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IE 11 does not start after Update KB3087038 - IE just open and close itself after a few seconds (on first start only)

    Question

  • Hello,

    we are experiencing the problem that after our Windows 7 clients got updated with KB3087038 that after a user is logging in (we are using mandatory profiles), Internet Explorer 11 is not starting the first time a user is clicking on the IE11 link.

    Starting IE 11 shows the IE window with the loading circle in front of the IE window, just to close immediately after a few seconds. This is happening irregular, not on every first start of Internet Explorer.

    On subsequent starts of IE11 within the same user session IE is starting without a problem.

    It took us several days to enclose the problem.
    As our clients get their updates at different times (depending on their group membership) we saw this behavior on each client after update KB3087038 was installed (source: internal WSUS server).

    Our systems:
    - Domain based network
    - W2K8 R2 SP1 Servers
    - Windows 7 SP1 x64 clients
    - Office 2010
    - IE 11
    - Mandatory profiles
    - Proxy Server - Internet traffic filtered by an proxy server.


    Thank you in advance.
    Tasse

    Wednesday, October 21, 2015 1:17 PM

Answers

All replies

  • Hi,

    It is strange that the PC have the issue after got the updates. For the update KB 3087038, it just an updates for repair vulnerabilities of Internet Explorer. We have installed this update in our test machine and there doesn’t exist the problem as you mentioned.

    Therefore, we consider the updates itself may have no problem. We suggest you first find a test machine, and uninstalled the Updates in Control Panel and reinstall it manually via downloading from the link below, then check the issue again.

    https://www.microsoft.com/en-us/download/details.aspx?id=48880

    If the issue still exists, you would better check the event under Event Viewer > Applications and Services Logs > Internet Explorer. Also, you can upload it to us if you are not able to understand the log.

    Please kindly tell us your test result.

    Best Regards

    Simon  


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    Friday, October 23, 2015 4:18 AM
    Moderator
  • Hi,

    you were right.

    We draw a wrong conclusion. We are experiencing the same problem whether the update KB3087038 is installed or not.

    Despite we are trying to monitor the problem (we are using the Systernals-Tools "Process Monitor"), we have not succeed in capturing a single "false start" of IE11 while monitoring the start of IE so far (as I already wrote: this is happening irregulary respectively seldomly).

    Using mandatory profiles (as described) makes things not easier for us as we always have to log off, log in again (loading the mandatory profile), starting "Process Monitor" in an administrator context and starting IE in the user context.
    For the moment, we are even not sure, if the problem is only appearing at the first start of IE after a user login OR at the first start of IE after a user login AND a fresh computer start.

    The only thing we do know is that the problem appeared the first time after installing (critical and recommended) updates in the time range from July 15 to Sep 15.
    To be honest: we have run out of ideas.

    Your suggestion concerning the eventlogs were the first thing we checked, but there has never been a single warning or error event entry in the Event Logs then Internet Explorer did not start (and close itself) the first time after a fresh user login.


    Best Regards
    Tasse

    Tuesday, November 3, 2015 8:06 PM
  • Hi,

    Thank you for your reply.

    Since the issue is not related to the updates itself, we consider there is something wrong with your Internet Explorer components or something block the Internet Explorer to start.

    We suggest you start the Windows in clean boot mode to check if any software prevent Internet Explorer from starting.

    https://support.microsoft.com/en-us/kb/929135

    If it works, you can determine which one can be the cause by using dichotomy in MSconfig. Checking on half of Non-Microsoft service and restart, determining which half of the services cause the issue and repeating to check half of the problematic half services.

    If it doesn't work, we suggest you reset Internet Explorer settings and the check the issue.

    http://windows.microsoft.com/en-us/internet-explorer/reset-ie-settings#ie=ie-11

    If all the steps failed, you have to turn off the Internet Explorer features and then turn on it to check the issue.

    http://windows.microsoft.com/en-us/windows/how-to-turn-internet-explorer-off

    Please kindly tell us whether it works.

    Best Regards

    Simon

     


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    Wednesday, November 4, 2015 1:38 AM
    Moderator
  • Hi,

    sorry for late answer. It seems that we have a solution for our problem.

    As the are using mandatory profiles for our users (most of them were created under Windows 7 SP1  x64 with IE8), running "Active Setup" on user login will always show the "Personalized Settings - Setting up personlized settings for..." window.

    Unfortunately, removing the StubPath-Values from the "Active Setup" registry keys (under HKLM\Software\Microsoft\Active Setup\Installed Components\  and HKLM\Software\SysWow64\Microsoft\Active Setup\Installed Components\InstalledComponents) to prevent this "Active Setup" pop-up apparently results in an "incomplete" profile, as Active Setup can't create base settings for programs (with Active Setup Components) when users are login in with their mandatory profiles.

    For example, base settings for IE11 (under Windows 7 SP1 x64) are not created on login  (running StubPath Values "C:\Windows\System32\ie4uinit.exe -BaseSettings" and "C:\Windows\SysWOW64\ie4uinit.exe -BaseSettings" from the corresponding "Active Setup"-Installed Components Key {89820200-ECBD-11cf-8B85-00AA005B4383}). As a consequence IE 11 was showing the described behavior by opening, "circeling" and then just closing itself.


    As a solution we added the following lines to our (user) login scripts:
    "C:\Windows\System32\ie4uinit.exe" -BaseSettings
    "C:\Windows\SysWOW64\ie4uinit.exe" -BaseSettings


    There are several threads in the internet about this topic, all of them referring to IE 10 or IE11 problems with mandatory profiles.

    So it seems to be obligatory to keep mandatory profiles up to date, by taking care for "Active Setup" components and making sure that (especially if explorer.exe is not used as the default shell, as "Active Setup" is based on explorer.exe) this base settings are created (e.g. together with a login script) for the user Profile before/while the user is login in to his session.


    So far we are not experiencing the mentioned problem anymore.
    Why this IE behaviour started to happen just recently (we did deploy IE 11 in 2014 already) and why the problem happened irregulary (not on every IE start) is still unknown.


    Best
    tasse

    Monday, November 30, 2015 8:54 PM