Printing online PDF causing Acrobat Reader to crash... RRS feed

  • Question

  • There's a couple of different things in play here, so if I'm in the wrong place, let me know!

    I've got a vista desktop, running IE9. The user frequently has to print documents from a county court's website. When trying to print, I'll get the DEP error message, saying it's shut down acrobat to protect my  computer. I tried to turn DEP off for acrobat, but it says I can't. I can do the same thing from Google Chrome & it works fine, but am not crazy about using it as a browser. I've reset IE's settings back to default & Acrobat Reader is up to date with latest version.

    Any suggestions?

    Wednesday, October 23, 2013 3:38 PM


  • Hi, 

    Based on the current situation, I would like to suggest you try the following:

    1. You may try to reinstall IE:

    How to reinstall or repair Internet Explorer in Windows 7, Windows Vista, and Windows XP

    2. You may reinstall or update the printer driver to the latest version.

    3. Manually clear and reset print spooler queue:

       a. Open Services, and stop the Print Spooler service.
       b. Navigate to the folder below, and open the PRINTERS. C:\Windows\system32\spool\PRINTERS
       c. Click/tap on Continue and Yes (if prompted by UAC) to approve opening the PRINTERS folder.
       d. Open Services, and start the Print Spooler service.

    4. Edit the registry, remove all registry entries from below key:

       a. Start Registry Editor if it is not already open. To do this, click Start, click Run, type regedit in the Open box, and then click OK.
       b. Locate and then expand the following registry key to view the list of subkeys:


    After that, please try to remove and reinstall the printer again.

    I also would like to share the following link with you to check the issue:

    Fix printer problems

    In addition, I suggest you contact Adobe Support to address this issue.

    Adobe Reader Support Center

    Please Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the
    accuracy of this third-party contact information.

    Hopefully you could resolve your issue soon.


    Blair Deng

    Thursday, October 24, 2013 12:32 PM