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Outlook Freezes when attempting to print PDF file attachments RRS feed

  • Question

  • Recently I have run into a repetitive issue on an employees PC that I cannot seem to permanently fix. The user receives emails with numerous PDF attachments regularly via Outlook 2010. She has Adobe Acrobat 9 installed on her PC also. Opening these attachments has no issue. But sometimes she will go to print these PDF files by pressing ctrl+p and the screen will freeze up and Outlook will eventually crash. The first time I was troubleshooting the issue I ran an Office installation repair with no results. I then uninstalled and reinstalled Office and the issue went away. A few weeks later I was receiving the same call. Now it seems to happen every week. The problem goes away temporarily every time I reinstall office.

    Any Ideas?

    Thursday, April 18, 2013 3:57 PM

Answers

  • When Outlook hangs up again, try to launch Outlook with safe mode to check if there is any add-ins effects. ("Outlook.exe /safe")

    We may also perform a clean startup to determine whether background programs are interfering with Office. http://support.microsoft.com/kb/331796

    I suspect that some software update, like Office security update, Adobe update package, or other 3rd party add-ins cause the behavior.

    Meanwhile, please collect the event log and post here for further checking.

    Thanks.

    Tony Chen
    TechNet Community Support


    • Marked as answer by Tony Chen CHN Wednesday, May 1, 2013 9:59 AM
    Tuesday, April 23, 2013 9:51 AM