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USB External Hard Drives RRS feed

  • General discussion

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    I have read over and over about people having issues with the USB Devices. Well for over a week now I have had problems on 20 computers I have installed steady state on with DP enabled. If I connect a USB External Hard Drive then once I stop it the computer reboots. If I pull out the USB cable without attempting to eject or stop it the computer still reboots. This is happening on 3 different types of external hard drives. Once I DISABLE Disk Protection everything if fine I can eject or stop any external hard drive without WINXP rebooting. The moderators on here seems to think its peoples computer and with my experiment this is the ISSUE. It doesnt happen with regular JUMP DRIVES only external hard drives.

     

    Hope this helps the moderators to get this issue fixed.

    Friday, October 5, 2007 5:46 PM

All replies

  • Hi Roboman01,

     

    The issue can be caused by driver conflicts or hardware problem. I suggested we perform the following steps to check this issue:

     

    Step 1: Clean Boot

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    1. Click Start, go to Run, and type "msconfig" in the open box to start the System Configuration Utility.

    2. Click the Services tab, check the "Hide All Microsoft Services" box and click Disable All. Enable Windows SteadyState Service by selecting it. 

    3. Click the Startup tab, click Disable All and click OK.

     

    Then, restart your computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK.

     

    4. Please check this issue again. If issue remains, uncheck Windows SteadyState Service to test.

     

    With the above steps, we can isolate if the issue is caused by some third party programs or services.

     

     

    Step 2: Disable Automatically Restart

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    This step will force a Blue Screen and a dump file which include information about computer or application crashes. We can obtain more information from the error message and dump files.

     

    1. Click Start, right-click My Computer and then choose Properties.

    2. Choose the Advanced tab.

    3. Click on the Settings button in the "Startup and Recovery" part.

    4. Click to uncheck the “Automatically restart” option.

    5. Click OK to close the window. Reproduce this issue.

     

    The dump files are located in the C:\windows\minidump folder. Please send them to me at v-shshao@microsoft.com for analyzing.

     

    If there is any error message, please also post here for efficient research.

     

    Best Regards,

    Monday, October 8, 2007 9:19 AM