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Windows 7 home basic blue screen error RRS feed

  • Question

  • Hi,

    I am facing a problem with my laptop since 7 weeks. When I do somethng with my laptop or when I watch movies my computer frequently gets restarted after a blue screen. And i hear some sounds similar to the sound that comes when we insert some USB into the port. I tried to resolve it by doing recovery and all but it couldn't help me out.Herewith I will attach the error report copy.Please help me to solve the problem.

     

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7600.2.0.0.768.2

      Locale ID:                                             1100

    Additional information about the problem:

      BCCode:                                               fe

      BCP1:                                                    0000000000000008

      BCP2:                                                    0000000000000006

      BCP3:                                                    0000000000000005

      BCP4:                                                    FFFFFA800628BB20

      OS Version:                                          6_1_7600

      Service Pack:                                       0_0

      Product:                                               768_1

    Files that help describe the problem:

      C:\Windows\Minidump\101112-23306-01.dmp

      C:\Users\LABUNTURE\AppData\Local\Temp\WER-43555-0.sysdata.xml

    Read our privacy statement online:

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    If the online privacy statement is not available, please read our privacy statement offline:

      C:\Windows\system32\en-US\erofflps.txt

    Saturday, October 13, 2012 7:01 AM

Answers

  • An FE code is indicative of a USB problem but we cant be sure until we get the DMP files.

    We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    If you are overclocking stop.  (chances are if you dont know if you are, you are not)

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.


    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.


    Please also run MSinfo32 and upload the output as well.

    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)




    MS-MVP 2010, 2011, 2012 Sysnative.com Team ZigZag

    • Marked as answer by Leo Huang Monday, November 5, 2012 7:53 AM
    Saturday, October 13, 2012 11:55 AM
  • Hi,


    According to the error code 0xFE  failure, you can refer to Bug Check 0xFE: BUGCODE_USB_DRIVER.


    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:


    1. Test the issue in Safe Mode and Clean Boot mode

    2. Update BIOS and drivers


    Hope this helps.


    Vincent Wang

    TechNet Community Support

    • Marked as answer by Leo Huang Monday, November 5, 2012 7:53 AM
    Monday, October 15, 2012 6:57 AM

All replies

  • An FE code is indicative of a USB problem but we cant be sure until we get the DMP files.

    We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    If you are overclocking stop.  (chances are if you dont know if you are, you are not)

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.


    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.


    Please also run MSinfo32 and upload the output as well.

    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)




    MS-MVP 2010, 2011, 2012 Sysnative.com Team ZigZag

    • Marked as answer by Leo Huang Monday, November 5, 2012 7:53 AM
    Saturday, October 13, 2012 11:55 AM
  • Hi,


    According to the error code 0xFE  failure, you can refer to Bug Check 0xFE: BUGCODE_USB_DRIVER.


    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:


    1. Test the issue in Safe Mode and Clean Boot mode

    2. Update BIOS and drivers


    Hope this helps.


    Vincent Wang

    TechNet Community Support

    • Marked as answer by Leo Huang Monday, November 5, 2012 7:53 AM
    Monday, October 15, 2012 6:57 AM