lost internet connection on desk top RRS feed

  • Question

  • cant access internet on my desk top..getting a windows did not detect a properly installed network adapter. Seems like everything else in the house is, cable, phone service
    Wednesday, August 13, 2014 11:35 PM


  • Hi,

    Did you access the internet fine before?

    It sounds like you don't have the correct driver for your network adapter. Can we assume that this is a network adapter on the motherboard? If so, then you might check in bios to see if it is activated.
    Otherwise, there could be a conflict between some of the other devices you have in your machine.

    Check bios first. (if it is on the motherboard) otherwise, if it is a board, plug into another slot and see whether it will discover the board.

    Karen Hu
    TechNet Community Support

    Thursday, August 14, 2014 10:57 AM