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non genuine copy

    Question

  •   I bought a new computer a few years ago with a genuine copy of windows 7 ultimate . I did not change any hardware.  After being asked many times if I wanted to download windows 10, I decided to download it. It worked fine with no problems until I installed a Sony camcorder program that I had installed and used with no problem.  Windows 10 crashed.  I had a copy of the Windows 7 ultimate that came on the computer so I formatted and reinstalled it so I could use the Sony program.  After I did the updates, it came up that my copy  of windows 7 ultimate was not genuine.  If it was why wouldn't it be now. It was a OEM copy that came on the computer new.  I have done this before and never had a problem.  I didn't steal it or buy a non- genuine copy. It is the windows 7 ultimate  that came on the computer.

    HELP

    Tuesday, January 10, 2017 5:04 PM

All replies

  • If you already installed and activated Windows 10, you could install it from:

    https://www.microsoft.com/en-us/software-download/windows10

    Make sure you are installing correct bit (32/64) and edition.

    If you want to activate Windows 7 and it failed, then try activation by phone. But I recommend use Windows 10.

    Tuesday, January 10, 2017 5:30 PM
  • Hi irunibike,

    If you upgrade to windows 10 before July 29, 2016, you could perform a clean installation of windows 10 and then it will be activated automatically.

    For Windows 7,  you can run “slmgr /rearm” and “slmgr /ato” as administrator to reset the activation information.

    If the issue persists, it is recommended to ask for help from device manufacturer for an OEM version.
     
    Best regards,
    Joy.


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    Thursday, January 12, 2017 9:46 AM
    Moderator