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C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools not accessible RRS feed

  • Question

  • Dear All,

    On several occasions my Windows 7 Enterprise SP1 64Bits generates following message error

    or quite similar one. The network location "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools not accessible".

    Below all known occasions when the problem occurs

    -) Uninstall Oracle JRE

    -) Uninst Microsoft Lync

    -) Open Administrative Tools from Control Panel

    -) Log file of some Microsoft Update, Sept. '15

    Administrative Tools is also enabled to be shown in Start Menu. However the Start Menu position

    called Administrative Tools is empty, means just "empty" item list shown on hovering

    mouse cursor to Start Menu > Administrative Tools

    Sysinternals Process Monitor shows few suspicious operations.

    "Time of Day","Process Name","PID","Operation","Path","Result","Detail"
    "13:53:56,9519480","explorer.exe","1616","CreateFile","C:\Windows\""C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools""\desktop.ini","NAME INVALID","Desired
     Access: Generic Read, Dis, Options: Sequential Access, Synchronous IO Non-Alert, Non-Directory File, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a"
    "13:53:56,9520171","explorer.exe","1616","CreateFile","C:\Windows\""C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools""\desktop.ini","NAME INVALID","Desired
     Access: Generic Read, Dis, Options: Sequential Access, Synchronous IO Non-Alert, Non-Directory File, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a"
    "13:53:56,9961575","explorer.exe","1616","CreateFile","C:\Windows\""C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools""\desktop.ini","NAME INVALID","Desired
     Access: Generic Read, Dis, Options: Sequential Access, Synchronous IO Non-Alert, Non-Directory File, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a"
    "13:53:56,9962509","explorer.exe","1616","CreateFile","C:\Windows\""C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools""\desktop.ini","NAME INVALID","Desired
     Access: Generic Read, Dis, Options: Sequential Access, Synchronous IO Non-Alert, Non-Directory File, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a"
    "13:53:57,1642891","explorer.exe","1616","CreateFile","C:\Windows\""C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools""\desktop.ini","NAME INVALID","Desired
     Access: Generic Read, Dis, Options: Sequential Access, Synchronous IO Non-Alert, Non-Directory File, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a"
    "13:53:57,1643545","explorer.exe","1616","CreateFile","C:\Windows\""C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools""\desktop.ini","NAME INVALID","Desired
     Access: Generic Read, Dis, Options: Sequential Access, Synchronous IO Non-Alert, Non-Directory File, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a"
    "13:53:57,1644433","explorer.exe","1616","CreateFile","C:\Windows\""C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools""","NAME INVALID","Desired Access:
     Read Data/List Directory, Read Attributes, Synchronize, Dis, Options: Synchronous IO Non-Alert, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a"
    "13:53:57,1645367","explorer.exe","1616","CreateFile","C:\Windows\""C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools""","NAME INVALID","Desired Access:
     Read Attributes, Dis, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a"



    The Path field in each shown log item is

    "C:\Windows\""C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools"

    or

    "C:\Windows\""C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools""\desktop.ini"

    can be the less or more direct reason of my problems.

    How to fix it?


    One can find in Event Viewer > Applications and Services Logs >Microsoft>Windows> Known Folders

    following warning items

    Error 0x8007007b occurred while verifying known folder {d0384e7d-bac3-4797-8f14-cba229b392b5} with path '"C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools"'.
    Error 0x80070005 occurred while creating known folder {352481e8-33be-4251-ba85-6007caedcf9d} with path 'C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files'.
    Error 0x80070005 occurred while creating known folder {f1b32785-6fba-4fcf-9d55-7b8e7f157091} with path 'C:\Windows\system32\config\systemprofile\AppData\Local'.
    Error 0x80070002 occurred while verifying known folder {b4bfcc3a-db2c-424c-b029-7fe99a87c641} with path 'C:\Windows\system32\config\systemprofile\Desktop'.
    Error 0x80070002 occurred while verifying known folder {fdd39ad0-238f-46af-adb4-6c85480369c7} with path 'C:\Windows\system32\config\systemprofile\Documents'.
    Error 0x80070002 occurred while verifying known folder {625b53c3-ab48-4ec1-ba1f-a1ef4146fc19} with path 'C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu'.
    Error 0x80070002 occurred while verifying known folder {c5abbf53-e17f-4121-8900-86626fc2c973} with path 'C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Network Shortcuts'.
    Error 0x80070002 occurred while verifying known folder {ae50c081-ebd2-438a-8655-8a092e34987a} with path 'C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Recent'.
    Error 0x80070002 occurred while verifying known folder {8983036c-27c0-404b-8f08-102d10dcfd74} with path 'C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\SendTo'.

    and more.
    There are also several errors under WMI-Activity Logs.

    Navigating to Administrative Tools using Windows File Explorer and invoking there some of the tool however works fine.





    • Edited by Na13-c Monday, October 26, 2015 10:53 AM
    Friday, October 23, 2015 1:13 PM

All replies

  • Hi,

    After reading your state, I infer the issue may be caused by the two reasons. One is the Administrative Tools shell folder path is incorrectly set. Another is the Administrative Tools shortcuts are missed by some unknown reasons.

    Therefore, I suggest you follow the steps below to fix it.

    Scan the virus in safe mode due to we consider malware damaged or modified it.

    Use the tool in the link below to fix shortcuts.

    https://support.microsoft.com/en-us/mats/system_maintenance_for_windows

    If it doesn’t work, we suggest you fix it manually. Just find e new PC with no problem and go to the path below.

    C:\ProgramData\Microsoft\Windows\Start Menu\Programs

    Then find the Administrator Tools folder and copy to the issued PC. Then right click each items > “Properties” > “Unblock”. If you don’t see the Unlock button, it has already Unblock state.

    Then copy folder to the same path below in issued PC.

    If it doesn’t work, we consider there is something wrong it registry. You can follow the steps below to fix.

    1. Run regedit.exe by clicking on start and typing it in Start search.

    2. Navigate to the following locations one by one:

    HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Explorer \ User Shell Folders

    -and-

    HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Explorer \ Shell Folders

    3. Delete the value named Common Administrative Tools (if present).

    4. Close Regedit.exe and restart Windows.

    Wish you fix it smoothly.

    Best Regards

    Simon  


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, October 27, 2015 3:30 AM
  • Hi,

    Thanks a lot for all your hints. Sorry for missing some details in the description.

    Yes, the scan in safe mode using McAfee and Malwarebytes Anti-Maleware made

    at beginning of troubleshooting did not result in positives, except for

    Registry Keys Detected: 2
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{11C8C9C0-D918-44C0-8B5E-D297DA42F2C7} (PUP.Optional.SpeedTest) -> No action taken.
    HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{C45EC9F0-8333-465D-9728-074BD41985C9} (PUP.Optional.FreeGames) -> No action taken.
    
    Registry Values Detected: 2
    HKCU\Software\Mozilla\Firefox\Extensions|freegames4357@BestOffers (PUP.Optional.BestOffers) -> Data: C:\Users\kdudziak\AppData\Roaming\Mozilla\Extensions\freegames4357@BestOffers -> No action taken.
    HKCU\Software\Mozilla\Firefox\Extensions|speedtest4354@BestOffers (PUP.Optional.BestOffers) -> Data: C:\Users\kdudziak\AppData\Roaming\Mozilla\Extensions\speedtest4354@BestOffers -> No action taken.

    Unfortunately, proposed measures of fixing do not help.

    However I did not apply System Maintainance for Windows as based on its

    description it seems to make much more, addressed system regions

    not necessarily addressed by this tool and unsure which other effects it will have

    have to system behavior.

    One can find in registry references to Administrative Tools using %ALLUSERSPROFILE%.

    e.g.

    HKEY_USERS\S-1-5-21-1756069562-2755429619-3398506132-2037763\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

    Value name:

    Administrative Tools

    Value data:

    %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\Administrative Tools
    C:\>set
    ALLUSERSPROFILE=C:\ProgramData

    Following was and is working fine: take Windows Explorer, navigate to C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools, start any of the tools found here.

    • Edited by Na13-c Tuesday, October 27, 2015 11:14 AM
    • Proposed as answer by Charles_Wang_ Wednesday, October 28, 2015 1:34 AM
    • Unproposed as answer by Na13-c Wednesday, October 28, 2015 9:48 AM
    Tuesday, October 27, 2015 11:11 AM
  • I wonder how one can be considering the previous post as answer.

    Quite the contrary these are updates with more details about the issue picture.

    Also answers to proposed solutions with results which are negative.

    The described workaround is definitely not the solution because it does not work around all reported problems, just few ones.


    • Edited by Na13-c Wednesday, October 28, 2015 9:51 AM
    Wednesday, October 28, 2015 9:50 AM
  • One day ago as I applied most of the proposals given in this thread by Simon

    (inclusively system restart) no improvement could be observed.

    Proposals were applied with some exceptions: System Maintenance for Windows was not made.

    Today suddenly the problems are fixed!

    No the slightest idea on my side if the fixes from yesterday got effective

    upon some lag or our admins have it been, as this machine is in Windows domain

    and the user account is domain account and problems were reported also to local network admins.

    I like to report that few minutes ago I observed that most problems reported here are gone.

    It means, I can enter Administrative Tools from Control Panel, Administrative Tools menu item

    under Start menu is not empty, Oracle JRE uninstalls trouble-less, Windows Updates stuck

    since Sept. '15 are now installed.

    No idea what exactly helped, and if Simon's proposals helped why was the improvement not immediately visible. Due to the windows domain membership? Please note, the recommended system restart was made exact as described in proposed solutions.



    • Edited by Na13-c Thursday, October 29, 2015 3:36 PM
    Wednesday, October 28, 2015 3:01 PM