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New WSUS Server - Windows Update Error 80244008 RRS feed

  • Question

  • Hello all,

    My department just created a new WSUS server (we upgraded from Server 2008 to 2016).  I have clients populating into WSUS through GP correctly, but all the machines are showing the warning "This computer has not reported status yet" even after 24 hours.  If I attempt to run WU on a client, I receive error 80244008.  Looking at the logs (see below) I see a SOAP client error, but I don't suspect duplicate SUSClientIds as all these machines worked on the previous server.

    To be honest, I've tried so many different things, I can't remember off the top of my head what I've attempted and what I haven't, so any help at this point would be appreciated.  Thanks!

    Edit: Apologies for the weird HTML formatting.  I thought it still easier to read than a copy/paste from the log.

    -------------------------

    SolarWinds:

    WSUS Server Connectivity
      clientwebservice/client.asmx:                      Error:Client found response content type of '', but expected 'text/xml'.
    The request failed with an empty response.
      simpleauthwebservice/simpleauth.asmx:              OK
      content:                                           Error: Forbidden (Incorrect proxy client configuration - use settings tab to test proxy configuration settings; may also be caused by misconfigured SSL implementation or access rights on WSUS server)
      selfupdate/iuident.cab:                            OK
      iuident.cab:                                       Error: NotFound (Omitting required port suffix on URL to access WSUS installed to port 8530 or resource is unreachable)

    -------------------------

    Windows Update Log (from this morning):

    2017-05-26 09:08:29:712 1060 7b8 Agent *********** Agent: Initializing Windows Update Agent ***********
    2017-05-26 09:08:29:713 1060 7b8 Agent * Prerequisite roots succeeded.
    2017-05-26 09:08:29:713 1060 7b8 Agent *********** Agent: Initializing global settings cache ***********
    2017-05-26 09:08:29:713 1060 7b8 Agent * WSUS server: http://xxxxx.ad.ufl.edu:8530
    2017-05-26 09:08:29:713 1060 7b8 Agent * WSUS status server: http://xxxxx.ad.ufl.edu:8530
    2017-05-26 09:08:29:713 1060 7b8 Agent * Target group: Student Computers
    2017-05-26 09:08:29:713 1060 7b8 Agent * Windows Update access disabled: No
    2017-05-26 09:08:29:713 1060 7b8 DnldMgr Download manager restoring 0 downloads
    2017-05-26 09:08:29:716 1060 7b8 AU ########### AU: Initializing Automatic Updates ###########
    2017-05-26 09:08:29:717 1060 7b8 AU # WSUS server: http://xxxxx.ad.ufl.edu:8530
    2017-05-26 09:08:29:717 1060 7b8 AU # Detection frequency: 22
    2017-05-26 09:08:29:717 1060 7b8 AU # Target group: Student Computers
    2017-05-26 09:08:29:717 1060 7b8 AU # Approval type: Scheduled (User preference)
    2017-05-26 09:08:29:717 1060 7b8 AU # Scheduled install day/time: Every day at 3:00
    2017-05-26 09:08:29:717 1060 7b8 AU # Auto-install minor updates: Yes (User preference)
    2017-05-26 09:08:29:717 1060 7b8 AU # Will interact with non-admins (Non-admins are elevated (User preference))
    2017-05-26 09:08:29:717 1060 7b8 AU Setting AU scheduled install time to 2017-05-27 07:00:00
    2017-05-26 09:08:29:842 1060 7b8 Report *********** Report: Initializing static reporting data ***********
    2017-05-26 09:08:29:842 1060 7b8 Report * OS Version = 6.1.7601.1.0.65792
    2017-05-26 09:08:29:842 1060 7b8 Report * OS Product Type = 0x00000004
    2017-05-26 09:08:29:849 1060 7b8 Report * Computer Brand = Dell Inc.
    2017-05-26 09:08:29:849 1060 7b8 Report * Computer Model = OptiPlex 990
    2017-05-26 09:08:29:851 1060 7b8 Report * Bios Revision = A17
    2017-05-26 09:08:29:851 1060 7b8 Report * Bios Name = Default System BIOS
    2017-05-26 09:08:29:851 1060 7b8 Report * Bios Release Date = 2013-03-14T00:00:00
    2017-05-26 09:08:29:851 1060 7b8 Report * Locale ID = 1033
    2017-05-26 09:08:30:319 1060 7b8 AU Successfully wrote event for AU health state:0
    2017-05-26 09:08:30:319 1060 7b8 AU Initializing featured updates
    2017-05-26 09:08:30:319 1060 7b8 AU Found 0 cached featured updates
    2017-05-26 09:08:30:319 1060 7b8 AU Successfully wrote event for AU health state:0
    2017-05-26 09:08:30:320 1060 7b8 AU Successfully wrote event for AU health state:0
    2017-05-26 09:08:30:320 1060 7b8 AU AU finished delayed initialization
    2017-05-26 09:08:30:336 1060 10c4 PT WARNING: GetConfig failure, error = 0x80244008, soap client error = 8, soap error code = 0, HTTP status code = 200
    2017-05-26 09:08:30:336 1060 10c4 PT WARNING: PTError: 0x80244008
    2017-05-26 09:08:30:336 1060 10c4 PT WARNING: GetConfig_WithRecovery failed: 0x80244008
    2017-05-26 09:08:30:336 1060 10c4 PT WARNING: RefreshConfig failed: 0x80244008
    2017-05-26 09:08:30:336 1060 10c4 PT WARNING: RefreshPTState failed: 0x80244008
    2017-05-26 09:08:30:336 1060 10c4 PT WARNING: PTError: 0x80244008
    2017-05-26 09:08:30:336 1060 10c4 Report WARNING: Reporter failed to upload events with hr = 80244008.
    2017-05-26 09:08:30:346 1060 10c4 PT WARNING: GetConfig failure, error = 0x80244008, soap client error = 8, soap error code = 0, HTTP status code = 200
    2017-05-26 09:08:30:346 1060 10c4 PT WARNING: PTError: 0x80244008
    2017-05-26 09:08:30:346 1060 10c4 PT WARNING: GetConfig_WithRecovery failed: 0x80244008
    2017-05-26 09:08:30:346 1060 10c4 PT WARNING: RefreshConfig failed: 0x80244008
    2017-05-26 09:08:30:346 1060 10c4 PT WARNING: RefreshPTState failed: 0x80244008
    2017-05-26 09:08:30:346 1060 10c4 PT WARNING: PTError: 0x80244008
    2017-05-26 09:08:30:346 1060 10c4 Report WARNING: Reporter failed to upload events with hr = 80244008.
    2017-05-26 09:09:06:847 1060 11a8 AU Triggering AU detection through DetectNow API
    2017-05-26 09:09:06:847 1060 11a8 AU Triggering Online detection (interactive)
    2017-05-26 09:09:06:847 1060 7b8 AU #############
    2017-05-26 09:09:06:847 1060 7b8 AU ## START ## AU: Search for updates
    2017-05-26 09:09:06:847 1060 7b8 AU #########
    2017-05-26 09:09:06:847 1060 7b8 AU <<## SUBMITTED ## AU: Search for updates [CallId = {FFA58614-C3A7-4065-941E-C060EC351058}]
    2017-05-26 09:09:06:847 1060 10c4 Agent *************
    2017-05-26 09:09:06:847 1060 10c4 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
    2017-05-26 09:09:06:847 1060 10c4 Agent *********
    2017-05-26 09:09:06:847 1060 10c4 Agent * Online = Yes; Ignore download priority = No
    2017-05-26 09:09:06:847 1060 10c4 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2017-05-26 09:09:06:847 1060 10c4 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2017-05-26 09:09:06:847 1060 10c4 Agent * Search Scope = {Machine}
    2017-05-26 09:09:06:847 1060 10c4 Setup Checking for agent SelfUpdate
    2017-05-26 09:09:06:847 1060 10c4 Setup Client version: Core: 7.6.7601.23775 Aux: 7.6.7601.23775
    2017-05-26 09:09:06:848 1060 10c4 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab with dwProvFlags 0x00000080:
    2017-05-26 09:09:06:880 1060 10c4 Misc Microsoft signed: NA
    2017-05-26 09:09:06:880 1060 10c4 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\TMP8BB1.tmp with dwProvFlags 0x00000080:
    2017-05-26 09:09:06:896 1060 10c4 Misc Microsoft signed: NA
    2017-05-26 09:09:06:912 1060 10c4 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab with dwProvFlags 0x00000080:
    2017-05-26 09:09:06:912 1060 10c4 Misc Microsoft signed: NA
    2017-05-26 09:09:06:927 1060 10c4 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab with dwProvFlags 0x00000080:
    2017-05-26 09:09:06:943 1060 10c4 Misc Microsoft signed: NA
    2017-05-26 09:09:06:974 1060 10c4 Setup Determining whether a new setup handler needs to be downloaded
    2017-05-26 09:09:06:974 1060 10c4 Setup SelfUpdate handler is not found. It will be downloaded
    2017-05-26 09:09:06:974 1060 10c4 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.320"
    2017-05-26 09:09:06:974 1060 10c4 Setup Setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.320" is already installed.
    2017-05-26 09:09:06:974 1060 10c4 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320"
    2017-05-26 09:09:07:005 1060 10c4 Setup Setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320" is already installed.
    2017-05-26 09:09:07:005 1060 10c4 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320"
    2017-05-26 09:09:07:036 1060 10c4 Setup Setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320" is already installed.
    2017-05-26 09:09:07:036 1060 10c4 Setup SelfUpdate check completed. SelfUpdate is NOT required.
    2017-05-26 09:09:07:068 1060 10c4 PT +++++++++++ PT: Synchronizing server updates +++++++++++
    2017-05-26 09:09:07:068 1060 10c4 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://xxxxx.ad.ufl.edu:8530/ClientWebService/client.asmx
    2017-05-26 09:09:07:083 1060 10c4 PT WARNING: GetConfig failure, error = 0x80244008, soap client error = 8, soap error code = 0, HTTP status code = 200
    2017-05-26 09:09:07:083 1060 10c4 PT WARNING: PTError: 0x80244008
    2017-05-26 09:09:07:083 1060 10c4 PT WARNING: GetConfig_WithRecovery failed: 0x80244008
    2017-05-26 09:09:07:083 1060 10c4 PT WARNING: RefreshConfig failed: 0x80244008
    2017-05-26 09:09:07:083 1060 10c4 PT WARNING: RefreshPTState failed: 0x80244008
    2017-05-26 09:09:07:083 1060 10c4 PT WARNING: Sync of Updates: 0x80244008
    2017-05-26 09:09:07:083 1060 10c4 PT WARNING: SyncServerUpdatesInternal failed: 0x80244008
    2017-05-26 09:09:07:083 1060 10c4 Agent * WARNING: Failed to synchronize, error = 0x80244008
    2017-05-26 09:09:07:083 1060 10c4 Agent * WARNING: Exit code = 0x80244008
    2017-05-26 09:09:07:083 1060 10c4 Agent *********
    2017-05-26 09:09:07:083 1060 10c4 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
    2017-05-26 09:09:07:083 1060 10c4 Agent *************
    2017-05-26 09:09:07:083 1060 10c4 Agent WARNING: WU client failed Searching for update with error 0x80244008
    2017-05-26 09:09:07:083 1060 12ac AU >>## RESUMED ## AU: Search for updates [CallId = {FFA58614-C3A7-4065-941E-C060EC351058}]
    2017-05-26 09:09:07:083 1060 12ac AU # WARNING: Search callback failed, result = 0x80244008
    2017-05-26 09:09:07:083 1060 12ac AU # WARNING: Failed to find updates with error code 80244008
    2017-05-26 09:09:07:083 1060 12ac AU #########
    2017-05-26 09:09:07:083 1060 12ac AU ## END ## AU: Search for updates [CallId = {FFA58614-C3A7-4065-941E-C060EC351058}]
    2017-05-26 09:09:07:083 1060 12ac AU #############
    2017-05-26 09:09:07:083 1060 12ac AU Successfully wrote event for AU health state:0
    2017-05-26 09:09:07:083 1060 12ac AU AU setting next detection timeout to 2017-05-26 18:09:07
    2017-05-26 09:09:07:083 1060 12ac AU Setting AU scheduled install time to 2017-05-27 07:00:00
    2017-05-26 09:09:07:083 1060 12ac AU Successfully wrote event for AU health state:0
    2017-05-26 09:09:07:083 1060 12ac AU Successfully wrote event for AU health state:0
    2017-05-26 09:09:12:084 1060 10c4 Report REPORT EVENT: {B908E531-F459-447F-B0E8-5E0EB41854C0}
    2017-05-26 09:09:07:083-0400 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80244008 AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x80244008.
    2017-05-26 09:09:12:084 1060 10c4 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
    2017-05-26 09:09:12:084 1060 10c4 Report WER Report sent: 7.6.7601.23775 0x80244008(0) 0000000-0000-0000-0000-000000000000 Scan 0 1 AutomaticUpdates {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} 0

    • Edited by UFLjordan Friday, May 26, 2017 2:04 PM clarity
    Friday, May 26, 2017 2:00 PM

Answers

  • I'm not sure how to close this question, but I resolved the issue.  Apparently it takes three rebuilds of the VM to solve the connection issue.
    Tuesday, May 30, 2017 12:39 PM

All replies

  • I've verified that the clients do not have duplicate SUSClientIds, run Windows update on the server, tried a Windows Update kb install on a client machine that seemed to work for someone else, stopped and restarted services and reregistered dlls.

    As far as the links to test from a client machine, I get:

    http://hostname/iuident.cab - a 404 page

    http://hostname/selfupdate/iuident.cab - success

    http://hostname/SimpleAuthWebService/SimpleAuth.asmx - success

    I forgot to include the WSUS server version earlier, so here it is, if it proves beneficial: 10.0.14393.1198


    • Edited by UFLjordan Friday, May 26, 2017 6:58 PM Added more troubleshooting steps
    Friday, May 26, 2017 6:24 PM
  • I'm not sure how to close this question, but I resolved the issue.  Apparently it takes three rebuilds of the VM to solve the connection issue.
    Tuesday, May 30, 2017 12:39 PM
  • Hi,

    I am glad to hear that your issue was successfully resolved. Also, thank you for taking the time to update the result. Your detail sharing might be helpful for other people who has the similar problem.

    There is no need to close thread/question on this forum, just mark the reply as answer which provides the solution to this question.

    If there is anything else we can do for you, please feel free to post in the forum.

    Best Regards,
    Eve Wang

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, May 31, 2017 5:57 AM