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Outlook 2010 Error 0x80040605 accessing e-mail account/data files settings RRS feed

  • Question

  • I would be grateful if anyone could possibly advise as to how I can resolve the following errors which I am encountering using Microsoft Outlook 2010 64-bit running on Windows7 SP1 64-bit.

    I receive the following error whenever I tried to view the settings for any mail accounts through File > Info > Account Settings or through the Mail control panel.  I also receive the same error when trying to view the settings for any data files:
    "an unknown error occurred: Error 0x80040605"

    I have also tried to repair the pst and ost using scanpst as well as deleting the ost file and restarting outlook.  I would also appreciate it if you could advice how can I compress the ost file as it does not have the setting option when I I tried to view the settings for any mail accounts through File > Info > Account Settings or through the Mail control panel

    I am accessing my outlook under safe mode as it crashed whenever I try to start it.

    Thank you in advance for your time and support.

    Wednesday, January 18, 2017 8:12 AM

All replies

  • Hi,

    What's your email account, IMAP or POP?

    Please close Outlook client, go to Control Panel > Mail > Show Profiles > Add, then setup this problematic account in new profile. Set "When starting Microsoft Outlook, use this profile: Prompt for a profile to be used". Use this new profile and confirm if the issue can be fixed.


    Regards,

    Winnie Liang


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    • Proposed as answer by DigitalRebel71 Wednesday, March 13, 2019 5:40 PM
    • Unproposed as answer by DigitalRebel71 Wednesday, March 13, 2019 5:40 PM
    Thursday, January 19, 2017 7:44 AM
  • Hello,

     You can try the following methods to resolve the error 0x80040605:

    1. Open Outlook >> File >> Info >> Account Settings >> Download Address Book.

    2. Some Office components might get corrupted or deleted. Follow the steps to resolve this:
    Go to Control Panel >> Programs and Features >> Repair the installation of Office.

    Know how to repair Outlook, please follow the link:
    http://www.repaircrashed.com/outlook/

    3. It might have corrupted the Outlook Profile, so you have to create a new profile.
    Visit the link to create a new profile:
    http://www.msoutlookware.com/basic-tips/introduction-of-outlook-profile.html

    4. Right click on Outlook (.exe) file >> Go to Properties >> Click on Compatibility > Uncheck all the boxes

    To access Outlook (.exe), follow the path:
    C:\Program Files(x86)\Microsoft Office\Office14

    Thanks & Regards,

    Kelvin Howard

    Thursday, January 19, 2017 8:45 AM