01.jhg.com.au)DestPort:(5061)Transport:(2)httpTunnel:(0)TLS RemotePrincipalName:(lyncfevic01.jhg.com.au)
08/30/2016|10:52:48.883 A74:1BBC TRACE :: DestAddr :10.30.104.15:506108/30/2016|10:52:48.883 A74:1BBC TRACE :: CSIPTransportLayer::CSIPTransportLayer - [0x14859E48]
08/30/2016|10:52:48.883 A74:1BBC TRACE :: CSIPTransportLayerNotify::CSIPTransportLayerNotify - [0x14859E50]
08/30/2016|10:52:48.883 A74:1BBC TRACE :: SSIPTransportContext::SSIPTransportContext - [0x14859E80]
08/30/2016|10:52:48.883 A74:1BBC TRACE :: SSIPTransportContext::SSIPTransportContext - [0x004FEE10]
08/30/2016|10:52:48.883 A74:1BBC ERROR :: CSIPClientConnection::AttachLyntrix no instance of CLyntrixClient
08/30/2016|10:52:48.883 A74:1BBC ERROR :: CSIPClientConnection::Initialize AttachLyntrix failed hr=80004005
08/30/2016|10:52:48.883 A74:1BBC TRACE :: CSIPTransportLayer::CSIPTransportLayer - [0x145DAFF8]
08/30/2016|10:52:48.883 A74:1BBC TRACE :: CSIPTransportLayerNotify::CSIPTransportLayerNotify - [0x145DB000]
08/30/2016|10:52:48.883 A74:1BBC TRACE :: CSIPAsyncSocket::CSIPAsyncSocket - [0x145DAFF8]
08/30/2016|10:52:48.883 A74:1BBC TRACE :: CSIPAsyncSocket::Initialize - [0x145DAFF8]
08/30/2016|10:52:48.883 A74:1BBC TRACE :: CSIPTransportLayer::CSIPTransportLayer - [0x14642230]
08/30/2016|10:52:48.884 A74:1BBC TRACE :: CSIPTransportLayerNotify::CSIPTransportLayerNotify - [0x14642238]
08/30/2016|10:52:48.884 A74:1BBC TRACE :: CSIPTransportLayerSecurity::CSIPTransportLayerSecurity - [0x14642230]
08/30/2016|10:52:48.884 A74:1BBC TRACE :: CSIPTransportLayer::CSIPTransportLayer - [0x14644BB8]
08/30/2016|10:52:48.884 A74:1BBC TRACE :: CSIPTransportLayerNotify::CSIPTransportLayerNotify - [0x14644BC0]
08/30/2016|10:52:48.884 A74:1BBC TRACE :: CSIPCompression::CSIPCompression - [0x14644BB8]
08/30/2016|10:52:48.884 A74:1BBC INFO :: CSIPCompressor::Initialize - Compression setting 1, threshold 128000, timeout 5000
08/30/2016|10:52:48.884 A74:1BBC TRACE :: CSIPTransportLayerNotify::CSIPTransportLayerNotify - [0x1480BAD0]
08/30/2016|10:52:48.884 A74:1BBC TRACE :: CSIPMessageCollator::CSIPMessageCollator - [0x1480BAD0]
08/30/2016|10:52:48.885 A74:1BBC INFO :: CAsyncSocketWin32::Connect 1459B2E8 connecting(async) window 00040D0E socket:21e8 DestAddr:10.30.104.15:5061
08/30/2016|10:52:48.885 A74:1BBC ERROR :: CSIPAsyncSocket::Connect: HRESULT API failed: 80072733 = hr
08/30/2016|10:52:48.885 A74:1BBC TRACE :: SSIPTransportContext::~SSIPTransportContext - [0x004FEE10]
08/30/2016|10:52:48.885 A74:1BBC INFO :: deleting Async workitem 148553D4
08/30/2016|10:52:48.932 A74:1BBC TRACE :: CSIPAsyncSocket::SetLocalAddr - [0x145DAFF8]
08/30/2016|10:52:48.932 A74:1BBC TRACE :: CSIPAsyncSocket::SetRemoteAddr - [0x145DAFF8]
08/30/2016|10:52:48.932 A74:1BBC TRACE :: CSIPAsyncSocket::SetNetworkId - [0x145DAFF8]
08/30/2016|10:52:48.932 A74:1BBC TRACE :: CSIPAsyncSocket::SetLocalIPv4AddressAndSubnet - [0x145DAFF8]
08/30/2016|10:52:48.932 A74:1BBC INFO :: Created Async workitem 0EC951B8, txn timeout 0, time sensitive 0, txn (00000000)
08/30/2016|10:52:48.932 A74:1BBC TRACE :: Async work item posted for TLS negotiation: this 14642230
08/30/2016|10:52:48.932 A74:1BBC TRACE :: CSIPAsyncSocket::Send this 145DAFF8, sending pbSendBuf 147DC5C8, dwSendBufSize = 203
08/30/2016|10:52:48.932 A74:1BBC TRACE :: CSIPAsyncSocket::SendHelper - [0x145DAFF8]
08/30/2016|10:52:48.932 A74:1BBC TRACE :: CAsyncSocketWin32::Send this 1459B2E8, pbSendBuf 147DC5C8, dwSendBufSize = 203, dwBytesSent = 203
08/30/2016|10:52:48.932 A74:1BBC INFO :: deleting Async workitem 0EC951B8
08/30/2016|10:52:48.982 A74:1BBC TRACE :: CSIPTransportLayerNotify::OnRecv - [0x145DB000]
08/30/2016|10:52:48.982 A74:1BBC INFO :: Created Async workitem 0EC951B8, txn timeout 0, time sensitive 0, txn (00000000)
08/30/2016|10:52:48.982 A74:1BBC TRACE :: Async work item posted for TLS negotiation: this 14642230
08/30/2016|10:52:48.982 A74:1BBC TRACE :: CSIPTransportLayerNotify::OnRecv - [0x145DB000]
08/30/2016|10:52:48.982 A74:1BBC TRACE :: CSIPTransportLayerSecurity::StartTlsNegotiationWorkitem TLS negotiation is in progress. Do not start another workitem, this 14642230
08/30/2016|10:52:48.982 A74:1BBC INFO :: Created Async workitem 0A950240, txn timeout 0, time sensitive 0, txn (00000000)
08/30/2016|10:52:48.982 A74:1BBC TRACE :: Async work item posted for TLS negotiation: this 14642230
08/30/2016|10:52:48.982 A74:1BBC INFO :: deleting Async workitem 0EC951B8
08/30/2016|10:52:48.983 A74:1BBC INFO :: deleting Async workitem 0A950240
08/30/2016|10:52:49.029 A74:1BBC TRACE :: CSIPTransportLayerNotify::OnRecv - [0x145DB000]
08/30/2016|10:52:49.029 A74:1BBC INFO :: Created Async workitem 00813DB0, txn timeout 0, time sensitive 0, txn (00000000)
08/30/2016|10:52:49.029 A74:1BBC TRACE :: Async work item posted for TLS negotiation: this 14642230
08/30/2016|10:52:49.032 A74:1BBC TRACE :: CSIPAsyncSocket::Send this 145DAFF8, sending pbSendBuf 14687308, dwSendBufSize = 189
08/30/2016|10:52:49.032 A74:1BBC TRACE :: CSIPAsyncSocket::SendHelper - [0x145DAFF8]
08/30/2016|10:52:49.032 A74:1BBC TRACE :: CAsyncSocketWin32::Send this 1459B2E8, pbSendBuf 14687308, dwSendBufSize = 189, dwBytesSent = 189
08/30/2016|10:52:49.032 A74:1BBC INFO :: deleting Async workitem 00813DB0
08/30/2016|10:52:49.081 A74:1BBC TRACE :: CSIPTransportLayerNotify::OnRecv - [0x145DB000]
08/30/2016|10:52:49.081 A74:1BBC INFO :: Created Async workitem 00813DB0, txn timeout 0, time sensitive 0, txn (00000000)
08/30/2016|10:52:49.081 A74:1BBC TRACE :: Async work item posted for TLS negotiation: this 14642230
08/30/2016|10:52:49.081 A74:2034 TRACE :: SECURE_SOCKET: security negotiation has completed successfully
08/30/2016|10:52:49.082 A74:2034 TRACE :: SECURE_SOCKET: stream sizes: header 21 trailer 64 max message 16384 buffers 4 block size 16
08/30/2016|10:52:49.082 A74:1BBC INFO :: CSIPTransportLayerSecurity::OnTlsNegotiationComplete (14642230) successful. Raising OnConnect with S_OK
08/30/2016|10:52:49.082 A74:1BBC INFO :: CSIPCompressor::StartCompressionNegotiation - Link test not yet performed, checking compression settings configured by core
08/30/2016|10:52:49.082 A74:1BBC INFO :: CSIPCompressor::StartCompressionNegotiation - Compression requested - beginning negotiation.
08/30/2016|10:52:49.082 A74:1BBC INFO :: Sending Packet - 10.30.104.15:5061 (From Local Address: 10.135.1.113:56645) 354 bytes:
08/30/2016|10:52:49.082 A74:1BBC INFO :: NEGOTIATE sip:10.30.104.15:5061 SIP/2.0Via: SIP/2.0/TLS 10.135.1.113:56645
CSeq: 1 NEGOTIATE
Call-ID: 59992c2fe6994bcb92e8e15f005c8505
From: <sip:10.135.1.113:56645>;tag=be326bfe7025475594eb478347bdecec
To: <sip:10.30.104.15:5061>
Require: ms-compression
ms-negotiate-data: LZ77-8K
Supported: NewNegotiate
Max-Forwards: 0
Content-Length: 0
Tuesday, August 30, 2016 3:04 AM
Answers
-
The fix.
Fire up regedit and delete the below registry key:
Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office
Delete the folder %USERPROFILE%\AppData\Local\Microsoft\Office
Thursday, September 1, 2016 8:46 AM
All replies
-
Hi J.Locke,
Welcome to post in our forum.
Since any other users in your environment didn’t have the issue, so the SFB server side should be fine.
In my opinion, you could try to delete SFB cache files and test if the issue persists.
%userprofile%\AppData\Local\Microsoft\Office\16.0\Lync\sip_UserName@Domain.com
You could try to also perform a clean boot on your computer and test again.
https://support.microsoft.com/en-us/kb/929135
Moreover, make sure your SFB client with the latest update.
Hope the information helpful to you.
Alice Wang
TechNet Community Support
Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.- Proposed as answer by Alice-Wang Thursday, September 1, 2016 8:50 AM
Wednesday, August 31, 2016 2:10 AM -
Hi Alice, thanks for your response.
We suspect it's an issue with SSO. It's effecting a small group of users who have been migrated to Office 365.
I'll post again to confirm.
Jamie
Wednesday, August 31, 2016 3:58 AM -
The fix.
Fire up regedit and delete the below registry key:
Computer\HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office
Delete the folder %USERPROFILE%\AppData\Local\Microsoft\Office
Thursday, September 1, 2016 8:46 AM -
The fix.
Fire up regedit and delete the below registry key:
Delete the folder %USERPROFILE%\AppData\Local\Microsoft\Office
Can you provide the actual registry path?
Tuesday, September 6, 2016 2:29 PM
