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Network files slow to open RRS feed

  • Question

  • I have an issue I am hoping to get some help with.

    The environment:

    I have copied the files from a 2003 File Server to a  2008 R2 File Server (HP Proliant DL 380 G7 64bit) both on the same domain. We are running on a 2003 domain level using Vipre for Virus protection. The servers and client machine have the latest Windows updates, All GPO's but the defaults and the virus protection were turned off to test. The firewall is off on the servers and the client machines. ipv6 has been disabled on the server and the client machines. Wired or wireless the issue still exists.

    The problem:

    I have a few Win 7 machines (64 & 32 bit) when they go to open or close MS Office files on the 2008 R2 File server files will hang for 4-10 seconds.  When opening the same file using the same computer off the 2003 server it opens right up. The user will try on another machine ( XP or Win 7) and the file will open right up.  A new Win 7 64 bit machine was taken out of the box, joined to the domain, same issue. I have tried the same machines not joined to the domain and the issue still exists. MS Office 2003, 2010, Mac2011, Open Office all have the same results. Process Monitor was used to compare a machines with and without the issue, the same processes are running and not flags. There’s nothing in the event log as the files are opening just really slow. Folders pop right up but when opening a file there is the issue.

    The 2008 R2 server was wiped and rebuilt from scratch but still the issue still exists. Wondering if anyone has run into this and if you have a solution?

    Friday, February 17, 2012 4:19 PM

Answers

  • It looks like disabling smb2 on the server did the trick. Still testing but so far so good. Thanks for the link! 

    David Martin

    Monday, February 20, 2012 5:35 PM

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