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windows vista business failing everytime RRS feed

  • Question

  • windows vista business failing everytime when i updates and takes a lot of time to install and reverting changes. please help me :(. its install on my laptop. please help
    Monday, August 3, 2015 4:40 AM

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  • windows vista business failing everytime when i updates and takes a lot of time to install and reverting changes. please help me :(. its install on my laptop. please help
    The name of this forum is Windows 7 IT Pro / Windows 7 Miscellaneous. Best to try a Vista forum.
    Monday, August 3, 2015 9:41 PM
  • Hi,

    I would like to confirm what update failed, Windows Update or Windows Upgrade? In addition, what error message did you read? Did the issue occur on all updates or some special updates?

    If you mean Windows Update, please try the following troubleshooting suggestions:

     

    Manually download the update files and then install it from the hard disk. Please pick the updates from the website of Microsoft Download Center:

    http://www.microsoft.com/downloads/Search.aspx?displaylang=en

     

    Prepare the Clean Boot Environment

    ============================

    1. Click the Start Pearl, in the Start Search bar, copy and paste "msconfig" (without quotation marks) and press the Enter key to start System Configuration Utility. If you are prompted for anadministrator password or confirmation, type the password or provide confirmation.

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable all".

    4. Click OK.

     

    Rename the Windows Update Softwaredistribution folder

    ==========================================

    This problem may occur if the Windows Update, Software distribution folder has been corrupted. We can refer to the following steps to rename this folder. Please note that the folder will be re-created the next time we visit the Windows Update site.

     

    1. Close all the open windows.

    2. Click the Start Pearl, click "All programs", and click "Accessories".

    3. Right-click "Command Prompt" and click "Run as administrator".

    4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.

     

    Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder. However, if it failed, please let me know before performing any further steps and include any error messages you may have received when it failed.

     

    5. Click the Start Pearl, in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.

    6. In the opened folder, look for the folder named "SoftwareDistribution".

    7. Right-click on the folder, select Rename and type "SDold" (without the quotes) to rename this folder.

    8. Still in "Administrator: Command Prompt" window, type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service.

     

    Note: Please look at the cmd window and make sure it says that it was successfully started. However, if it failed, please let me know before performing any further steps and include any error messages you may have received when it failed.

     

    After that, please test the Windows Update issue again to check if the update can work fine in this clean environment.

    If the issue persists, please collect and upload the following log to your OneDrive and provide us a public link for review.

    Collect the WindowsUpdate.log

    ========================

    1. Press the Windows key and the R key at the same time, type: %windir% and press Enter.

    2. Locate a file named "WindowsUpdate.log" and send it to us.

    If you mean Windows Upgrade, please also try the following steps:

    I would like to suggest you read the Windows 7 Upgrade Paths and run the Windows 7 Upgrade Advisor first.

     

    If everything is fine, I also would like to suggest you update the BIOS and the hardware drivers. After that, you may copy the Installation files from the Windows 7 Upgrade disk to your local hard disk and start the Upgrade Install from your local hard disk in Clean Boot.

     

    If the issue persists, you may also run System File Checker to check and repair the system files for the current operating system.

    Regards,

    Arthur Li


    Arthur Li

    TechNet Community Support

    Tuesday, August 4, 2015 11:50 AM