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Is it the hardware at fault or Vista?? RRS feed

  • Question

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    I'm currently going through a long tedious process of upgrading to vista, i built my own system and have been having problems. My components are:

     

    Asus P5N-E SLI Motherboard
    Intel Q6600 Quad-core Processor

    Geill 2GB Dual-Channel DDR2 800Mhz
    GeForce 8600GT 1GB

    500GB SATA (3Gb/s)

    DVD-RW combi drive

     

    This was a complete fresh install of Windows Vista Ultimate 32bit.

    After installing all drivers, I proceeded to go on to the task of Windows Updates.

    Firstly the update for the Windows Update program failed twice and third time installed.

    Now i'll get to the desktop and it will freeze afer about 30 seconds onwards, and usually opening internet explorer or attempting further updates will cause it to freeze anyway. No mouse movement or keyboard commands do anything, including ctrl alt del.

    I have the latest drivers for the graphics card installed.

     

    Does anyone know of any fix for this (besides waiting and hoping SP1 will fix it)?

     

    Thanks

    Thursday, February 14, 2008 12:24 PM

Answers

  • Hi,

     

    As for this system freezing issue, we generally need to analyze the performance monitor logs and memory dump files to locate the root cause. Unfortunately, debugging is beyond what we can do in the forum because of the nature of forum support. A support call to our product service team is needed for the debugging service. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Having said that, I'd still like to provide the following general troubleshooting steps to see if we can eliminate this problem:

     

    1.    Please update all the drivers for your computer via the manufacturers’ websites.

    2.    Please temporarily disable all firewalls and uninstall anti-virus applications; Or, perform a clean boot to see if the problem persists:

    (KB929135) How to troubleshoot a problem by performing a clean boot in Windows Vista
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;929135

     

    Your understanding is greatly appreciated and I hope the issue can be fixed soon!

    Monday, February 18, 2008 5:21 AM