Setting up Outlook account


  • Hi,

    I cannot set up an Outlook account in Outlook 2016. I keep getting the following message "We couldn't create the Outlook data file. Make sure the disk you're saving to isn't full or write protected and that the file isn't being used". But I have 30GB free on the C drive.

    It is a personal account (g suite by gmail), and I already have 4 other accounts set up in my Outlook (Office 365 version 1709).

    Interestingly, although the error message states it cannot create the outlook data file, it does create the file (in C:\Users\Kathrin\AppData\Local\Microsoft\Outlook), but I cannot proceed with the account set up as it errors out.

    I already asked this question in the general Microsoft help forum, but couldn't solve this issue:

    Thank you for any help :)

    Monday, November 6, 2017 6:32 AM

All replies

  • Hi,

    How did you try to set up your G Suite account in Outlook 2016? Via IMAP or POP3? Please first make sure POP/IMAP access is enabled for your account. To verify this, please follow:

    1. Log on to your Gmail inbox for the G Suite account.
    2. Click the Settings icon in the top right corner, select ‘Settings’ from the drop-down.
    3. Switch to “Forwarding and POP/IMAP” tab, click on “Enable IMAP” and "Enable POP for all mails" and then click on ‘Save Changes’.

    Now, try configuring your email account in Outlook again to see the result.

    If the issue still persists, we can also try creating a new Outlook mail profile and set up your G Suite email account in the separate mail profile to see whether this issue continues.

    Please let us know the result.


    Steve Fan

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    Tuesday, November 7, 2017 2:58 AM
  • Hey Steve, 

    Exact same problem 

    Every time I click on retry it creates a new account here on the left. But it's not working, Can't connect to my GMAIL

    Can you please help ? 

    see the error message here it wouldn't let me upload an image to the forum

    i. imgur. com/ L8ZlR82.png

    Friday, November 10, 2017 11:43 PM
  • Hi katlinkas,

    How is everything going? Have you got an opportunity to try my above suggestions?

    @Timz6863, not sure whether you are encountering the same issue. In order to avoid confusion and keep track of troubleshooting steps, I'd recommend you open a new thread via:

    Thank you for your understanding and support.


    Steve Fan

    Please remember to mark the replies as answers if they helped.
    If you have feedback for TechNet Subscriber Support, contact

    Wednesday, November 22, 2017 9:51 AM
  • I'm getting the same issue.

    I uninstalled office and reinstalled.

    Deleted the files manually via File Explorer.

    However, when I open up Outlook <g class="gr_ gr_745 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling multiReplace" data-gr-id="745" id="745">their</g> is a ghost in the machine somewhere. It keeps thinking my email address is added <g class="gr_ gr_902 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar multiReplace" data-gr-id="902" id="902">as</g> an email, but now showing up in account settings list. 

    When I try to add a new account with the same email I get the same error message above. 

    Now when I delete <g class="gr_ gr_1224 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del" data-gr-id="1224" id="1224">ost</g> files off the hard, drive every time I re-open Outlook it creates the file automatically for me again.

    Anyone else figured out how to totally erase this data? I'm out of ideas. 


    Monday, May 7, 2018 6:10 PM
  • Hi Kevin,

    For me it worked when I just closed and restarted outlook.
    So in order to avoid that error I have to always relaunch outlook before adding a new account.

    Best regards,

    Tuesday, July 10, 2018 12:36 PM
  • I had the same issue when I needed to remove and then re-add the same email account.

    I fixed this by deleting my Outlook Profile and recreating it.

    ** If you have multiple email accounts set up then you will need to recreate any other email accounts after doing this so make sure you know all the passwords before going ahead. **

    This is what I did:

    File->Account Settings->Manage Profiles.

    Depending on your local settings you may get a user account control message asking if you want to make changes to your computer. Say YES.

    The profile manager opens in a new window but before proceeding, quit Outlook so there are no file locks.

    Then click Show Profiles. Most users will have only one which should be removed. If you have more than one you should know which one you were using - if not remove them all.

    Close the window and restart Outlook. This should give you a clean slate.

    Friday, August 17, 2018 6:15 AM