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Microsoft Please help. Sharepoint destroying my business!!!!!!

    Question

  • We are a mid sized Construction company based out of NJ. We are always having issues with Sharepoint such as:

    1. Being locked out of Sharepoint

    2. Documents disappearing from sharepoint

    3. Site is put in Read Only Status (in order to retrieve a lost file) by your help department without authorization. 

    I could go on but i have already wasted two hours today dealing with your help team and trying to get a handle on the situation. Our admin assistant was on with your the help department, (I wont publicly name anyone) but your help department   was not able to assist her and it took two days for them to send an email saying they now can retrieve the document but we will lose all work in sharepoint from the last two days. 

    FYI - I am not in the office that much but today after dealing with your help department was able to find the document in the recycling bin and restore it. I am an idiot when it comes to computers so why couldn't your help department do this two days ago? 

    Wednesday, March 2, 2016 4:34 PM

All replies

  • You may be posting this in the wrong place. This is a technical form where people who work with SharePoint, such as me, and some MS staff provide solutions to problems.

    It generally works best when there's a clear issue that you need fixed (annoyingly the use of the recycle bin to recover documents would be a great example of that), but doesn't do to well with general dissatisfaction.

    Out of curiosity: Do you know if you use SharePoint Online (aka. Office 365, the cloud etc.) if you do then your SharePoint probably has an address like 'https://auxilim.sharepoint.com' and you can get to it on your phone. Or do you have an on-premises version? I've only had good experience with MS support so far and restoring sites from backup isn't something they'd do without checking the bins.

    Wednesday, March 2, 2016 4:39 PM
  • Let the rage flow through you Auxilium dk..... 
    Wednesday, March 2, 2016 4:42 PM