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SCSM 2012 - How can I stop affected users from replying to closed incidents RRS feed

  • Question

  • Hi,

    I am able to send email notifications to affected users once an incident is closed but the users reply to closed incidents. How can i send a notification to an affected user that the incident has been closed and cannot be re-oped.

    Thanks

    Friday, November 9, 2012 1:49 AM

All replies

  • Perhaps, SMlets and a custom powershell script might be the way to go.

    will be a interesting journey for you.

    http://smlets.codeplex.com 


    As long as you learn something new every day, the day is not wasted.

    Monday, November 12, 2012 12:23 PM
  • Thanks Fletcher. I will try and see how it works:)
    Wednesday, November 14, 2012 2:42 AM