locked
Skype for Business 2015 Response Group Membership not updating RRS feed

  • Question

  • We're having continuing issues where our SFB 2015 Response Group memberships, which are based on Exchange DLs, are not updating when new members are added. Forcibly running Update-CSAddressBook and Update-CSUserDatabase shows a few groups supposedly having membership changes in the Event viewer, but it's not all of them.

    This leads me to a couple of questions:

    1) Is there a way in Powershell to see what SFB thinks are the current members of a response group when it's based on a DL?  When it's based on agents by uri, doing a get-CSRGSagentGroup shows me the members.

    2) I'm aware there's some sort of bug where if a member of a RG had a SIP address change, the RG membership no longer updates correctly.  Is there a way to fix this, broadly, without recreating the RG?

    More generally, I'd love to know how I'd be able to troubleshoot the propagation of the DL memberships from Exchange to SFB.  I can't figure out where the breakdown is, and in the meantime membership changes are only sporadically functioning.

    Friday, July 20, 2018 5:36 PM

All replies

  • Hi CTDHelpdesk,

    About your first question, I did some researches, I only found the PowerShell to list a user’s Response Group memberships, you could run the cmdlet: get-csrgsagentgroup | Where-Object {$_.AgentsByUri -like "sip:first.last@spx.com"} | Select name
    More details you could refer to the following blog:
    http://unicomsta.blogspot.com/2013/03/list-users-response-group-memberships.html
    In addition, you could use SQL Query to show the current state of users in Response Group, you could refer to the similar case:
    https://social.technet.microsoft.com/forums/lync/en-US/3056e095-3c6a-4fbc-a63f-dfb295f8a9ab/formal-response-group-logged-in-users 

    About your second question, the supported way as below:
    Before changing the SIP Address of a user, remove the user from all Agent Groups he’s currently assigned to. Then, add the user with his new SIP Address back to the Agent Groups. More details you could refer to the Microsoft KB:
    https://support.microsoft.com/en-us/help/2393943/call-to-microsoft-lync-server-response-group-agent-fails 
    In addition, you could refer to the following link to do some reference about Changing the SIP URI of an RGS Workflow:
    https://sysnetdevops.com/2017/08/21/changing-the-sip-uri-of-an-rgs-workflow/ 

    Note: This response contains a reference to a third party World Wide Web site. Microsoft can make no representation concerning the content of these sites. Microsoft is providing this information only as a convenience to you: this is to inform you that Microsoft has not tested any software or information found on these sites and therefore cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software on the Internet.

    Best Regard,
    Evan
    • Proposed as answer by woshixiaobai Tuesday, July 24, 2018 1:35 AM
    Monday, July 23, 2018 2:48 AM
  • Hi CTDHelpdesk,

     

    Is there any update for this issue, if the reply is helpful to you, please try to mark it as an answer, it will help others who has the similar issue.

     

    Best Regard,

    Evan


    Tuesday, July 24, 2018 6:26 AM