locked
Outlook 2010 shuts down when clicking on reply button RRS feed

  • Question

  • Hi

    I have a copy of Outlook 2010 running on windows 10 .  Been working fine until about 2 days ago.  Now when you try to reply to an email outlook shuts down.  Forward button works OK.  I have disables all add-in and it makes no difference.  I get the following 2 errors in event viewer.  I hope this helps in pinpointing the problem.  All windows updates have been applied to the laptop

    Regards

    Nigel 

    Log Name:      Application

    Source:        Application Error

    Date:          4/16/2019 8:41:06 AM

    Event ID:      1000

    Task Category: (100)

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      LAPTOP-3O1IR0S1

    Description:

    Faulting application name: OUTLOOK.EXE, version: 14.0.7230.5000, time stamp: 0x5c673b81

    Faulting module name: KERNELBASE.dll, version: 10.0.17763.404, time stamp: 0x3424aead

    Exception code: 0xe0434352

    Fault offset: 0x0011c6f2

    Faulting process id: 0x10a8

    Faulting application start time: 0x01d4f427b341b733

    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE

    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

    Report Id: c553adf8-fdd9-42c5-94fc-a018bedbf6eb

    Faulting package full name:

    Faulting package-relative application ID:

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>

        <Level>2</Level>

        <Task>100</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2019-04-16T07:41:06.914757500Z" />

        <EventRecordID>758</EventRecordID>

        <Channel>Application</Channel>

        <Computer>LAPTOP-3O1IR0S1</Computer>

        <Security />

      </System>

      <EventData>

        <Data>OUTLOOK.EXE</Data>

        <Data>14.0.7230.5000</Data>

        <Data>5c673b81</Data>

        <Data>KERNELBASE.dll</Data>

        <Data>10.0.17763.404</Data>

        <Data>3424aead</Data>

        <Data>e0434352</Data>

        <Data>0011c6f2</Data>

        <Data>10a8</Data>

        <Data>01d4f427b341b733</Data>

        <Data>C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE</Data>

        <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>

        <Data>c553adf8-fdd9-42c5-94fc-a018bedbf6eb</Data>

        <Data>

        </Data>

        <Data>

        </Data>

      </EventData>

    </Event>

     

    Log Name:      Application

    Source:        .NET Runtime

    Date:          4/16/2019 8:41:06 AM

    Event ID:      1026

    Task Category: None

    Level:         Error

    Keywords:      Classic

    User:          N/A

    Computer:      LAPTOP-3O1IR0S1

    Description:

    Application: OUTLOOK.EXE

    Framework Version: v4.0.30319

    Description: The process was terminated due to an unhandled exception.

    Exception Info: System.Runtime.InteropServices.COMException

       at Redemption.IRDOSession.set_MAPIOBJECT(System.Object)

       at Egress.Sdx.Office.Outlook.Internal.RecipientExpander.Expand(Microsoft.Office.Interop.Outlook.MailItem, System.Nullable`1<System.TimeSpan>, Boolean)

       at Egress.Sdx.Office.Outlook.Internal.RecipientExpander+<>c__DisplayClass12_0.<ExpandAsync>b__0(System.Object)

       at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)

       at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

       at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

       at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()

       at System.Threading.ThreadPoolWorkQueue.Dispatch()

       at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

     

     

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name=".NET Runtime" />

        <EventID Qualifiers="0">1026</EventID>

        <Level>2</Level>

        <Task>0</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2019-04-16T07:41:06.801909200Z" />

        <EventRecordID>757</EventRecordID>

        <Channel>Application</Channel>

        <Computer>LAPTOP-3O1IR0S1</Computer>

        <Security />

      </System>

      <EventData>

        <Data>Application: OUTLOOK.EXE

    Framework Version: v4.0.30319

    Description: The process was terminated due to an unhandled exception.

    Exception Info: System.Runtime.InteropServices.COMException

       at Redemption.IRDOSession.set_MAPIOBJECT(System.Object)

       at Egress.Sdx.Office.Outlook.Internal.RecipientExpander.Expand(Microsoft.Office.Interop.Outlook.MailItem, System.Nullable`1&lt;System.TimeSpan&gt;, Boolean)

       at Egress.Sdx.Office.Outlook.Internal.RecipientExpander+&lt;&gt;c__DisplayClass12_0.&lt;ExpandAsync&gt;b__0(System.Object)

       at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)

       at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

       at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

       at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()

       at System.Threading.ThreadPoolWorkQueue.Dispatch()

       at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

     

    </Data>

      </EventData>

    </Event>

    Tuesday, April 16, 2019 8:05 AM

Answers

  • Hi,
     
    Please remember to mark the replies as answers if they helped.
    And if you need further assistance on this, please feel free to post back.


    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Marked as answer by nigelruss Friday, August 9, 2019 8:57 AM
    Friday, April 19, 2019 1:49 AM

All replies

  • Try the steps mentioned below:
    1. Click Start->Run (Windows key + R key) and type Outlook /safe->click ok.
    2. Try to reply to an email and check if that works.
    3. If Outlook /safe works try to disable the add-ins by clicking on File->options->Add-ins.
    4. Click go on COM-Add-ins.
    5. Clear the check box for all add-ins
    Tuesday, April 16, 2019 8:10 AM
  • As I stated above I have disabled all add-ins and still have the issue
    Tuesday, April 16, 2019 8:38 AM
  • No signatures added, but windows updates did automatically install, including the full 1809 update! - Issue started before the update was installed!
    • Edited by nigelruss Tuesday, April 16, 2019 11:26 AM
    Tuesday, April 16, 2019 10:22 AM
  • Hi,

    Given this situation, please try the following suggestions.

    1. Repair Outlook Data Files (.pst and .ost)
    2. Temporarily turn off your antivirus software to check if the issue will be gone.
    3. Create a new Outlook profile via Control Panel > Mail and see if there is any difference.
    4. Repair your Office installation.
    5. Recreate windows profile.


    Hope this can be helpful.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.



    Wednesday, April 17, 2019 3:06 AM
  • Hi,
     
    Please remember to mark the replies as answers if they helped.
    And if you need further assistance on this, please feel free to post back.


    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Marked as answer by nigelruss Friday, August 9, 2019 8:57 AM
    Friday, April 19, 2019 1:49 AM