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can't login this one secure site RRS feed

  • Question

  • I'm unable to login on this one secure site .Ican now get to the site but it always stop short of allowing me to login ,is it possible for a virus to attack one site my computer is having know other problem with the exeption of this one site
    Sunday, September 21, 2014 7:54 PM

All replies

  • Wickey

    It may be as simple as a browser cookie.

    The first step in any troubleshooting is to clear the browser cache/cookies.  (you need to clear ALL cookies)

    *For Internet Explorer browser & MSN Butterfly: Press CTRL+SHIFT+DEL simultaneously and click Delete
    *For Google Chrome: Press CTRL+SHIFT+DEL simultaneously and click Clear Browsing Data
    *For Firefox: Press CTRL+SHIFT+DEL simultaneously and click Clear Now
    (other browsers are similar)


    Wanikiya and Dyami--Team Zigzag

    Sunday, September 21, 2014 8:51 PM
    Moderator
  • Hi Wickey87wo,

    Does this issue occur to Internet Explorer or all browsers?

    You can reset your Internet Explorer settings to check if you still have this problem:

    How to reset Internet Explorer settings

    http://support.microsoft.com/kb/923737/en-us


    Alex Zhao
    TechNet Community Support

    Thursday, September 25, 2014 8:33 AM