none
explorer.exe crash frequently~ RRS feed

  • Question

  • Source
    Windows Explorer

    Summary
    Stopped working

    Date
    ‎2012/‎8/‎7 15:56

    Status
    Report sent

    Description
    Faulting Application Path: C:\Windows\explorer.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.1.7601.17567
    Application Timestamp: 4d672ee4
    Fault Module Name: StackHash_f3f6
    Fault Module Version: 6.1.7601.17725
    Fault Module Timestamp: 4ec4aa8e
    Exception Code: c0000374
    Exception Offset: 00000000000c40f2
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2052
    Additional Information 1: f3f6
    Additional Information 2: f3f6d409e246509d7b0e81ab464b79bb
    Additional Information 3: 3475
    Additional Information 4: 3475c7715a003c9bc2200c6576aa7cb8
    Tuesday, August 7, 2012 8:27 AM

Answers

  • Hi,

    Does Windows Explorer crash when you launch a particular program?

    Do you remember any recent changes made on your computer after the issue occurs?

    This error may be related to Data Execution Prevention. The StackHash error occurs when DEP is invoked and has an issue with whatever application you’re trying to run. After finding which application is causing the problem, you may follow the below steps:

    1. Click Start, click Run, type sysdm.cpl, and then click OK.

    2. On the Advanced tab, under Performance, click Settings.

    3. On the Data Execution Prevention tab, use one of the following procedures:

    4. Click Turn on DEP for all programs and services except those I select, and then click Add to add the programs that you do not want to use the DEP feature.

    5. Click OK two times.

    Tracy Cai

    TechNet Community Support

    Thursday, August 16, 2012 8:26 AM
    Moderator

All replies

  • Help Please~ Window 7 Home Premium~ Intel Core i5 2410m
    • Edited by Keat456 Tuesday, August 7, 2012 8:34 AM
    Tuesday, August 7, 2012 8:28 AM
  • 1. If you get the ‘Stopped working’ message when accessing Folders that contain pictures/videos, it can sometimes be cured by going to Control Panel > All Control Panel Items > Folder Options > View Tab and put a tick in ‘Always show icons, never thumbnails‘.

    2. Look in the Action Center for any issues. Go to Control Panel > All Control Panel Items > Action Center or right-click the icon in the Notification Area (bottom right of screen). In the main window, click the drop-down arrow to the right of Maintenance where you can select View Reliability History. In View Reliability History, right-click on any Windows Explorer errors and View technical details, which may be of help.

    Also, at the bottom, click View All Problem reports and Check for Solutions.

    3. If the above doesn’t help, the problem is sometimes caused by a third-party extension. ShellExView can be useful to see which shell extensions have been introduced into Explorer. Read about it then scroll down near to the bottom to download the x86 (32-bit) or x64 (64-bit) version here http://www.nirsoft.net/utils/shexview.html

    When you run it, click on the column labelled Company to alphabetically sequence the entries. You have to assume that the Microsoft entries are bona fide, so concentrate on the third-party entries. Is there anything listed that is either unnecessary or unknown? If so, highlight it and click the red spot (top left) to disable it. There shouldn’t be too many of them but you may find it easier to disable them all, then re-enable them (green spot) one at a time and try Explorer until the culprit is found.

    Tuesday, August 7, 2012 1:22 PM
  • Tried all~ nothing happen~ still the same
    Thursday, August 9, 2012 10:25 AM
  • Hi ,

    In most case, explorer.exe crashes due to the third-party extension. Make sure that all the third party plug-ins in Explorer.exe were disabled via Shellviewer.

    Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

    If the above cannot help, please test the issue in the clean boot mode and safe mode.

    Safe Mode - Boot into Safe Mode and see if you experience the same crashes:

    http://windows.microsoft.com/en-us/windows7/Start-your-computer-in-safe-mode

    Clean boot - If you don’t experience the same crashes in Safe Mode, it’s very likely a startup item is causing the issue. Follow the steps found on the following link to perform a clean boot and pinpoint the item causing the issue:

    http://support.microsoft.com/kb/929135


    Tracy Cai

    TechNet Community Support

    Friday, August 10, 2012 6:01 AM
    Moderator
  • still the same~ it still crash~ TT
    Thursday, August 16, 2012 12:45 AM
  • Hi,

    Does Windows Explorer crash when you launch a particular program?

    Do you remember any recent changes made on your computer after the issue occurs?

    This error may be related to Data Execution Prevention. The StackHash error occurs when DEP is invoked and has an issue with whatever application you’re trying to run. After finding which application is causing the problem, you may follow the below steps:

    1. Click Start, click Run, type sysdm.cpl, and then click OK.

    2. On the Advanced tab, under Performance, click Settings.

    3. On the Data Execution Prevention tab, use one of the following procedures:

    4. Click Turn on DEP for all programs and services except those I select, and then click Add to add the programs that you do not want to use the DEP feature.

    5. Click OK two times.

    Tracy Cai

    TechNet Community Support

    Thursday, August 16, 2012 8:26 AM
    Moderator
  • Thank you so much!

    ShellExView tool was the only thing that really worked, it identified some suspicious extensions, and after disabling explorer started to work.


    Sunday, March 4, 2018 3:49 PM