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IE 10 blank new tab and missing favourites problem only when requiring a proxy for first page visit RRS feed

  • Question

  • We are having a very strange situation with one (only) of our 64bit 2008r2 remote desktop session host servers.  The problem we are having is that when any new tab or window is opened it must first open a page that is in the

    internet options -> connections ->LAN settings -> Advanced -> Exception. Do not use proxy server for addresses beginning with

    Area.  OR ELSE....

    The entire contents of the favourites menu below "Organize favourites" is missing, though the favourites explorer bar, and tool bar display the links, but they cannot be opened in the current tab and will not create a new tab when you click open in new tab.  HOWEVER, this problem is instantly resolved if you manually type into the address bar and visit a site that is in the proxy exception list.  Then that tab starts to function normally, the favourites menu is populated and works, and so does the favourites explorer bar, and toolbar, and other websites can be visited.

    This is extremely problematic.  Looking at the proxy server logs, when the problem is happening no attempt is made at contacting the proxy server.

    Ways we've encountered this problem

    • If the user has the option set that a new tab opens the 'new tab page' then any new tab experiences the problem.
    • If the browser is set to open the user's home page(s) then any of the home pages that are not in the exception list may or may not open successfully. But again any of them that opened a page that was not in the proxy exception list will experience the problem
    • when a user tries to click on a website link from an email or document that is not in the proxy exception list, as this opens a new window or tab and it is just blank.
    • when a website not in the exception list tries to open a new window/tab

    This problem is happening for all users on that RD session host server, including domain admins, except for THE domain/enterprise administrator.  Our other 2008r2 64bit RD session host servers and windows 7 machines with the same version of IE installed on it does not have this problem.

    We have tried deleting all IE data, resetting IE, re-registering the ieproxy.dll with the regserv32 command and the problem continues.

    Our proxy settings for each user is coming from the group policy setting of 'computer config -> policies -> Administrative Templates -> Windows Components -> Internet Explorer -> Make proxy settings per-machine = enabled'

    and THE domain administrator choosing to enable the proxy server and disable automatic proxy detection.

    • Edited by ITDept42 Thursday, May 8, 2014 12:58 AM additional info
    Thursday, May 8, 2014 12:53 AM

All replies

  • Hi,

    Since you have  tried many methods like deleting all IE data, resetting IE, and it works well on other Windows 7 machines, the problem might be some clients didn’t respond to the group policy.

    Try to update the group policy with this command at the clients ”gpupdate /force”.

    And check whether the client is infected with virus, some virus might cause this issue too.

    Regards


    v-yamliu

    Thursday, May 15, 2014 10:03 AM
  • Group policy is applied at all relevant computers, and there are no signs of virus infections, and still there is only one RDS server experiencing the issue.

    Anyone have any other ideas...?

    Monday, May 26, 2014 1:30 AM