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Billing solution for Lync 2010 RRS feed

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    Hello! Are there any billing solutions designed for Microsoft Lync Server 2010? We need to see names of users, called numbers, duration of calls (per month or week), calculate the price of calls. Has anyone deployed such solution?
    • Edited by EvgePr Tuesday, September 20, 2011 10:08 AM
    Tuesday, September 20, 2011 10:06 AM

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    hi there,

    You can look at developing something off the back of the SQL reports from the monitoring server, which is doable but will require a bit of work.

    Or you can look at a third party option, I haven't used any personally but I know MindCTI do one http://www.mindcti.com/

    Hope that helps

    Tom

    Tom Arbuthnot, Consultant Modality Systems
    Blog: Lync'd Up Blog Subscribe for updates: Email or RSS
    Twitter @tomarbuthnot
    Tuesday, September 20, 2011 11:06 AM
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    Hi,

    For a complete list of partners on Call Accounting and Billing, you can refer to: http://lync.microsoft.com/en-us/Partners/Pages/application-partners.aspx

    Turgay

     

    • Marked as answer by EvgePr Tuesday, September 20, 2011 11:16 AM
    Tuesday, September 20, 2011 11:08 AM
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    Thank you! Thats what i have been looking for!

    Does anyone have experience in implementing some of these billing solutions?

    Tuesday, September 20, 2011 11:18 AM
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    Hi - We have a MS Lync approved solution which as Turgay mentioned can be seen at http://lync.microsoft.com/en-us/Partners/Pages/application-partners.aspx. We have deployed this and have a number of reference sites. Please sdrop me a mail to mark.armstrong@mindcti.com and I will be happy to supply further info. In addition you can see a brief demo at:

    https://skydrive.live.com/embedphoto.aspx/Microsoft%20Lync/Lync%20Partner%20Demo%20MIND%20PhonEX%20ONE.wmv?cid=b118c9cc4f5ae630&sc=documents

    Thanks.....Mark

    Mark Armstrong Managing Director MIND CTI +44 (0)7739 996760 mark.armstrong@mindcti.com
    Tuesday, September 20, 2011 11:23 AM
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    Here is another Reporting solution from Quest - http://www.quest.com/messagestats/lyncserver2010.aspx
    Thursday, February 16, 2012 1:24 PM
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    Hi, we also have a Lync Call Billing Solution that is Multi Tenant from the ground up and based around using MS Dynamics CRM as the reporting and processing engine.  Scheduled Windows application that extracts the data from Lync at regular intervals. - http://www.appvnet.com/services-view/lync-cdrs-to-crm/

    Designed for the needs of a Hosting company offerring Lync with multiple SIP providers.  Also gets around the Lync Referred by caller ID issue that most Telco's dont deal with.

    Monday, July 9, 2012 7:29 PM
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    Better late than never! We have a fantastic billing and reporting solution for Microsoft Lync called Lync Analytics.  This has been specifically designed and developed by a Microsoft Lync Hosting provider to provide an online Call Billing, Automated Invoicing solution (For customer or cost centres) and advanced Lync usage Analytics. please get in touch to find out more: alex@singulasoftware.com +442078712878 or +1 212-574-8234

    Wednesday, May 15, 2013 3:52 PM
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    New website and downloadable content is available from the website: www.lyncanalytics.com
    Tuesday, June 4, 2013 10:46 AM
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    Lync Analytics is now officially certified for billing and enhanced reporting by Microsoft for Lync. 

    Lync Analytics has been specifically designed for Microsoft Lync, delivering a carrier class billing and reporting platform.  Whether you’re deploying Lync onsite or hosted, Lync Analytics provides a fully itemized, online billing solution that enables you to charge usage and calls back to individual users, departments, cost centers or customers. 

    Every single interaction is logged by Lync Analytics to provide a clear audit trail of all activity within the system. Use this data to search for specific interactions or gain a greater understanding of the platform usage.

    Lync Analytics has unrivalled reporting capabilities, with drill down capability, trending, heat mapping and forecasting.  This enables management to make informed decisions and enhance the effectiveness and long term usage of Microsoft Lync.

    Lync Analytics creates a multi-tenanted view of your Lync deployment using information gathered from Active Directory.  Use this view to navigate quickly between entities to view usage, bills and create reports. 

    Thursday, August 29, 2013 7:22 PM
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    Bit late but here's a free one I wrote - http://www.lync.geek.nz/2014/03/lync-call-accounting-for-user-or.html. The next version will be able to calculate call costs from a CSV price list provided by your telco.

    Let me know if it helps or there are any features I should add.

    Andrew Morpeth
    Lync Server Specialist - Auckland, NZ
    Blog - http://www.lync.geek.nz
    Twitter @AndrewMorpeth

    Friday, March 7, 2014 7:37 PM