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ProClarity Desktop Professional 6.3 64-Bit Install Issue RRS feed

  • Question

  • I'm having a bit of an issue getting this installed on a new machine. I was initially having trouble getting the prerequisites installed but thanks to an article i found looking through these forums i have managed to get to the point of actually installing ProClarity. When i launch either "ProClarity Desktop Professional.msi" or the Setup.exe from D:\Desktop Install\install the installer launches, progresses to a certain point and then crashes out with the below error:

    "Microsoft Internet Explorer 6.0 or better is required for the installation of ProClarity Desktop Professional 6.3. You can update internet explorer at http://www.microsoft.com/windows/ie/default.asp"

    I have received this error whilst running IE8, IE8(using the IE7 engine), IE9, the multiple IE install and variations of each running alongside each other. I tried using a process monitor so i could discover how the installer determines which version of IE is being used but i haven't been able to find a single registry key or file that is checked for version. I've pretty much hit a roadblock, nothing i have tried has worked or yielded any more info for me to go on - a google search returns squat.

    Has anyone else come across this issue?

    Wednesday, May 2, 2012 3:01 PM

Answers

  • Managed to sort it. Thanks for all of your suggestions....

    • Marked as answer by Braham20 Monday, May 21, 2012 9:01 AM
    Monday, May 21, 2012 9:01 AM

All replies

  • Strangely this has turned up in the logs....

    MSI (c) (D0:E4) [16:18:55:940]: Doing action: CheckIEVersion
    Action start 16:18:55: CheckIEVersion.
    MSI (c) (D0:E4) [16:18:55:940]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'CheckIEVersion'
    MSI (c) (D0:E0) [16:18:55:940]: Invoking remote custom action. DLL: C:\Users\16044\AppData\Local\Temp\MSI3076.tmp, Entrypoint: f1
    MSI (c) (D0!48) [16:18:55:940]: PROPERTY CHANGE: Adding IEOK property. Its value is 'TRUE'.
    Action ended 16:18:55: CheckIEVersion. Return value 1.

    Wednesday, May 2, 2012 3:24 PM
  • Nobody?

     

    The section of the logs that seems to be the point of failure is below. It looks to have something to do with the C++ Redists but i have 2005, 2008 & 2010 installed. I've checked the file locations and they are all correct. Even a nudge in the right direction would be hugely appreciated.

     

    MSI (s) (38:CC) [16:19:49:948]: Doing action: MDACPRE_WrProvideStdDlls.C8C0673E_50E5_4AC4_817B_C0E4C4466990
    Action start 16:19:49: MDACPRE_WrProvideStdDlls.C8C0673E_50E5_4AC4_817B_C0E4C4466990.
    MSI (s) (38:CC) [16:19:49:948]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'MDACPRE_WrProvideStdDlls.C8C0673E_50E5_4AC4_817B_C0E4C4466990'
    MSI (s) (38:68) [16:19:49:948]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI384.tmp, Entrypoint: Write_ProvideStdDlls
    Write_ProvideStdDlls
    Providing C:\Windows\msvcp80.dll
    Error value: 5
    CustomAction MDACPRE_WrProvideStdDlls.C8C0673E_50E5_4AC4_817B_C0E4C4466990 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
    Action ended 16:19:49: MDACPRE_WrProvideStdDlls.C8C0673E_50E5_4AC4_817B_C0E4C4466990. Return value 3.
    MSI (s) (38:CC) [16:19:49:964]: Machine policy value 'DisableRollback' is 0
    MSI (s) (38:CC) [16:19:49:964]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (38:CC) [16:19:49:964]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (38:CC) [16:19:49:964]: Calling SRSetRestorePoint API. dwRestorePtType: 13, dwEventType: 103, llSequenceNumber: 20, szDescription: "".
    MSI (s) (38:CC) [16:19:49:964]: The call to SRSetRestorePoint API succeeded. Returned status: 0.
    MSI (s) (38:CC) [16:19:49:964]: Unlocking Server
    MSI (s) (38:CC) [16:19:50:011]: Doing action: ISCleanUpFatalExit
    Action start 16:19:50: ISCleanUpFatalExit.

    Wednesday, May 9, 2012 11:57 AM
  • Managed to sort it. Thanks for all of your suggestions....

    • Marked as answer by Braham20 Monday, May 21, 2012 9:01 AM
    Monday, May 21, 2012 9:01 AM
  • Can you share how did you sort it out
    • Edited by Hashir Hamza Wednesday, December 25, 2013 9:46 AM
    Wednesday, December 25, 2013 9:46 AM