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Code 39 in Vista SP1 RRS feed

  • Question

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    I loaded Itunes and lost all my CD drives and recieved Code 39.  Is there a fix for this? please let me know.
    Saturday, September 13, 2008 6:28 AM

Answers

  • This behavior can be caused by the incompatible third party filter drivers. Please follow the steps to remove filter drivers and reload the driver of the CD drive.

     

    Delete filter driver
    =====================

     

    1. Click "Start", in the Start Search box type "regedit" and press Enter. 
    2. Navigate to the following key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

    3. Right click on "Class", click "Export"; please name the file as "RegBackup" (without quotation marks) and then save it to the C:\ drive as a backup.

    Note: In case we need to undo the modification, we can double click this RegBackup.reg file to restore the registry key.

    4. Highlight this key, on the right pane, check if the "Upperfilters" and "Lowerfilters" values are present. If so, please right click on the values and select "Delete" to remove them.

     

    After deleting filter drivers, please reload the drivers.

     

    Reinstall driver
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    1. Click "Start", in the Start Search box type "devmgmt.msc" and press "Enter".
    2. Expand "DVD/CDROM Drives".
    3. Right click the listed DVD/CD-ROM, and click "Uninstall". Please uninstall all devices.
    4. Restart the computer.

     

    The drivers will be loaded automatically.

     

    Is the issue resolved?

     

    Otherwise, this behavior may be caused by software confliction. If the issue persists, please try to uninstall all of the burning programs, such as Nero, Roxio, 123 Copy DVD, etc.

     

    Hope it helps.

     

    Tuesday, September 16, 2008 7:12 AM
    Moderator