Hi,
Thanks to share your post.
For the issue, do you mean that you want to know how to use the Knowledge Base Provisioning in the SharePoint? If yes, this feature is used to create the windows
SharePoint service 3.0 application template Knowledge Base. You may insert the application into SharePoint site, here is the download site:
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=CE90D6D7-7B96-47BF-A22F-A7E8C5D40647.
It’s also a feature in the Help Desk template. And you can follow this link to download it:
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=CE90D6D7-7B96-47BF-A22F-A7E8C5D40647.
And there is also an article about the Help Desk:
http://blogs.inetium.com/blogs/bcaauwe/archive/2008/02/25/fabulous-40-application-templates-help-desk.aspx.
Hope this could help you!
Leo