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Another Classic WSUS Windows 10 Problem, anyone know what to do? RRS feed

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    Yippeeee!  Yet another problem with WSUS without any sense or meaning.

    I have set up a dedicated new WSUS 2012 server for distributing updates to Windows 10 machines because Microsoft decided to make it difficult for Windows 2008R2 WSUS to do this very task.

    Anyway everything was working fine until suddenly all clients will not install updates even though they are reporting to the WSUS server (Today) and the WSUS server has approved the updates needed. The clients just say "Your Device is up to date" which I know for a fact it isn't.

    Make sense to anybody? Appreciate any advice as WSUS is starting to drive me completely crazy.

    Here is an image to show what I mean:

    Tuesday, March 1, 2016 3:51 PM

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    Hi Yes the client could detect when checking online and would recieve updates.

    Anyway as the Server only does WSUS I decided to reboot it.

    for now it appears to have fixed the problem, so I guess a service stopped for one reason or another.

    Wednesday, March 2, 2016 9:43 AM

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    Below is the log, I cannot see anything unusual can anyone else?

    2016/03/01 16:42:19.7928583 1060  4128  Shared          * START * Service startup
    2016/03/01 16:42:19.7981659 1060  4128  Agent           WU client version 10.0.10586.103
    2016/03/01 16:42:19.7982942 1060  4128  Agent           SleepStudyTracker: Machine is non-AOAC. Sleep study tracker disabled.
    2016/03/01 16:42:19.7983346 1060  4128  Agent           Base directory: C:\WINDOWS\SoftwareDistribution
    2016/03/01 16:42:19.7983901 1060  4128  Shared          UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
    2016/03/01 16:42:19.7984048 1060  4128  Shared          UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2016/03/01 16:42:19.7986573 1060  4128  Shared          Network state: Connected
    2016/03/01 16:42:19.8008017 1060  4128  Shared          UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
    2016/03/01 16:42:19.8008065 1060  4128  Shared          UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2016/03/01 16:42:19.8008098 1060  4128  Shared          Power status changed
    2016/03/01 16:42:19.8091872 1060  8380  Agent           Initializing global settings cache
    2016/03/01 16:42:19.8091875 1060  8380  Agent           WSUS server: http://mywsus:8530
    2016/03/01 16:42:19.8091878 1060  8380  Agent           WSUS status server: http://mywsus:8530
    2016/03/01 16:42:19.8091881 1060  8380  Agent           Target group: (Unassigned Computers)
    2016/03/01 16:42:19.8091884 1060  8380  Agent           Windows Update access disabled: No
    2016/03/01 16:42:19.8092192 1060  4128  Agent               Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2016-03-02 08:14:23, not idle-only, not network-only
    2016/03/01 16:42:19.8151433 1060  4128  Agent           Initializing Windows Update Agent
    2016/03/01 16:42:19.8151956 1060  4128  DownloadManager Download manager restoring 0 downloads
    2016/03/01 16:42:19.8152398 1060  4128  Agent           CPersistentTimeoutScheduler | GetTimer, returned hr = 0x00000000
    2016/03/01 16:42:19.8735792 1060  12096 DownloadManager PurgeExpiredFiles::Found 0 expired files to delete.
    2016/03/01 16:42:19.8788784 1060  12096 DownloadManager PurgeExpiredUpdates::Found 394 non expired updates.
    2016/03/01 16:42:19.9050867 1060  8380  Agent           * START * Queueing Finding updates [CallerId = UpdateOrchestrator  Id = 1]
    2016/03/01 16:42:19.9050909 1060  8380  Agent           Added service 00000000-0000-0000-0000-000000000000 to sequential scan list
    2016/03/01 16:42:19.9051098 1060  8380  ComApi          Search ClientId = UpdateOrchestrator
    2016/03/01 16:42:19.9055358 1060  11128 Agent           * END * Queueing Finding updates [CallerId = UpdateOrchestrator  Id = 1]
    2016/03/01 16:42:19.9057247 1060  11128 Agent           * START * Finding updates CallerId = UpdateOrchestrator  Id = 1
    2016/03/01 16:42:19.9057253 1060  11128 Agent           Online = Yes; Ignore download priority = No
    2016/03/01 16:42:19.9057256 1060  11128 Agent           Criteria = IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1""
    2016/03/01 16:42:19.9057276 1060  11128 Agent           ServiceID = {00000000-0000-0000-0000-000000000000} Third party service
    2016/03/01 16:42:19.9057279 1060  11128 Agent           Search Scope = {Machine}
    2016/03/01 16:42:19.9057301 1060  11128 Agent           Caller SID for Applicability: S-1-5-21-3954137694-296334654-1926628749-5126
    2016/03/01 16:42:19.9057304 1060  11128 Agent           RegisterService is set
    2016/03/01 16:42:19.9061064 1060  11128 Misc            Got WSUS Client/Server URL: http://mywsus:8530/ClientWebService/client.asmx""
    2016/03/01 16:42:19.9338404 1060  12096 DownloadManager PurgeExpiredUpdates::Found 0 expired updates.
    2016/03/01 16:42:19.9424048 1060  12096 Shared          Effective power state: AC
    2016/03/01 16:42:19.9424054 1060  12096 DownloadManager Power state change detected. Source now: AC
    2016/03/01 16:42:20.1748708 1060  11128 ProtocolTalker  ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://mywsus:8530/ClientWebService/client.asmx
    2016/03/01 16:42:20.1748750 1060  11128 ProtocolTalker  OK to reuse existing configuration
    2016/03/01 16:42:20.1748798 1060  11128 ProtocolTalker  Cached cookie has expired or new PID is available
    2016/03/01 16:42:20.1758379 1060  11128 Misc            Got WSUS SimpleTargeting URL: http://mywsus:8530""
    2016/03/01 16:42:20.1760101 1060  11128 ProtocolTalker  Initializing simple targeting cookie, clientId = f5f7907c-6aa9-4c95-89d2-3f88717c4bf6, target group = <NULL>, DNS name = it-manage01.abbey.local
    2016/03/01 16:42:20.1760104 1060  11128 ProtocolTalker    Server URL = http://mywsus:8530/SimpleAuthWebService/SimpleAuth.asmx
    2016/03/01 16:42:20.1760216 1060  11128 WebServices     Auto proxy settings for this web service call.
    2016/03/01 16:42:20.2885025 1060  11128 WebServices     Auto proxy settings for this web service call.
    2016/03/01 16:42:20.3600088 1060  11128 ProtocolTalker  PTInfo: Server requested registration
    2016/03/01 16:42:21.1214500 1060  11128 ProtocolTalker  PTInfo: syncing with server using normal query
    2016/03/01 16:42:21.1316550 1060  11128 ProtocolTalker  SyncUpdates round trips: 2



    Tuesday, March 1, 2016 5:00 PM
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    tried again and I still see no updates available. I enabled client side targeting and set default group to Workstations just to see if that made any difference,  Log:

    2016/03/01 17:13:35.3706076 2928  9192  AppAU           * START * Finding app updates
    2016/03/01 17:13:35.3706586 2928  9192  AppAU           * END * Finding app updates, exit code = 0x00000000
    2016/03/01 17:16:22.1975190 8980  4384  AppAU           * START * Finding app updates
    2016/03/01 17:16:22.1975751 8980  4384  AppAU           * END * Finding app updates, exit code = 0x00000000
    2016/03/01 17:16:50.7961042 660   3644  Misc            Got WSUS Client/Server URL: http://mywsus:8530/ClientWebService/client.asmx""
    2016/03/01 17:16:50.7961639 660   3644  ProtocolTalker  OK to reuse existing configuration
    2016/03/01 17:16:50.7961664 660   3644  ProtocolTalker  Existing cookie is valid, just use it
    2016/03/01 17:16:50.7961671 660   3644  ProtocolTalker  PTInfo: Server requested registration
    2016/03/01 17:16:50.8508924 660   3644  Misc            Got WSUS Reporting URL: http://mywsus:8530/ReportingWebService/ReportingWebService.asmx""
    2016/03/01 17:16:50.8993719 660   3644  WebServices     Auto proxy settings for this web service call.
    2016/03/01 17:19:31.4867033 660   3616  Agent           Refreshing global settings cache
    2016/03/01 17:19:31.4867043 660   3616  Agent           WSUS server: http://mywsus:8530 (Unchanged)
    2016/03/01 17:19:31.4867046 660   3616  Agent           WSUS status server: http://mywsus:8530 (Unchanged)
    2016/03/01 17:19:31.4867049 660   3616  Agent           Target group: Workstations (Changed)


    Tuesday, March 1, 2016 5:25 PM
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    Hi dubsdj,

    What about the result if you check for update on win10 from Internet? Could the client detect these updates from Microsoft Update?

    We may also test unstall an update on win10 (remember the KB number, in case we can re-install it), and approve that KB on WSUS server, check if the WIN10 can detect the uninstalled KB from WSUS server.

    If we found that client is only unable to detect updates from WSUS server, they can detect from MU successfully, then we may check if re-index WSUS database and run server cleanup wizard could help:

    re-index WSUS database:

    https://technet.microsoft.com/en-us/library/dd939795(v=ws.10).aspx

    Best Regards,

    Anne

    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, March 2, 2016 7:51 AM
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    Hi Yes the client could detect when checking online and would recieve updates.

    Anyway as the Server only does WSUS I decided to reboot it.

    for now it appears to have fixed the problem, so I guess a service stopped for one reason or another.

    Wednesday, March 2, 2016 9:43 AM
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    Hi dubsdj-MCITP,

    >Anyway as the Server only does WSUS I decided to reboot it. for now it appears to have fixed the problem, so I guess a service stopped for one reason or another.

    Glad to hear you have solved the issue.

    Best Regards,

    Anne

    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, March 3, 2016 1:21 AM