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Cannot install IE 11 with error 0x9C48 RRS feed

  • Question

  • When trying to install Internet Explorer 11 through windows update I always get the error 0x9C48. I've found that this has to do with corrupt IE 10 files after performing a scan with "sfc /scannow".

    I know the relevant files from the CheckSUR.log and I've tried placing them in the right folders as per either KB2700601

    and KB947821 before running the windows update readiness tool but the errors persist after performing a new "sfc" scan.

    Here is my CeckSUR.log relevant contents:

    Summary:
    Seconds executed: 2087
     Found 52 errors
      CSI Manifest All Zeros Total count: 37
      CSI Manifest and S256H Do Not Match Total count: 1
      CBS MUM Corrupt Total count: 7
      CBS Catalog Corrupt Total count: 7

    Unavailable repair files:
        winsxs\manifests\x86_microsoft-windows-ie-memoryanalyzer_31bf3856ad364e35_11.2.9600.17358_none_493d625c503764b9.manifest
        winsxs\manifests\x86_microsoft-windows-ie-versioninfo_31bf3856ad364e35_11.2.9600.17358_none_856c296391a00c7a.manifest
        winsxs\manifests\x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_11.2.9600.17358_none_cdd37a2ff6def07e.manifest
        winsxs\manifests\x86_microsoft-windows-i..resources.resources_31bf3856ad364e35_11.2.9600.17358_en-us_c1b37a9f743ed41d.manifest
        winsxs\manifests\x86_microsoft-windows-i..riptcollectionagent_31bf3856ad364e35_11.2.9600.17358_none_3c0d9247f57058cc.manifest
        winsxs\manifests\x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_11.2.9600.17358_none_cde9f493e92a1dee.manifest
        winsxs\manifests\x86_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.2.9600.17358_none_99895cd67ecf68c7.manifest
        winsxs\manifests\x86_microsoft-windows-i..rendering.resources_31bf3856ad364e35_11.2.9600.17358_en-us_932eb5c1601313a0.manifest
        winsxs\manifests\x86_microsoft-windows-ie-ieetwcollector_31bf3856ad364e35_11.2.9600.17358_none_495ce1125f6cb583.manifest
        winsxs\manifests\x86_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.2.9600.17358_none_4c16ff5ebb1f3719.manifest
        winsxs\manifests\x86_microsoft-windows-i..osticstap.resources_31bf3856ad364e35_11.2.9600.17358_en-us_1140849241781a0d.manifest
        winsxs\manifests\x86_microsoft-windows-ie-ratings_31bf3856ad364e35_11.2.9600.17358_none_4dd8888eb9612872.manifest
        winsxs\manifests\x86_microsoft-windows-s..-downlevel.binaries_31bf3856ad364e35_6.3.9600.17358_none_0370649146f864e7.manifest
        winsxs\manifests\x86_microsoft-windows-ie-htmlrenderingmedia_31bf3856ad364e35_11.2.9600.17358_none_44c6f560b5f1f413.manifest
        winsxs\manifests\x86_microsoft-windows-ie-mshtmldac_31bf3856ad364e35_11.2.9600.17358_none_5e83ecd653c3ba13.manifest
        winsxs\manifests\x86_microsoft-windows-ieframe.resources_31bf3856ad364e35_11.2.9600.17358_en-us_160c926b2a544493.manifest
        winsxs\manifests\x86_microsoft-windows-scripting-jscript9_31bf3856ad364e35_11.2.9600.17358_none_ca6fd6ea1a576461.manifest
        winsxs\manifests\x86_microsoft-windows-ie-networkinspection_31bf3856ad364e35_11.2.9600.17358_none_fb42d4a3b0a68f58.manifest
        winsxs\manifests\x86_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_11.2.9600.17358_none_157ff04aae7e7e22.manifest
        winsxs\manifests\x86_microsoft-windows-scripting-vbscript_31bf3856ad364e35_11.2.9600.17358_none_cea04d898a8cf0f4.manifest
        winsxs\manifests\x86_microsoft-windows-ie-timeline_is_31bf3856ad364e35_11.2.9600.17358_none_001c4f442632f9f6.manifest
        winsxs\manifests\x86_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.17358_none_b5a84a4376a46e74.manifest
        winsxs\manifests\x86_microsoft-windows-i..trolpanel.resources_31bf3856ad364e35_11.2.9600.17358_en-us_a8d0ef9244d210b9.manifest
        winsxs\manifests\x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_11.2.9600.17358_none_16752e99a7368a10.manifest
        winsxs\manifests\x86_microsoft-windows-ie-vgx_31bf3856ad364e35_11.2.9600.17358_none_737d5ba54560e52d.manifest
        winsxs\manifests\x86_microsoft-windows-ie-ielowutil_31bf3856ad364e35_11.2.9600.17358_none_8cbc5660cde0a7d6.manifest
        winsxs\manifests\x86_microsoft-windows-inetres-adm_31bf3856ad364e35_11.2.9600.17358_none_74d5a492f47968ea.manifest
        winsxs\manifests\x86_microsoft-windows-ie-timeline_31bf3856ad364e35_11.2.9600.17358_none_d3164385c67bd07b.manifest
        winsxs\manifests\x86_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_11.2.9600.17358_none_3b296216336fd8fe.manifest
        winsxs\manifests\x86_microsoft-windows-s..-jscript9.resources_31bf3856ad364e35_11.2.9600.17358_en-us_680177f5d4b67e26.manifest
        winsxs\manifests\x86_microsoft-windows-i..riptedsandboxplugin_31bf3856ad364e35_11.2.9600.17358_none_e22227e3c8037422.manifest
        winsxs\manifests\x86_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_11.2.9600.17358_none_1efca6940a6bb57f.manifest
        winsxs\manifests\x86_microsoft-windows-ie-lowreg_31bf3856ad364e35_11.2.9600.17358_none_2e927c3c4086d04e.manifest
        winsxs\manifests\x86_microsoft-windows-inetres-adm.resources_31bf3856ad364e35_11.2.9600.17358_en-us_f5e42cb6da21f64b.manifest
        winsxs\manifests\x86_microsoft-windows-ieinstal_31bf3856ad364e35_11.2.9600.17358_none_6ee22358ee484b2c.manifest
        winsxs\manifests\x86_microsoft-windows-ie-f12.resources_31bf3856ad364e35_11.2.9600.17358_en-us_f6896071b634abf0.manifest
        winsxs\manifests\x86_microsoft-windows-ie-f12tools.resources_31bf3856ad364e35_11.2.9600.17358_en-us_30ef3066119706c7.manifest
        winsxs\manifests\x86_microsoft-windows-i..rityzones.resources_31bf3856ad364e35_11.2.9600.17358_en-us_f4c8fbda3e1f55f5.manifest
        servicing\packages\Package_1_for_KB2987107~31bf3856ad364e35~x86~~11.2.1.0.mum
        servicing\packages\Package_1_for_KB2987107~31bf3856ad364e35~x86~~11.2.1.0.mum
        servicing\packages\Package_2_for_KB2987107~31bf3856ad364e35~x86~~11.2.1.0.mum
        servicing\packages\Package_2_for_KB2987107~31bf3856ad364e35~x86~~11.2.1.0.mum
        servicing\packages\Package_3_for_KB2987107~31bf3856ad364e35~x86~~11.2.1.0.mum
        servicing\packages\Package_3_for_KB2987107~31bf3856ad364e35~x86~~11.2.1.0.mum
        servicing\packages\Package_4_for_KB2987107~31bf3856ad364e35~x86~~11.2.1.0.mum
        servicing\packages\Package_4_for_KB2987107~31bf3856ad364e35~x86~~11.2.1.0.mum
        servicing\packages\Package_5_for_KB2987107~31bf3856ad364e35~x86~~11.2.1.0.mum
        servicing\packages\Package_5_for_KB2987107~31bf3856ad364e35~x86~~11.2.1.0.mum
        servicing\packages\Package_for_KB2987107_RTM~31bf3856ad364e35~x86~~11.2.1.0.mum
        servicing\packages\Package_for_KB2987107_RTM~31bf3856ad364e35~x86~~11.2.1.0.mum
        servicing\packages\Package_for_KB2987107~31bf3856ad364e35~x86~~11.2.1.0.mum
        servicing\packages\Package_for_KB2987107~31bf3856ad364e35~x86~~11.2.1.0.mum
        servicing\packages\Package_1_for_KB2987107~31bf3856ad364e35~x86~~11.2.1.0.cat
        servicing\packages\Package_1_for_KB2987107~31bf3856ad364e35~x86~~11.2.1.0.cat
        servicing\packages\Package_2_for_KB2987107~31bf3856ad364e35~x86~~11.2.1.0.cat
        servicing\packages\Package_2_for_KB2987107~31bf3856ad364e35~x86~~11.2.1.0.cat
        servicing\packages\Package_3_for_KB2987107~31bf3856ad364e35~x86~~11.2.1.0.cat
        servicing\packages\Package_3_for_KB2987107~31bf3856ad364e35~x86~~11.2.1.0.cat
        servicing\packages\Package_4_for_KB2987107~31bf3856ad364e35~x86~~11.2.1.0.cat
        servicing\packages\Package_4_for_KB2987107~31bf3856ad364e35~x86~~11.2.1.0.cat
        servicing\packages\Package_5_for_KB2987107~31bf3856ad364e35~x86~~11.2.1.0.cat
        servicing\packages\Package_5_for_KB2987107~31bf3856ad364e35~x86~~11.2.1.0.cat
        servicing\packages\Package_for_KB2987107_RTM~31bf3856ad364e35~x86~~11.2.1.0.cat
        servicing\packages\Package_for_KB2987107_RTM~31bf3856ad364e35~x86~~11.2.1.0.cat
        servicing\packages\Package_for_KB2987107~31bf3856ad364e35~x86~~11.2.1.0.cat
        servicing\packages\Package_for_KB2987107~31bf3856ad364e35~x86~~11.2.1.0.cat

    (w)    Unable to get system disk properties    0x0000045D    IOCTL_STORAGE_QUERY_PROPERTY    Disk Cache    

    and here are the names of the files I've used:

    EIE10_PT-PT_WOL_Win7.EXE

    IE10-Windows6.1-KB2987107-x86.msu

    IE10-Windows6.1-x86-pt-pt.exe

    What else can I do ?

    Thanks.
    Monday, October 27, 2014 3:22 PM

Answers

  • I forgot to say I also used an automatic windows update repair utility I've found at the microsoft website that found and fixed several errors, that possibly happened during the power outages while updating that I mentioned.
    Tuesday, October 28, 2014 2:48 PM

All replies

  • When trying to install Internet Explorer 11 through windows update I always get the error 0x9C48. I've found that this has to do with corrupt IE 10 files...

    Is it the same computer as in this previous thread of yours?

    When (exact date) was Internet Explorer 10 installed according to Installed Updates (not Update History)?

    Have you tried installing IE11 manually? => http://windows.microsoft.com/en-us/internet-explorer/ie-11-worldwide-languages


    ~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft

    Monday, October 27, 2014 6:22 PM
  • This is a different computer and actually I've now found that I have IE 11 installed, only with a corrupt installation that I now remember must have been due to several power outages because of a problem I had with my PC's power supply when windows was updating.

    However if I now try to uninstall IE 11 through programs and features in windows updates section it just returns a message saying it is not possible because an error ocurred and if I try to install IE 11 as you suggested it just says I have the latest version.

    I've checked system restore but unfortunately, and not very sure why, it only has a restore point from april, which I'd really only like to use as a very last resort.

    What can I do now ?

    Thanks for the help.

    Monday, October 27, 2014 9:35 PM
  • Note: You cannot "overinstall" IE11.

    Assuming Win7 64-bit...

    Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply, preferably without quoting my post:

    1a. When (approx. date) did you purchase the computer?

    1b. Did Win7 64-bit come preinstalled on the computer when you bought it, did you do a clean install of Win7, or did you upgrade a (e.g., Vista) computer to Win7?

    2. What is the full name of your installed anti-virus application or security suite and when (approx. date) does your current subscription expire? What anti-spyware applications (other than Defender) are installed? What third-party firewall (if any)?

    3. Has a(nother) Norton application or a McAfee application EVER been installed on the computer since you bought it?

    4. Did a Norton free-trial or a McAfee free-trial [PICK ONE] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

    5. Is KB2987107, KB3000061, KB3000869, KB2968294, KB2972100 and/or KB2979570 listed in Installed Updates (not Update History)? [1]

    6. Assuming Java is installed => Is Java Version 8 Update 25 (or higher) or Java Version 7 Update 71 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://java.com/en/download/uninstallapplet.jsp [2]

    7. Is Adobe Flash Player v15.0.0.189 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://www.adobe.com/software/flash/about/

    8a. When (exact date) was Internet Explorer 11 installed according to Installed Updates?

    8b. What Update Version & KB number are displayed in the second line of text in IE11's Help | About [Alt+H+A] tab; e.g., Update Version: 11.0.54 (KB1231231) ?

    8c. What leads you to think you have a corrupt installation of IE11?

    9. Is Firefox, Chrome or any other alternate browser installed?

    10. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; Glary Utilities; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner's Registry Cleaner component)?

    ==============================================
    [1] Start | Control Panel | Programs and Features | View installed updates (in left-hand menu)
    [2] No need to install Java if it's not already installed!


    ~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft

    Monday, October 27, 2014 10:51 PM
  • Problem solved.

    As it turns out I already had IE 11 installed since march 2014, only that I was using, and since a very long time, the firefox browser and so was unaware of it.

    The problem then seems to have happened with the installation of the Windows Update Readiness Tool that found several corrupt files as can be seen in the CheckSUR.log I've showed, and since I was erroneusly using IE 10 files to fix it, when I instead used the right IE 11 files and ran the windows update readiness tool again, followed by another "SFC" scan, everything was fixed.

    Thanks for all the help.

    Tuesday, October 28, 2014 2:39 PM
  • I forgot to say I also used an automatic windows update repair utility I've found at the microsoft website that found and fixed several errors, that possibly happened during the power outages while updating that I mentioned.
    Tuesday, October 28, 2014 2:48 PM