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Intel RST drivers lockup Windows 8.1 RRS feed

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    It's taken a while to track this down.

    I've had several totally stable systems trashed by the Windows 8.1 upgrade, so I've dug deeper and tracked it to the Intel RST drivers.

    Take a clean hard disc; Intel Z77 chipset PC and SATA set to Intel RAID in BIOS.

    A new install of Windows 8.1. All is fine, but cannot enable Intel RST or RAID without the Intel tools.

    Install the Intel tools and the PC will not restart. Note: Nothing has been enabled - simply installing the SetupRST.exe file from Intel.

    Nothing else installed. And completely repeatable.

    Checked the latest BIOS; tried different discs.

    Incidentally, if these tools are already installed in Windows 8.0 system with SATA set to (Intel) RAID, the Windows 8.1 upgrade will trash the system in a way that I haven't been able to recover. Cannot get into safe mode. Auto repair runs for hours before rebooting to a blue-screen.

    Tuesday, October 29, 2013 8:59 AM

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    Hi,

    Based on my test, I meet the same result.

    So, it may be caused by Intel RST drivers Compatibility.

    Considering that the issue should be related to the Intel driver, I suggest you contact Intel for help.

    Intel Customer Support

    http://www.intel.com/p/en_US/support/

    Meanwhile, thank you for your feedback.

    Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

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    • Marked as answer by kelvin_hsu Wednesday, November 6, 2013 1:19 AM
    • Unmarked as answer by BarryGM Wednesday, November 6, 2013 8:12 AM
    Wednesday, October 30, 2013 10:35 AM
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    For the record, I am also experiencing this issue.
    Friday, November 1, 2013 11:26 PM
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    Sorry, but you marked this as an answer. It does not answer the question, it simply tries to blame someone else.

    The Windows 8.1 upgrade does include the broken Intel driver. If the existing Windows 8.0 system runs Intel RAID or Intel RST, then the 8.1 upgrade overwrites the existing driver and results in a system that will not boot.

    Microsoft ship that driver and ought to take some responsibility for testing the stuff they supply.

    Wednesday, November 6, 2013 8:17 AM
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    It appears that the 12.8.0.1016 driver package is the only one listed for Windows 8.1. Get it here.

    There are some raid configurations that won't migrate, but yours seems like a raid ready machine with 1 disk, which should migrate.

    So, in preparation for the 8.1 upgrade, the RST drivers need to be updated before the upgrade.

    The Intel driver  update utility may also be helpful.

    Wednesday, November 6, 2013 10:06 AM
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    No.

    now seen this same issue on several different systems. They have differing Intel chipsets (z77 and z87); different board manufacturers (Asus and Gateway). This is why I've spent a lot of time tracking down the issue.

    That 12.8.0.1016 driver package contains the same drivers as Windows 8.1 so is no help.

    In my experiment, I installed Windows 8.1 to a clean disc. As soon as I installed the Intel package to get the control panel, it will not reboot. Either blue-screen or No Boot device.

    I rebuilt a Windows 8.0 system with the working Intel drivers. Disabled the RST acceleration so that there was only a single HD. Run the 8.1 upgrade and the result: a non-startable system.

    This is repeatable; it isn't down to obscure hardware.

    It doesn't matter whether you have a single disc - if the BIOS has SATA set to RAID, then 8.1 is a disaster.

    Just this morning, I've heard from another customer who has experienced the same thing.

    And this is a real pain to recover from with the completely dumb automatic repair system that Microsoft have inflicted upon us (runs for four hours to change nothing).

    Wednesday, November 6, 2013 10:38 AM
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    I am trying to recall the upgrade process...Is there a point where you can add drivers during the process similar to a clean install?

    If yes, adding the F6 package there may help. I know that I had to do that with clean installs on previous generation boards. Set BIOS for raid, begin installation, inject drivers, let install complete. I didn't pay attention that closely on the 8.1 upgrades that I've done to observe if there is an opportunity to inject drivers. I tend to walk away from it.

    Wednesday, November 6, 2013 10:50 AM
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    There isn't any need to do the old F6 process as Windows recognises the Intel hardware.

    Besides, that doesn't help with those running the upgrade. Especially an upgrade that claims to check compatibility before it goes ahead.

    Bottom line: I've done all the work to verify that the latest (and only 8.1 compatible) Intel driver and Windows 8.1 have a problem. This is not a "i'm too dumb to work a PC type problem". This is a "Microsoft haven't tested this upgrade sufficiently" problem.

    The answer I'm looking for is: "we acknowledge the problem; we are working with Intel and will have a fix tomorrow"!

    A second best answer may be "disable X and it'll work".

    At present my advice to my customers and those I support has to be "do not touch 8.1".


    • Edited by BarryGM Wednesday, November 6, 2013 1:10 PM
    Wednesday, November 6, 2013 11:48 AM
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    I didn't mean to imply that you weren't capable. I am sorry if you perceived it that way. It is apparent that the "in the box" drivers are not working and using the "add drivers" would put the correct drivers into the system. They can't be added after installation, only upgraded.

    I would suggest that you qualify your recommendation to customers using Intel RAID. Non-raid customers should be fine...except for IE11...but that's another story.

    Sorry I couldn't assist. Perhaps a moderator not looking to gain points will jump in and actually assist you.

    • Proposed as answer by superspd8 Wednesday, December 11, 2013 4:37 PM
    • Unproposed as answer by superspd8 Wednesday, December 11, 2013 4:38 PM
    Wednesday, November 6, 2013 12:09 PM
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    I restored my system to a previous checkpoint - which I think is Windows 8.0.  It still goes into a disk rebuild no matter what I do.

    I have even tried it with removing all disks but one Raid (SATA) disk.  If I tell it to disable the raid, it makes no difference.

    The first time I let the repair run, it only took 100 hours, then stopped!!

    We need a bootable recovery disk.

    Wednesday, December 11, 2013 4:22 PM
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    I don't have an answer.  I have a question.

    If I copy the disk for backup (I learned a long time ago to do this), break the RAID (which supposedly coses the loss of all data), but the copied disk in, will it work on either 8.0 or 8.1?

    Wednesday, December 11, 2013 4:42 PM
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    Just from a curiosity standpoint (my own RAID is facilitated by Highpoint card / driver, which work perfectly)...

    Has ANYONE gotten Intel RST-based RAID to work on Win 8.1?  In other words, is this an intermittent problem or a complete "can't get there from here" issue?

    If the latter, I'm floored.

       

    -Noel

    Detailed how-to in my eBooks:  

    Configure The Windows 7 "To Work" Options
    Configure The Windows 8 "To Work" Options
    Wednesday, December 11, 2013 4:52 PM
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    I am running RST 12.8.6.1000 on my dual SSD RAID0 Z77 setup as it resolved my issues with the dodgy 12.8.0.1016 driver. Before it was available I had switched back to 12.5.0.1066.

    You can get the 12.8.6.1000 drivers here.

    Wednesday, December 11, 2013 4:53 PM
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    Noel.

    I think the answer is that currently, Intel RST and Windows 8.1 are incompatible. Regardless of which feature of the RAID driver is required (RAID0, RAID1, or SSD acceleration), it will blue screen.

    Win7ine:

    Are you seriously suggesting that we use a driver posted on a completely unknown site in favour of a driver posted by Intel. While I think it is about time Intel and/or Microsoft had looked at this and released an update, I cannot honestly contemplate going to a site that re-packages drivers with who-know-what "additions" to get such an update!

    -Barry

    Wednesday, December 11, 2013 6:22 PM
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    Well, the driver I am using has been posted by Intel and has a WHQL signature otherwise it would not

    be available on that site and resolves issues of the previous drivers including the dodgy one implanted into win8.1. 

    Wednesday, December 11, 2013 7:41 PM
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    Barry,

             I had the same problem Win 8 x64 pro to 8.1 upgrade, mixed RAID and standard HD's on ICH10R.  Tried the listed RST releases from this thread to no avail.  Also tried the latest Intel RST release.  Used Intel Storage Matrix 8.9.0.1023 (6/4/2009) to backlevel the driver and it worked.  I was fortunate the boot SSD is on a 3rd party controller thus was able to recover.  I will experiment further to see if its possible to use a later version. 

    If anyone else has luck updating or finding a function release of RST I d be happy to know.

    Tuesday, February 18, 2014 7:54 PM