vista laptop cd/dvd wont start up RRS feed

  • Question

  • my dvd/cd was working then stop got code 10 erro how can this be fid

    Tuesday, September 2, 2008 10:20 PM



    Hi Clarence,


    Let’s try the following steps to troubleshoot the issue:


    Method 1 If you have any third-party CD/DVD-burning software such as Naro or Roxio installed, please temporarily remove them from "Control Panel"-> "Programs and Features".


    Method 2 Delete Filter Drivers


    1. Click Start, type regedit and press ENTER.

    2. Navigate to the following key:




    3. Right click the {4D36E965-E325-11CE-BFC1-08002BE10318} entry, choose "Export", select Desktop in the Save in box and type backup in File Name. Click Save.


    Please Note: The backup file is on the Desktop and named backup.reg. We can simply restore the registry by double-clicking the backup.reg file.


    4. Highlight this key ({4D36E965-E325-11CE-BFC1-08002BE10318}), on the right pane, and then check if Upperfilters and Lowerfilters value are present. If so, please right click on the values and select "Delete" to remove them.

    5. Restart the computer.


    Method 3 Reinstall the removable CD/DVD drive


    1.   Click Start, type devmgmt.msc and press Enter.

    2.   Expand DVD/CD-ROM drives or Universal Serial Bus controller.

    3.   Right-click the CD/DVD drive and click Uninstall.

    4.   Restart the computer.


    Hope it helps.


    Tim Quan - MSFT


    Thursday, September 4, 2008 2:10 AM