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Customize NDR Message in Exchange 2013 RRS feed

  • Question

  • Hi All,

    Is there any way to customize NDR message in Exchange 2013.

    Or if i do stopped sending the NDR messages, is any impact on Out of office messages or any other auto emails?

    Regards

    Anu


    Wednesday, March 28, 2018 8:02 AM

Answers

  • Out of office and auto-reply messages are not NDRs so disabling NDRs shouldn't have any effect on them.

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    • Marked as answer by Anu_1986 Tuesday, April 10, 2018 6:26 AM
    Wednesday, March 28, 2018 9:49 PM
  • Hi Anu_1986,

    About your first question, the NDR message has two part: one part for users and one part for administrators. We only can change the user part.

    If you want to change the user part, you can use the command below to change it(change the NDR for 5.1.2 error code):
    New-SystemMessage -Internal $true -Language En -DSNCode 5.1.2 -Text "You tried to send a message to a disabled mailbox that's no longer accepting messages. Please contact the Help Desk at extension 123 for assistance."
    For more information about the DNS, you can have a look this article: https://technet.microsoft.com/en-us/library/bb232118(v=exchg.150).aspx 

    About your second question, I agree with what  Ed Crowley has said, the OOF is not NDR, it doesn’t conflict on NDR.  

    Regards,

    Kyle Xu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Thursday, March 29, 2018 7:58 AM

All replies

  • Out of office and auto-reply messages are not NDRs so disabling NDRs shouldn't have any effect on them.

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    • Marked as answer by Anu_1986 Tuesday, April 10, 2018 6:26 AM
    Wednesday, March 28, 2018 9:49 PM
  • Hi Anu_1986,

    About your first question, the NDR message has two part: one part for users and one part for administrators. We only can change the user part.

    If you want to change the user part, you can use the command below to change it(change the NDR for 5.1.2 error code):
    New-SystemMessage -Internal $true -Language En -DSNCode 5.1.2 -Text "You tried to send a message to a disabled mailbox that's no longer accepting messages. Please contact the Help Desk at extension 123 for assistance."
    For more information about the DNS, you can have a look this article: https://technet.microsoft.com/en-us/library/bb232118(v=exchg.150).aspx 

    About your second question, I agree with what  Ed Crowley has said, the OOF is not NDR, it doesn’t conflict on NDR.  

    Regards,

    Kyle Xu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Thursday, March 29, 2018 7:58 AM
  • Hello

    @Anu you should not disable NDR. Never.

    NDR are necessary for a correct SMTP dialogue with other/external mail servers.

    I think this is written somewhere in some SMTP RFC but I do remember some Microsoft documentation (maybe in the SNDS program) dealing with the fact that a mail system has to "carefully and correctly handle NDR from foreign mail servers".

    Other mail systems need NDR messages from your mail server. And vice-versa.

    Florent

    Thursday, March 29, 2018 1:57 PM
  • Hi Anu_1986,

    Any update now?
    If the above suggestion helps, please be free to mark it as answer.

    Regards,

    Kyle Xu


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Monday, April 2, 2018 6:23 AM