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Update to Creator Edition fails on 0x8007001f

    Question

  • I have deployed Creator on one machine and the fast ring preview equivalent on four machines without any problem. On one Lenovo G505s notebook running Anniversary edition I have had no success.

    At 81-82% the update fails with error 0x8007001f.  I have tried the install multiple times and the failure is consistent.  Assuming this is a driver issue I have tried the following.

    Remove Lenovo bloatware such as energy management.

    Updated video driver to the latest Radon Driver.

    Changed sound drivers to the MS generic.

    Removed the /windows/softwaredistribution/downloads folder along with the ~BTwhatever in the root. 

    Ran sfc /scannow

    All attempts have resulted in the same failure.  I am using the MS update Assistant for the upgrade.

    The error log suggest that my user profile is the culprit.  That piece of info narrows things down a bit but, at least to me, does not suggest a solution.

    2017-04-18 12:15:12, Error                 DU     DU::CDUSession::Search: Failed to set WU internal configuration property for targeted scans. hr = 0x80070057

    2017-04-18 12:22:02, Error      [0x08039d] MIG    Cannot add mapping for user profile C:\Users\William. Error: 32: Win32Exception: The process cannot access the file because it is being used by another process. [0x00000020] __cdecl Mig::CIndirectKeyMapper::CIndirectKeyMapper(class UnBCL::String *,struct HKEY__ *,class UnBCL::String *,class UnBCL::String *,int,int,const Mig::HiveLoadRetryOptions *)[gle=0x000000cb]

    2017-04-18 12:22:02, Error      [0x080801] MIG    User profile loading error. Aborting due to external request.[gle=0x000000cb]

    2017-04-18 12:22:02, Error                        InitDownlevelOCMode caught exception: Win32Exception: User profile loading error. Aborting due to external request.: The specified user does not have a valid profile. [0x000004E5] class Mig::CUserContext *__cdecl Mig::COnlineWinNTPlatform::AddUserContext(class Mig::CRegistryDataStore *,class UnBCL::String *,class UnBCL::String *,class UnBCL::String *,class UnBCL::String *,class UnBCL::String *,class UnBCL::Array<class UnBCL::String *> *,int,struct _FILETIME,int,int,int,class UnBCL::String *,class UnBCL::String *)

    2017-04-18 12:22:02, Error                 MIG    OC Exception: OC::CDownlevelOCStore::CDownlevelOCStore: Engine's InitDownlevelOCMode failed.

    2017-04-18 12:22:02, Error                 SP     Could not save OC status. Error: 0x8007001F

    2017-04-18 12:24:09, Error      [0x08039d] MIG    Cannot add mapping for user profile C:\Users\William. Error: 32: Win32Exception: The process cannot access the file because it is being used by another process. [0x00000020] __cdecl Mig::CIndirectKeyMapper::CIndirectKeyMapper(class UnBCL::String *,struct HKEY__ *,class UnBCL::String *,class UnBCL::String *,int,int,const Mig::HiveLoadRetryOptions *)[gle=0x000000cb]

    2017-04-18 12:24:09, Error      [0x080801] MIG    User profile loading error. Aborting due to external request.[gle=0x000000cb]

    2017-04-18 12:24:09, Error                        MigPlatformStartupOnline caught exception: Win32Exception: User profile loading error. Aborting due to external request.: The specified user does not have a valid profile. [0x000004E5] class Mig::CUserContext *__cdecl Mig::COnlineWinNTPlatform::AddUserContext(class Mig::CRegistryDataStore *,class UnBCL::String *,class UnBCL::String *,class UnBCL::String *,class UnBCL::String *,class UnBCL::String *,class UnBCL::Array<class UnBCL::String *> *,int,struct _FILETIME,int,int,int,class UnBCL::String *,class UnBCL::String *)

    2017-04-18 12:24:09, Error                 SP     pSPDoMainGather: Engine initialization failed with error: 0x00000004

    2017-04-18 12:24:09, Error                 SP     CGatherData: Migration phase failed. Status: 4[gle=0x00000012]

    2017-04-18 12:24:09, Error                 SP     Operation failed: Gather data, scope: EVERYTHING. Error: 0x8007001F[gle=0x000000b7]?

    2017-04-18 12:24:09, Error                 MOUPG  MoSetupPlatform: ExecuteCurrentOperations reported failure!

    2017-04-18 12:24:09, Error                 MOUPG  MoSetupPlatform: Using action error code: [0x8007001F]

    Any ideas?  I am out of things to try.



    • Edited by Bill W_1 Tuesday, April 18, 2017 8:30 PM
    Tuesday, April 18, 2017 2:15 PM

Answers

  • Thanks Karen.  I might try that approach, however I am leaning in another direction.

    I am probably better off deleting and restoring SSD partitions during a fresh loading of Win 10 Creator.  Even though I have had this laptop for a long time is it still not free of Lenovo bloatware.  Moreover, 40G ( I am guessing, I did not look) is in a reserved Lenovo partition for doing a factory restore.  Even if I wanted to do a factory restore  back to Win 8, the restore program will not run in Win 10!  The only significant programs I have on this laptop is Quicken and LibreOffice, both easily reinstalled.

    • Marked as answer by Bill W_1 Monday, April 24, 2017 1:06 PM
    Friday, April 21, 2017 2:56 PM

All replies

  • Hi Bill,

    2017-04-18 12:22:02, Error      [0x08039d] MIG    Cannot add mapping for user profile C:\Users\William. Error: 32: Win32Exception: The process cannot access the file because it is being used by another process. [0x00000020] __cdecl Mig::CIndirectKeyMapper::CIndirectKeyMapper(class UnBCL::String *,struct HKEY__ *,class UnBCL::String *,class UnBCL::String *,int,int,const Mig::HiveLoadRetryOptions *)[gle=0x000000cb]

    2017-04-18 12:22:02, Error      [0x080801] MIG    User profile loading error. Aborting due to external request.[gle=0x000000cb]

    According to your above error log, it indicates that your "William" user profile is the cause.

    Was your user profile of the William locating on the default path and drive?

    Please disconnect all other external drive and other device.

    Confirm you haven't redirect or do other similar action on user profile folder.

    After that, use the Windows 10 1703 ISO file to perform In-Place Upgrade again:

    Download Windows 10

    https://www.microsoft.com/en-us/software-download/windows10


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, April 19, 2017 6:36 AM
    Moderator
  • William is the default log-in which uses my MS logon for the log-in / user name. It is the default and was used in my numerous update attempts. It is stored in the default location on the machine's single drive. I saw the same thing in the log file. I activated the hidden admin account and tried again. Same result logged on as admin. Same error in the log. I will try the DVD and report back. Karen, any chance of repairing the user profile? I suppose it could cause other problems later if there is a corruption even If I get over this stumbling block with the DVD. Thanks.
    Wednesday, April 19, 2017 1:22 PM
  • The error log suggest that my user profile is the culprit.  That piece of info narrows things down a bit but, at least to me, does not suggest a solution.

    This reminds me of something that was noticed during the preview...  Apparently some users' procedures can create a condition in which there can be duplicates in the registry.

    https://answers.microsoft.com/en-us/windows/forum/windows_10-update/first-kb3201845-then-kb3206632-fails-to-install/b393730b-f386-42af-8d06-7189a06f2589?page=3 

    (Google search for
        +invisnet  site:answers.microsoft.com
    )

    <quote>

    an instance of two or more SID pointing to the same ProfileImagePath
    </quote>



    Robert Aldwinckle
    ---

    Wednesday, April 19, 2017 2:22 PM
  • I do have an SSD in this machine.  You may be on to something.  I wonder if the hidden partition contained in the SSD could be the source of the problems.  I will try your diagnostics  in the other thread.
    Wednesday, April 19, 2017 3:38 PM
  • I tried the install off of the DVD it also failed. I had confirmed there was no redirection in my profile and that any SDs were removed. I also tried a profile repair described in other threads which involved changing a dWord to zero in the registry. Still no success.

    Any other ideas?

    Wednesday, April 19, 2017 7:10 PM
  • Hi Bill,

    If so, please backup this user data and remove this user account with its profile completely.

    And then perform the Clean boot to upgrade again for test.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, April 21, 2017 10:32 AM
    Moderator
  • Thanks Karen.  I might try that approach, however I am leaning in another direction.

    I am probably better off deleting and restoring SSD partitions during a fresh loading of Win 10 Creator.  Even though I have had this laptop for a long time is it still not free of Lenovo bloatware.  Moreover, 40G ( I am guessing, I did not look) is in a reserved Lenovo partition for doing a factory restore.  Even if I wanted to do a factory restore  back to Win 8, the restore program will not run in Win 10!  The only significant programs I have on this laptop is Quicken and LibreOffice, both easily reinstalled.

    • Marked as answer by Bill W_1 Monday, April 24, 2017 1:06 PM
    Friday, April 21, 2017 2:56 PM
  • I just finished a clean install of Creator on the offending machine. There were no issues whatsoever. With onedrive there is little in the way of file moving. I should have done this first when the Creator update would Not the install.
    Sunday, April 23, 2017 11:01 PM
  • Hi,

    So was your issue resolved? After clean installation, it works fine.

    If yes, please mark the helpful reply as answer in order that other community members could find the helpful reply quickly.

    If no, please reply and tell us the current situation in order to provide further help.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, April 24, 2017 9:08 AM
    Moderator