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Cannot log in using a username created in SteadyState RRS feed

  • Question

  • Hello,

     

    We are working on some computers for a school and we wanted to make them all uniform. They are all running Windows XP Professional Service Pack 2 and are not on a domain. We installed SteadyState on all of them and created a user called Student. We set permissions as necessary and made them all exactly the same. After a short time passed (maybe a week or less) error messages started occuring at logon using Student, such as:

     

    Cannot copy file C:\Documents and Settings\Student.orig\Temporary Internet Files\*******(Some very long file name)

    because the file name is too long.

     

    After pressing okay, another error message comes up saying

     

    The profile cannot be loaded because it cannot be found.

     

    And will not allow logon as Student.

     

    Going in as Administrator, we noticed that the profile folder created was Student.orig (for the profiles that do not work)

    And for the few Student logons that DO work, there are 2 profile folders:

    One called Student

    and one called Student.orig

     

    Apparently when this error message occurs, there is no longer a Student profile folder to find.

     

    We are concerned about what is messing this up? and what we can do other than delete the user in steadystate and re-do everything!! It is becoming a hassle. As stated, these are NOT roaming profiles.

     

    Has anybody had this problem, and if so, can anyone give us some insight into what is happening?  It would be greatly appreciated.

     

    Thanks,

     

    Lauranna

    Monday, September 22, 2008 8:45 PM

Answers

  •  

    Hi Lauranna, this issue should be caused by Internet temporary files. If the user is locked, please unlock it first and follow the steps below:

     

    1. Click Start and click Run.

    2. Type “inetcpl.cpl” in the open box, and then press Enter.

    3. Click "Delete Cookies" and select OK when prompted to confirm.

    4. Click "Delete Files" and select OK to confirm.

    5. Click "Settings", and then click "View Files". Delete all files in this folder.

    6. In the Settings window, click "View Objects". Delete all the objects in this folder. If some objects cannot be deleted, please restart the computer and try again.

     

    You can then lock the account and check the result.

    Wednesday, September 24, 2008 5:21 AM

All replies

  •  

    Hi Lauranna, this issue should be caused by Internet temporary files. If the user is locked, please unlock it first and follow the steps below:

     

    1. Click Start and click Run.

    2. Type “inetcpl.cpl” in the open box, and then press Enter.

    3. Click "Delete Cookies" and select OK when prompted to confirm.

    4. Click "Delete Files" and select OK to confirm.

    5. Click "Settings", and then click "View Files". Delete all files in this folder.

    6. In the Settings window, click "View Objects". Delete all the objects in this folder. If some objects cannot be deleted, please restart the computer and try again.

     

    You can then lock the account and check the result.

    Wednesday, September 24, 2008 5:21 AM
  • After these error messages occur (the one about the file copying and the profile cannot be found), it will not let me log on. Should I do this to all the computers before the error messages occur?

    Or should I wait for the error messages to come up and log on in safe mode? Will I be able to log on in safe mode? Please get back to me and thank you SO much for your help!!
     
    -Lauranna
    Wednesday, September 24, 2008 7:57 PM
  •  

    Hi Lauranna, you can press CTRL+ALT+DEL twice on the Welcome Screen to get the standard log on screen, then you can use Administrator account to log on the computer. You can also clear Internet Temporary folders before locking the restricted user.

    Thursday, September 25, 2008 3:24 AM
  • Thank you!  It worked very nicely! Smile

     

    Lauranna

    Friday, September 26, 2008 2:31 PM