Windows 7 64 bit RRS feed

  • Question

  • W7-64 (00371-OEM-9102011-63214) fails to print from only excel (2007) and adobe reader 9.x All other programs work (print) fine

    I am using a HP business inkjet (1000) on a network. The driver is compatible with W7-64

    All wxp machines print these documents fine.

    What happens is this: The printscreen is displayed; after clicking on print the spooler starts and than .... nothing.

    Can anybody help out?


    Thursday, November 11, 2010 10:09 PM


  • Please remove the printer from Program and Features then Devices and Printers. After removing, please install the printer with the following steps.

    1. Click Start, click Control Panel and double click Devices and Printers.
    2. Click Add a Printer.
    3. Select "Add a local printer".
    4. Select "Create a new port". Choose "Local Port" as the type of the port.
    5. In the box "Enter a port name", type the address as the following format.
    \\<IP address of the host computer>\<The Share Name of the printer>
    If the printer is a network printer that has its own IP address, please enter

    \\<IP address of the printer>

    Then click Next.

    6. Select the correct driver in from the driver list.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Wednesday, November 24, 2010 9:42 AM
    Monday, November 15, 2010 6:49 AM