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BSoD Need help! RRS feed

  • Question

  • I have been getting the BSoD and it is really getting anoying. I will just be working along and BAM! Blue screen. I will frequently get different error messages such as:
    MEMORY_MANAGEMENT
    IQRL_NOT_EQUAL_TO
    and other errors I cannot remember.
    I Hope this is enough to work with.
    We Have Windows Vista Home Edition
    The thing it says after I log in is:

    Problem signature:

    Problem Event Name: BlueScreen

    OS Version: 6.0.6001.2.1.0.768.2

    Locale ID: 1033

    Additional information about the problem:

    BCCode: 1a

    BCP1: 00041790

    BCP2: C08020A8

    BCP3: 0000FFFF

    BCP4: 00000000

    OS Version: 6_0_6001

    Service Pack: 1_0

    Product: 768_1

    Files that help describe the problem:

    C:\Windows\Minidump\Mini032609-01.dmp

    C:\Users\System\AppData\Local\Temp\WER-159292-0.sysdata.xml

    C:\Users\System\AppData\Local\Temp\WER9339.tmp.version.txt

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    • Edited by mmxrocks Thursday, March 26, 2009 5:35 PM
    Thursday, March 26, 2009 4:14 PM

Answers

  •  

    Hi,


    Thank you for posting.

    This should be a kernel mode crash issue To troubleshoot this kind of issue, we generally need to analyze the performance monitor logs and memory dump files to locate the root cause. Unfortunately, debugging is beyond what we can do in the forum because of the nature of forum support. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Hope the problem will be resolved soon. Thank you for your understanding and cooperation.


    Nicholas Li - MSFT
    Friday, March 27, 2009 9:21 AM
    Moderator

All replies

  • this is usually cause by a bad memory or virtual memory setup. go to system properties then advance then performance , then adjust your virtual memory from there. I was getting that error myself, to I adjusted the virtual memory to 2000mb to 4000mb

    also, you could try removing ram one by one to see if one of them are defective.
    Thursday, March 26, 2009 4:49 PM
  • I already tried removing both of the ram seprerately but I still got the bsod.
    What will changing the virt. mem. do?
    I want to know if it will have an effect on any of the programs I have installed.

    Thursday, March 26, 2009 5:40 PM
  •  

    Hi,


    Thank you for posting.

    This should be a kernel mode crash issue To troubleshoot this kind of issue, we generally need to analyze the performance monitor logs and memory dump files to locate the root cause. Unfortunately, debugging is beyond what we can do in the forum because of the nature of forum support. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Hope the problem will be resolved soon. Thank you for your understanding and cooperation.


    Nicholas Li - MSFT
    Friday, March 27, 2009 9:21 AM
    Moderator