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Exchange Setup with alternate receipient RRS feed

  • Question

  • I have a unique problem with an email setup. This is all done in Exchange 2003. The company has a common mailbox that everybody can see and read email from.  Most employee's external email gets copied to this common folder along with going to their inbox.  We do this to offer better customer service, so that if a person is out you can easily see what email they have received and also for management to see what is happening.  This works very well but I have had to setup everybody with an internal mailbox and an external mailbox.  In the external I use alternate receipient to go to the common mailbox. 

    We are looking at going to a hosted Exchange setup where everybody would have just one mailbox.  I would still like to form a list of maiboxes that if any external email comes to them then it would also go to the common mailbox.  All internal email from user to user would not be sent to the common mailbox.

    Can this be done with a hosted solution and one mailbox per person. 

    Thank you for your help.

     

    Wednesday, January 18, 2012 3:01 PM

Answers

  • I would ask the hoster to look at this and maybe accomplish it via transport rules rather then alternate mailboxes.
    • Marked as answer by emma.yoyo Wednesday, February 1, 2012 3:40 AM
    Wednesday, January 18, 2012 7:25 PM
  • If the hosting mail service is based on Exchange 2007 or Exchange 2010, I also think the Transport Rule is a better choice.

    For example:

    Condition: From users that are Outside the organization

    Action:     copy the message to

    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Frank Wang

    TechNet Community Support

    • Marked as answer by emma.yoyo Wednesday, February 1, 2012 3:40 AM
    Thursday, January 19, 2012 8:08 AM

All replies

  • I would ask the hoster to look at this and maybe accomplish it via transport rules rather then alternate mailboxes.
    • Marked as answer by emma.yoyo Wednesday, February 1, 2012 3:40 AM
    Wednesday, January 18, 2012 7:25 PM
  • The hosting service has told me that they would do it by setting up a server side rule to delete any internal mail from the shared mailbox, then use the alternate recipient setting for any user that has their email sent to the common mailbox. 

    I was just curious if anybody else had any other ideas,  I know the entire concept sounds weird but for the company it actually works very well.

    Thank you

    Wednesday, January 18, 2012 9:10 PM
  • If the hosting mail service is based on Exchange 2007 or Exchange 2010, I also think the Transport Rule is a better choice.

    For example:

    Condition: From users that are Outside the organization

    Action:     copy the message to

    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Frank Wang

    TechNet Community Support

    • Marked as answer by emma.yoyo Wednesday, February 1, 2012 3:40 AM
    Thursday, January 19, 2012 8:08 AM
  • Hi ddecoste,

    Any updates?


    Frank Wang

    TechNet Community Support

    Monday, January 30, 2012 2:12 AM