none
Product code not working

    Question

  • I purchased win 7 in 2014 computer giving me issue so reset it but when I went to put in product key  give me error  This copy of windows is not genuine  I still have the original receipt  help me  
    Sunday, June 03, 2018 11:27 PM

All replies

  • Hi,

    Was your Windows 7 OEM or retailed key? How did you reset it? Please let us know the exact error message when you attempt to activate it.

    Please run slmgr.vbs /ato to force Windows to attempt an online activation.

    Please run slmgr.vbs /dlv script to view the details of your license.

    Additional, you may try to activate Windows 7 by phone:

    1. Right-click Computer, select Properties, and then select Activate Windows now.

    2.Choose Show me other ways to activate.

    3.Type your Windows 7 product key, and then select Next.

    4.Select Use the automated phone system. You may be asked for an admin password or to confirm your choice.

    5.Select your location (or the location nearest you) from the drop-down list, and then select Next.

    6.Call one of the available phone numbers listed. An automated system will guide you through the activation process.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, June 04, 2018 3:11 AM
    Moderator